Best Electric Furnace in Fort Worth TX

Heater went down yesterday. Came next day. Up and running. Thanks

(A/C - Heat Problem on our John Houston Home)
We have been trying to go thru the proper channels to have our System looked at to no avail. One day I stopped by the John Houston Model Home in Somerset on 287 and I was able to talk to a Representative that worked at the the Main Office. I explained how unhappy we were with the JH Warranty Department. She gave me her Business Card and took my info down. Within 24 Hours I was contacted and was promptly put in contact with the correct people. We have an outdoor Unit made by Armstrong. According to JH, our Extended Warranty is covered by a company called Breeze Air & Heat. I called them on Monday morning and they had a Technician out that afternoon. The technician Fernando was very knowledgeable, professional and took the time to explain how our system works, being a 2 Story House with 1 Unit and Zoned Heating and Cooling. He answered all of our questions and was able to locate a problem we were having. We have Ecobee Thermostats (about to change them out to Honeywell and send in a Reimbursement Claim to United Co-Op Services). The problem we were having is whenever the downstairs Thermostat was on, air was still coming thru the vents upstairs even though the upstairs Thermostat was off. He tracked down the dampers leading to the upstairs unit and discovered that the motor on the damper was in the open position at all times. He fixed that problem now we should have better airflow through the entire House. I would recommend contacting Breeze Air & Heat.

Quick response and did great work!

Had to open a service call, even though I knew it would be a bad time. Sure enough, their queues were full, however they said they would get to me as soon as they could. Lisa kept me up to date all day, and good to their word, Johnny was able to show up late into the day. He diagnosed the problem quickly, bad control board which needed ordering, then was able to rewire around the problem to get the unit to cool while waiting for the new board to arrive. Great service!

I purchased an entire new unit from Metro Energy in May 2019. Within 2 years the capacitor went bad. I paid for it not realizing it was a part that was under warranty. In Feb 2022 the heat went out. They came and said my unit was dirty and tried to sell me filters and a 3k cleaning system. Two days later the heat went out again. They came back out and repaired it. They performed maintenance on the unit late March 2022, still trying to sell me their filters and cleaning system. Fast forward to this month and the heat goes out again. This time the motor is blown. Their only reasoning each time they have to come out is that my filter is dirty and cause the unit to clog. I change my filters like clockwork every 30 days using the reminder on the thermostat. I googled dirty filters and my filter that has been in the unit for 20 days looks nothing like the filthy filters pictured. Even though the motor was under warranty, I got hit with a labor charge of over $400 for less than an hours work. When I called to speak to someone about the price of labor, I was told I would get a call back from a manager but that has not happened. From the reviews that I have read other customers have purchased new systems around the same time that I did and their units are breaking down every few months as well. It looks as if the product is subpar or we were not given new units that we were told we were getting. I used Metro Energy for over 15 years but now that I know I can use the manufacturer's authorized dealers, I will be finding a new HVAC company to service my unit because there is no reason for a brand new unit 3 years old to be having problems every 6 months and they are constantly blaming it on the filters while trying to sell their additional products. Something needs to be done regarding these bad units. #classaction