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I contacted Casey who was treating our neighbors home for termites. He was friendly and helpful and explained to me where to look and what to look for to determine if I might have termites. Unfortunately I found the tubes exactly where he told me to check. I called Bill's and scheduled an inspection. James came to the house and was there 5 minutes prior to my scheduled time. He did a thorough check of the house and showed me several termite tubes and fully explained what would be done if I chose to use their service. He provided me with a quote, which was a great value for the service. I set up a time for the treatment and today, Casey came to treat our house. He was 15 minutes early, and worked hard and explained everything to me. Both James and Casey are extremely professional and knowledgeable about termites and ridding your house of them. The scheduling was done quickly and the service was scheduled at my convenience. I would highly recommend Bill's pest & termite control to anybody.