Best And Vinyl Floors in Phoenix AZ

Had them out for 2 bids on different projects
1st bid- kitchen, came in 8k below other vendors but had limited cabinet selection so we opted elsewhere. Salesman was very nice

2nd bid- extension to home, asked for same salesman and was told he no longer worked there, no big deal, send the next guy. New guy shows up, asks lots of questions about the project and asks where budget needs to be. I give him a range and he leaves. Calls me that afternoon and refuses to give me the price over the phone, insists we meet in person. Arrives at 630am instead of 7 (called me at 615 to tell me he would be early). Shows up with a bid that is 23k above what I told him I needed to be at to even consider the job.

Keeps asking me what would it take to get the work after I tell him that's not affordable and we already had a better bid. Salesman then insists on questioning the other contractor and his qualifications rather than re-examining his numbers. Finally, he leaves (no mask on during either visits during the peak of COVID).

Calls me later to tell me him and the boss accidentally added a fee 2x and would now be 8k cheaper, but still over by 15k. Still not interested. His boss calls immediately after and leaves a voicemail asking for a run down of the other contractors bid because it's bizarre someone is cheaper.

Didn't hire them for either project and ended up blocking the salesman because he wouldn't take no for an answer.

Leaving 2 stars because the first experience was great and price was competitive.

5 stars for the mustache

Excellent customer Service

We went here to pick out some tile and get a quote for a backsplash installation for our kitchen. When we arrived the only people inside was a lady and her two kids who appeared to be hired to clean up the store. After ten minutes of waiting for someone to come out and help us, we walked to the back of the store to find the woman working coming from outside in the back of the building. Once the woman did come in, we explained what we were looking for and asked her if she could show us some tiles and give us a quote, Joni had no idea where the color of tiles we wanted were found, she appeared unorganized, confused and uninterested in helping us. She suggested that we email her and she would put together a quote. We emailed her all the information and she did not respond to any of our emails. This place deserves no stars, they are unorganized, unprofessional and have terrible customer service.