Best Home Renewal in Phoenix AZ

I can't in good conscience give a five star review. The reason I say this is because their customer service is questionable. I sent an email in March inquiring about some issues I had with the install they did. I followed up about weeks later via email and didn't hear anything from till I called them late June early July. I forwarded the pictures to their customer service email around 2 July. Here we are Aug 8th and still no response. For what I paid for the 7 windows I got, I would think they would be Johnny on the spot when it comes to customer service.

*Prior to finishing the install, they had the window sill encased with the aluminum covering as seen on the sides of the windows, however once finished the covering was gone. Also as seen in one of the pictures they left a gap in the bottom on the side of the window.

We had Andersen replace 2 sets of sliding doors. One set is fine. The other must have been installed incorrectly and comes of the track. We have been waiting since October for Andersen to fix. I understand that on occasion things aren’t installed correctly, but it’s inexcusable that it has taken this long to address and still not done. In the end, I think it’s poor quality. Sadly, the customer service is also poor.