Best Colors Window in Phoenix AZ

Last June I had a whole house, window and door replacement by Renewal by Andersen. I think the product is superb. The initial install was superb.

But that’s where the problems started! This company has completely inadequate service after the sale. They left us with all kinds of damage to paint, Tile, and other parts of our home. That was almost a year ago. The company simply does not have adequate staff to take care of problems that occur in the installation and after the sale. The local Tucson, Arizona sales person, his name was Craig, promised us all kinds of things that would get taken care of that. Almost a year later have not been. I spent many a frustrating afternoon with the main office in Phoenix. The telephone receptionist says things like open. “we are not responsible for this“. Finally 10 months after, I did have one good repair person, Mike Sherman, who showed up and got the back patio door locked for the first time in close to 10 months.

They do not have adequate numbers of people who are well trained, taking care of their products after the fact. and the telephone reception people are downright rude. How can a renewal by Andersen telephone person possibly say that “XYZ is not their responsibility”

No regrets! Love these windows! The estimated date of install was accurate. We had the entire house done in <6 hours total, including a door installation. The crew was polite and clean as well. But the best part difference in the temperature in our house is AMAZING! The windows open and close like a charm. Do be prepared for a sales pitch during the estimate visit, and for the visit to take > 2 hours. After placing the order, there was a problem. When I discussed it, every one in the company responded quickly and professionally. The problem was fixed ASAP. I am very satisfied, and do recommend this company and product. When you choose them, you will be glad. I hope you enjoy your new windows as much as I am enjoying mine.