Best Card Access Systems in Charlotte NC

Had a safety inspection completed over 3 weeks ago. Arranged with the appointment scheduler to meet our realtor on site to let them electrician in, gave the scheduler realtors phone number and was given a window for their arrival. The electrician was almost 2 hours late and didn’t have realtors contact information that was given to scheduler to communicate with. After the inspection, I Was told we’d have report within 3 business days. I called a total of 11 times over the course of these 3 weeks trying to get this report. During those calls, I was directed to different people to help each time, gave my phone number and email multiple times for follow up and wasted so much time on hold only to have to continue to call a few days later as I was never followed up with. I understand everyone is busy right now…but to get this runaround for over 3 weeks to only receive a report with 4 items on it is an unacceptable timeline and unacceptable customer service. We didn’t receive the report back in time before our due diligence period ended for our house purchase. We will certainly NOT be using Bates to make these repairs and would certainly NOT recommend them to anyone.

Called Bates Electric for a quote on panel replacement/upgrade and wiring (entire house rewired). Every other electrician I called refused to come out and look at the job until I gave them a deposit; they all wanted to charge me several thousand dollars before they even looked at the job, without having any idea what was needed. Bates came out, took a look around the house, and provided me with a very reasonable quote. Before I accepted it, they even found a mistake in an original drawing of my house that saved me several thousand dollars! This was my first time using Bates Electric and it won't be my last. Thank you!