Best Dimensional Shingle Roofs in Phoenix AZ

EARL WAS VERY KNOWLEDGABLE

I have storm damage to my roof and it’s been this way since July 2021. I found this company after I had a bad experience with RMP construction. This company had better ratings and a good rating on BBB. So far my work has been rescheduled week after week with little to no notice. I had to reschedule other contractors to do inside work waiting on these guys. We gave them the benefit of the doubt that they were just backed up and short staff. The day we had them in contract to show up, they didn’t. We weren’t given a call or heads up. The carpenter showed up and was clueless to why they weren’t here.. There is no communication to their employees and to the customer. The owner has informed us they are willing to let us out of our contract. The consistent no show is a breach of contract. I even question the quality of work they would do if they are willing to just walk away from my business. Due to the time we have already spent with this company we just want the work done in a timely manner like we agreed. They shouldn’t be scheduling any additional work if they don’t have the man power. I will post an update to this and see if they follow through as well as the quality of work if completed.

Gryphon was great at the Mesa Chamber golf tournament!

I am extremely impressed with Stapleton Roofing skills in total roof replacement. The roofing crew was very knowledgeable and skilled. They even cleaned up all of the debris each day. From now on Stapleton Roofing gets all of my referrals.

These guys were contracted by my home management company.
They were scheduled to show up anywhere from between 6:00 a.m. and 3:00 p.m. today they were a no-call no-show when we contacted our rental company to tell them that they were a no-call no-show All the sudden they tried to show up 9 hours later than they were supposed to then they hung up on us over the phone more than one time and proceeded to tell us we did not need to be home to show up here when we have small dogs do not recommend using this company at all.

Very unprofessional company

Product is excellent. Work was well done. Communications could use improvement.

Prosource was a non-optional selection by my realtor to provide a roof inspection. The service was performed quickly, but they were unwilling to receive any payment besides Credit Card, for which they tacked on an additional 4% fee. They gave me an option of mailing in a check, but they were unwilling to certify the work was done for the bank inspector until they had received it and the check had cleared. They knew I was on a timeline, so there were no options besides paying. The fee for processing credit cards is expected, but it is 1.25%-1.5% above what other vendors charge, and with no alternative payment to get around the fee?

You can tell that customer service and satisfaction isn't really a priority here.