Best Telephone in Charlotte NC

I've used No Shorts several times for clients jobs, and they are unrivaled in their punctuality and job performance in my opinion! Their scheduler is fantastic, and they have so much pride in what they do---I always feel confident that they pay close attention to detail and follow any instructions that I give them. They are my go-to electrician, and my clients love them!

I've been having some issues with my electric lately, and wanted to troubleshoot the issues. I saw on their website that they perform thermal imaging and called to schedule an appointment. I was informed of the cost associated with the service I was requesting and agreed that I wanted to book the appointment. I later received a call asking if I was sure if I wanted to go ahead with the thermal imaging as they were sure they could diagnose my issues without using the imaging tool that they would have to rent, and that it would be much cheaper- I again confirmed I was aware of the cost and I did want to have the thermal imaging done. Tell me why then the technician shows up two hours late without the tool required to do the service I had requested. His excuse was that they did not have the tool available to rent...so why did you not try to reschedule? I called the company back to ask how this happened and asked for a follow-up call because I felt my time and money had been wasted, haven't heard back. I would not recommend, and would not be doing further business with this company.

Very disappointed with Bates Electric. I already moreless chose an electrician for a job, but wanted to do my final checks before moving forward. To be fair, the scheduler seems to be my main concern with lack of empathy from management. The actual electrician team seem extremely experienced.

The scheduler was not knowledgeable nor clear with what they said. I described my situation clearly and suggested I needed a meter back put in and a panel and I was asking for ball park prices for the service. She responded with $1800 for just the panel plus ~$150 for permits. Which I was just wanting to get a panel of service and this is what I asked about. I scheduled a visit for $250 since the next best price was ~$3k.

Well I get a quote back and its almost $4k, I called and said this is no where close to the number on the phone. Ballparks are ballparks, but over double didn't make sense. Well speaking to the team and manager I was told the scheduler said the panel was $1.8k for just that material. That didn't include any other materials or the service. They went back to listen to my call and I ask for a ball park and she clearly said just the panel, but given the context seemed on par for what we were talking about. The manager was sympathetic suggesting clearly the scheduler didn't answer my question rather just said something else. But, the manager suggested this was my fault for not catching her redirecting my question. Also she no longer works there, so makes me think this isn't the only time.

As I mentioned company seems knowledgeable, but assume the scheduler will provide false info. I felt very bait and switch with the situation and out $250 for nothing. I understand companies can't always come out for free, but providing misleading numbers is part of the reason they have so many quotes in the first place. Even with a knowledgeable group I would rather do business with a team that doesn't feel like a 1 way street.