Best And More in Chicago IL

We had a power surge at our new house late on a Saturday night. At the time we had no idea what was going on except that the lights were flickering and we had a hot outlet. Fearing an electrical fire, we searched for an emergency electrician and we found Sapphire. Mike answered and walked us though turning off the circuits and checking on a few other things. He was so nice on the phone and he dispatched Shawn to come out to our house the next day (Sunday). Shawn arrived, listened to what we had experienced the night before and immediately got to work. He determined that we had had a power surge, explained from A-Z how a power surge works, things he would be looking for, insurance coverage, time/labor, safety and the prevention of future surges. Shawn was nothing short of phenomenal in terms of expertise, thoroughness, communication (both with us and our insurance company), time management, and professionalism. He also put up with our toddler who had 100 questions for him on more than 1 occasion. Shawn will be our electrician for all future electrical projects or concerns at our house. It’s so hard to find trustworthy people when you are in an emergency situation. Please know from our experience (and trust me, our house was a disaster), that you can trust Sapphire and that Shawn is our personal favorite.

Paul and Peter were very responsive, and were available to come out same day. Be aware of the $175 “service and diagnostic” fee. I would recommend others to seek a second opinion. I was quoted a very high figure from this company to perform work that was out of scope to fix the issue. When I was not interested in moving forward they left quickly and left behind a mess of wire and wire insulation clippings on the floor, easily accessible to the pets at home. I wish I could leave a more positive review, but the experience I had felt like they were simply working to make some quick cash.

Timely service, but i feel i got totally screwed on the price they charged. Literally the guy was there for 5 minutes and all he did we strip a wire and put it back in a breaker, and they charged me $450. Wont be using them again.

Great and high-quality service! I appreciate their professional advice and job. Everything went smoothly, with an outstanding result!

I have used Penco for years and have always been satisfied with their work. They maintain our generator but we also used them to install smart switches. More recently they installed lights, a new panel and electrical switches to support my small woodworking shop. Everything was completed professionally and they provided me with guidance and consultation every step of the way.

he is not responsible at all. he never apply for the permit and inspection... my partner and i waited and wasted 6month and stopped by chicago city hall and found out this guy never applied for it. even now, we still have to go for the final inspection, he is not answering the calls and no reply messages. i know we were stupid to paid him all up front bc he wouldnt do anything till we pay upfront. i am going to file complain to chicago. i will do everything let ppl know about him. terrible...