Best New Gas Line in Fort Worth TX

Peyton did a great job. He was very thorough and explained things well. Very polite as well.

Made the appointment for 5/8 between 1000 and noon. Chris arrived at 1158. Evidently a company meeting went a little long and no company rep was courteous enough to call and inform us of the delay. We were heading out the door to do errands that we had postponed.Chris was very apologetic. He explained what he would be doing and began straight away. He was courteous and wearing booties when he came into the house. 45 minutes later he reviewed his findings and offered his business card with contact info just in case we had questions. Well dressed and well groomed, a joy to talk business with.Worth our time to wait. Thank you Chris.Business office, let your customers know when the tech is running behind, then 5 stars.

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction