Best Trenchless Water Line Replacement Columbus in Columbus OH

Had an appointment scheduled between 9-11. No call no show. I call at 11:30 and leave a message. Finally get a call back 2 hours later at 1:30 saying they can't come today and need to reschedule. The receptionist was apologetic. I understand projects can run over or behind but it's ridiculous to not call me till 2 hours after I called, and 2.5 hours after the scheduled time I had. I lost over half my day and they could have called much earlier.