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I am giving this review a 5 star, but it does represent two different calls and if averaged together would be lower. This review represents our second technician. One of the technicians, Dusty Rhodes, was invaluable to help me figure out how to solve our electrical problem. Our first technician was very nice, but did not get the diagnosis yet we still had to pay the bill. Dusty listened, and really began some investigative work. Rather than replacing some breakers inside our house, he proved the problem was with outside lines (Duke Energy had already been here and said it was 'good' on their end). Not only did he do that, he stayed with me to call Duke Energy out again, specifically coaching me on what to relay to them. Well, Duke Energy came out three more times and fixed three different problems. All is working well now. I was so desperate for someone to listen to our problem, Dusty was the first one who did.

Bates, while a good value on cost could have burned my home down by NOT following Tesla's very basic specs.

I have contacted their service line about 7x and they have 0 interest in doing the right thing by refunding my money as I had to hire another electric company to fix their work. The electrician showed up and had no interest in running the wiring to the placement we originally wanted. We compromised and had him install the NEMA 14-50 outlet directly beside the panel in the garage- Super simple and about a 45 min job. However, He was unprepared and did not have the Proper high quality industrial grade NEMA outlet on hand that Tesla specs. He then left our home and purchased a very low quality $10 outlet at the Home Depot.

This is the result. A never event and this all could have been avoided with the proper materials used. You can not advertise that you are a recommended Tesla installer if you're not going to follow their specifications. I have been more than patient and courteous. Nice guys always get the shaft and this is a prime example.