Best Lock Installations in Phoenix AZ

Just called the Phoenix phone number posted on their web site from my landline. No answer, not even a voice mail. Dropped call.

We are in the midst of selling our house. Somehow, our front door was not locking well and was a little difficult at times to open. I called Response Crew Friday morning to schedule a workman. Jennifer, the operations manager, said the earliest she could get somebody out was Tuesday, June 1. We were tentatively scheduled to be out of town that day. I told Jennifer I would call her back in a little while after I spoke with my wife.

I called back and Jennifer said the June 1 opening was no longer available. I had just learned the buyer of our house had scheduled a property inspection Tuesday morning, June 1. Jennifer said she could get somebody to help us on June 2. I said we really wanted to get the door, and a plumbing slow leak, fixed before the inspection. She told me to hold for a minute. When she came back she said there would be a workman at my house within the hour. I was ecstatic.

The workman turned out to be Jack Austin, a very nice guy. He went to work on the double-front door trying to get them to lock and open easily. He finally decided the only way to fix it was to either replace the wood threshold, which matched our wood floor perfectly, or to sand the threshold down.

He did not have his sander with him, but said he could return Saturday morning at 8:00 a.m. That sounded too good to be true.

Jack showed up on time Saturday morning, worked on the door to make it functionally like brand new! He also worked on our slow plumbing leak from our pressure regulator. He tried to stop the leak without replacing the pressure regulator, but that was not possible. He went to Home Depot, bought a new regulator, and ending up fitting the new part into our plumbing system.

Jack continually explained everything to me and even gave me some good advice on a couple of other projects I am working on. Jack built up my confidence in him and I knew he was going to figure out our double-front door issues. Which he did.

We are so grateful to Jack and to Jennifer, for getting him out to our house quickly when we really needed the help. On his way out, Jack said if anything else came up, he could come over on Monday, Memorial Day, and help out. It doesn't get much better than that! We need more Jacks in the world!