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Had a safety inspection completed over 3 weeks ago. Arranged with the appointment scheduler to meet our realtor on site to let them electrician in, gave the scheduler realtors phone number and was given a window for their arrival. The electrician was almost 2 hours late and didn’t have realtors contact information that was given to scheduler to communicate with. After the inspection, I Was told we’d have report within 3 business days. I called a total of 11 times over the course of these 3 weeks trying to get this report. During those calls, I was directed to different people to help each time, gave my phone number and email multiple times for follow up and wasted so much time on hold only to have to continue to call a few days later as I was never followed up with. I understand everyone is busy right now…but to get this runaround for over 3 weeks to only receive a report with 4 items on it is an unacceptable timeline and unacceptable customer service. We didn’t receive the report back in time before our due diligence period ended for our house purchase. We will certainly NOT be using Bates to make these repairs and would certainly NOT recommend them to anyone.

I would like to express my highest recommendation for Bates Electric. Our family has been loyal customers since 2019 when we moved into the area and have recommended them many times since then. The management and his staff are courteous, honest and reliable in all the years I have known them. They do excellent work, are very reasonably priced, are on time, fairly priced estimates, and have no surprises. The technicians always call before arriving so you are prepared for their visit.