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Had a safety inspection completed over 3 weeks ago. Arranged with the appointment scheduler to meet our realtor on site to let them electrician in, gave the scheduler realtors phone number and was given a window for their arrival. The electrician was almost 2 hours late and didn’t have realtors contact information that was given to scheduler to communicate with. After the inspection, I Was told we’d have report within 3 business days. I called a total of 11 times over the course of these 3 weeks trying to get this report. During those calls, I was directed to different people to help each time, gave my phone number and email multiple times for follow up and wasted so much time on hold only to have to continue to call a few days later as I was never followed up with. I understand everyone is busy right now…but to get this runaround for over 3 weeks to only receive a report with 4 items on it is an unacceptable timeline and unacceptable customer service. We didn’t receive the report back in time before our due diligence period ended for our house purchase. We will certainly NOT be using Bates to make these repairs and would certainly NOT recommend them to anyone.

Electrical contractor with much history, collaborating in the creation of the skyland of Charlotte and other important projects in the region, definitely it is a reference in the region.

We have been very impressed by their promptness in getting the job done and have recommended them to our neighbors.

I was looking for a competent and trustworthy electrician and Tim came highly recommend. I had him do work that another electric company couldn't figure out how to solve the issue and to make matters worse, was the ridiculous price I was being charged by them. Tim took the time to figure out why the problem was occurring and he fixed the problem in a reasonable amount of time without ripping me off! He even explained to me what the issue was and what he did that the other company didn't do. What a blessing. I would highly recommend, Tim, for your electrical need. I'm so glad I did.