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I cannot say enough about the excellent service Bates Electric provided my family in an emergency. When a fallen tree limb ripped the service line away from my house on a late Thursday evening, it left my wife (who was only weeks away from her due date at the time) and I in the dark. With a little one on the way, multiple animals needing protection from the heat (over 90 during the day), and the weekend rapidly approaching we were scrambling to find a solution. Bates dispatched a professional immediately. The electrician that arrived (Jeremy) was the definition of a professional. He was knowledgeable, fast, courteous, and provided accurate advice on how to resolve our issues. Jeremy genuinely cared about the situation my wife and I had fallen into and stayed engaged in the process from start to finish and then some. IF you've ever had to go through an emergency outage you will know that there are a lot of moving parts involved between the energy company, the electrician and the city/county inspectors. This is where Bates really shined. When the repair work was done, the back office took over to push us over the goal line. While the repairs where done, the energy company was refusing to restore service without an inspection by the city/county. Getting both a permit and an inspection completed on a Friday during a pandemic is one of the toughest deadlines possible. To make things even tougher, the permit office was going through a IT outage that significantly stalled the process. Bates' back office (especially Alexis) stepped up to take on the challenge. Through close coordination and effective communication, they were able to get the entire process fast tracked and completed before the weekend. Bates earned a customer in me and will be my first call for any future needs (especially emergencies).

Bought a fixer-upper house and we had Bates do all the electrical work because some thieves had stolen all the wiring. I am very satisfied with the work they did fixing up the electrical system.