Best Home Cool in Phoenix AZ

My first experience with Fixer was a 10/10 experience. I reached out to them because one night our Air Handler was not turning on and flashing a low voltage warning to our nest thermostat. I called 3 different HVAC companies and finally got one out the next day. Quick analysis showed that the unit was perfectly fine, but it appeared to be an electrical issue with the outlet that the unit was plugged into. Queue the real headache of the service industry:

1.) Called a local electrician, quoted a 200 diagnostics fee just for showing up and then parts and labor would be on top. Soonest availability was 4 weeks out.
2.) Called another 'national' electrician, quoted a 150 fee for showing up and additional hours would be 75 per hour with parts and labor. Earliest availability was 2 months out!
3.) Discovered Fixer online and filled out the repair request based on what i knew. Was quoted $119 for the first hour and then everything would be prorated to the minute there after. Felt reasonable and the best part was they could get someone there the next day. My fixer showed up, was extremely professional and quickly diagnosed the issue that the HVAC company could not. Upon diagnosing the issue, my fixer explained everything that he was going to try and then explained what could be the root cause. 1 trip to the hardware store for parts and my fixer was completed with the project. Two burnt out electrical switches and plugs and everything was back up good as new. Absolutely incredible experience from start to finish. total cost $200 with parts and labor.

So quickly said, if you value your time, want transparency with what is actually occurring with your problem, and want top of the line customer service, give Fixer a shot. Could not be happier with their work.

Could not get through, phone call transferred multiple times, felt like I was at a national warehouse rather than a local business

Do not deal with this company. I called to discuss having them do work for me and for some reason they hung up and blocked my call. I called from another number and got a a different person to ask why they would do such a thing I mentioned I was going to offer them a number of large jobs but think I might take it somewhere else so they hung up again and blocked that number as well. I would understand if I was being difficult to deal with but I was being polite and trying to understand why they would do such a thing. If they do not like you they will block your calls so you can not get through to them anymore. I can just imagine how they deal with customer service.

If I could rate them 0 out of 5 I would. WOW!

Stay away!!!