Best Commercial Waterproofing in Phoenix AZ

After getting several estimates for our Master Bathroom Remodel and a Wine Bar at our Breakfast Nook, we decided to go with this company. We were initially told the project would take 6-8 weeks. It took 5 Months!! We chose all of our materials that we wanted in September of 2021. The supply chain issue excuse wears thin when the materials were ordered months prior. It took several attempts from the Designer to finalize the estimate and to see if we were on budget. Our Designer quit soon after we picked out all of our items and we were never reassigned a new Designer. We had to pick out a granite slab and paint by ourselves which was not that big of an issue. Our first project Manager was fired and we had another Project Manager assigned to us. He only showed up a few times. It seems the materials we chose were not ordered in a timely manner. They were scrambling to get the items we thought were ordered months prior once they were ready to begin installation. They came out to install the toilet and had a commercial type toilet seat (U shaped with no cover) something that one would see in a bar or restaurant. They re-ordered the toilet seat and the same type one arrived a week later. I ended up going to Home Depot to get the correct toilet seat and cover and installed it myself so we could use the toilet. There were several days and weeks that there were no workers without any calls or emails to say they would not be arriving even though they were on the schedule in the Portal. Everything goes thru the Portal. The schedule can be changed at a moments notice. Any complaining was met with little to no response and it felt we were automatically sent to the back of the line in scheduling for complaining. How petty! They did not order the correct parts for the shower diverter which made our complete walk-in shower inoperable for weeks. Once the parts arrived they weren't able to get the Plumber out to install even after I explained I had back issues and needed to use the walk-in shower to bathe. I ended up hiring a local Plumber to install the part to get the shower working. They took no responsibility for anything. We wanted under cabinet lighting at the Wine Bar, however the Electrician didn't wire it correctly so we 86'd that idea. I ended up getting a wireless re-chargeable light fixture and installed it myself. The icing on the cake was when they sent out a guy to finish the Punch list which included some paint touch up. When he arrived he told me he was color blind and did not paint!!!!!! I notified the Project Manager of this and he said he would come and paint himself. At that point I ended up doing the touch up myself. For the amount of money we spent on this project we are very disappointed on how we were treated. Their lack of Customer Service and them taking no responsibility whatsoever for all of their screw ups and lack of communication lead me to give them two stars. We were also told more than once from their workers that we lived very far from their office. Perhaps they shouldn't of taken this project on. No one wants to hear workers complain that we live too far away. It was not a pleasant experience and I would not recommend them. Do not use them, not worth the headaches.

Back in early September my wife and I decided it was time to redo our kitchen. We’ve been wanting to do it for several years and have kept putting it off. I did a google search for kitchen remodeling in Scottsdale as that is where we reside. Of course there were a lot of companies that showed up which can be a bit overwhelming. We called several companies and asked about promotions or free quotes to see if we could figure out range or pricing. One of our big concerns was being over charged. At the end of the day we ended up selecting Lux Remodels. One of the biggest reasons was Jerzy the owner and Carl who worked with us every step of the way on this project. As described on their website we scheduled an in house consultation as we did with 2 other remodeling companies. The first thing we noticed right away is that they have a wealth of experience which immediately made us feel comfortable. They were organized and answered every question we had from expanding a section of our kitchen to add a small eat area to the timeline as we really wanted this finished before Thanksgiving. Lastly the cost was slightly less expensive than the other 2 companies which was an added bonus. As with any remodeling effort, it was noisy and we all had to make adjustments but the bottom line is that Lux Remodels was professional, on time and did an amazing job. We couldn’t be happier. Make sure to talk to Jerzy. He’s the owner but he’s very hands on and seemed genuine in all of our interactions.

Great service! Timely and professional. Will use again