Best Thermal Inspections in Charlotte NC

I am giving this review a 5 star, but it does represent two different calls and if averaged together would be lower. This review represents our second technician. One of the technicians, Dusty Rhodes, was invaluable to help me figure out how to solve our electrical problem. Our first technician was very nice, but did not get the diagnosis yet we still had to pay the bill. Dusty listened, and really began some investigative work. Rather than replacing some breakers inside our house, he proved the problem was with outside lines (Duke Energy had already been here and said it was 'good' on their end). Not only did he do that, he stayed with me to call Duke Energy out again, specifically coaching me on what to relay to them. Well, Duke Energy came out three more times and fixed three different problems. All is working well now. I was so desperate for someone to listen to our problem, Dusty was the first one who did.

Was a referral from find it Duke for motion light installation. I was asked questions to make sure I got what I wanted. The install was quick and the work perfect.

Very disappointed with Bates Electric. I already moreless chose an electrician for a job, but wanted to do my final checks before moving forward. To be fair, the scheduler seems to be my main concern with lack of empathy from management. The actual electrician team seem extremely experienced.

The scheduler was not knowledgeable nor clear with what they said. I described my situation clearly and suggested I needed a meter back put in and a panel and I was asking for ball park prices for the service. She responded with $1800 for just the panel plus ~$150 for permits. Which I was just wanting to get a panel of service and this is what I asked about. I scheduled a visit for $250 since the next best price was ~$3k.

Well I get a quote back and its almost $4k, I called and said this is no where close to the number on the phone. Ballparks are ballparks, but over double didn't make sense. Well speaking to the team and manager I was told the scheduler said the panel was $1.8k for just that material. That didn't include any other materials or the service. They went back to listen to my call and I ask for a ball park and she clearly said just the panel, but given the context seemed on par for what we were talking about. The manager was sympathetic suggesting clearly the scheduler didn't answer my question rather just said something else. But, the manager suggested this was my fault for not catching her redirecting my question. Also she no longer works there, so makes me think this isn't the only time.

As I mentioned company seems knowledgeable, but assume the scheduler will provide false info. I felt very bait and switch with the situation and out $250 for nothing. I understand companies can't always come out for free, but providing misleading numbers is part of the reason they have so many quotes in the first place. Even with a knowledgeable group I would rather do business with a team that doesn't feel like a 1 way street.