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Two weeks ago I scheduled a roof repair with American Roofing your company. I am beginning to think that was a bad choice. Today was the day someone from your company was to show up between 7AM and 4PM to complete the repairs. I called this morning and spoke to a Ashley in customer service to find out what time the roofer could possibly show up. She said they would be there between 7AM and 4PM. At 2:30 I called back because your hours are from 6AM to PM. All I got was a voice mail. No one returned my call in fact it is after 4PM and NO one has shown up or called. I would call that VERY UNPROFESSIONAL. Especially because I took the day off from work to acommadate their schedule. I would rate your company zero today but there is a space for zero so I guess I must give you a ONE. Hopefully this email rating will be read by other people who like me expected PROFESSIONAL SERVICE AND FOLLOW THROUGH. Oh it's Friday so now I have to wait until Monday to see if anyone from your company actually reads these responses. Good Day