Best Facility Maintenance in Charlotte NC

Good service

Dominique explained everything he was doing. He fixed the problem. He was professional. He answered my calls/messages. He was up front about the costs, didn't give a surprise bill. I will definitely use his services again.

We called Bates for some work, after another electrician stopped showing up for the job. Pete was great very responsive, professional and took his time to a great job on our under cabinet lighting and other little electrical issues in our house. I wouldn’t hesitate to call Bates in the future.

Good People

We see these guys at least once a week. This is a great company stable in size and opportunity possible.

WTC has amazing customer service! They were prompt and knowledgeable! I would highly recommend them, and will use them again in the future.

Great place to work, good Christian values!!

My complaint may not alarm most but it truly upset me. I was contacted by this vendor to repair some outlets that my Home Warranty Company contracted with. The tech called today 10/28 to say they were in my area and wanted to see if we were available for them to come out. At no time during this brief call was I informed of addl’ fees. As I wasn’t home my husband was aware of them coming out and servicing our home. At time of payment we were charged the deductible of $100 (no problem) and a charge to use debit/credit card of $10.75!!!! $10.75 to use my card!!! If I was told of this fee I surely would have gotten cash for payment. $10.75 is outrageous especially during a pandemic for multiple reasons. 1. Covid spread 2. Safety of tech or customer 3. Guarantee tender (no fake bills)

*** Be weary of hidden fees with this company because if they charge $10.75 to use debit card imagine how much they’re overcharging for repairs**

One thing I have learned after years of DIY projects is that I don’t touch anything electrical. I built out a pretty sizable addition on our home, but I had Bates come and do the electrical work because too complicated and dangerous to do on my own. Bates always has a good price, too.

Our AC froze on arguably the hottest day of the year, which happened to be on a weekend too. The heat was getting to me (my hubs and the pups) and I worried that we would sweat through the weekend until normal business hours resumed. Boy were we pleasantly surprised. We left a voicemail and within minutes received a call from Emanuel D. who came out within the hour and diagnosed the situation. Emanuel was prompt and professional, providing us thorough explanations of the situation for our understanding. Emanuel could tell we needed a new damper, which he ordered that day. As soon as the part was received, Emanuel came out (with Michael H) to complete the replacement. I appreciate Emanuel and Michael's help and highly recommend Romanoff for your HVAC repairs.