Best Structured Cabling in Seattle WA
The electrian was knowledgeable and efficient.
www.keithlyelectric.com
827 S Director St, Seattle, WA 98108
thanks for the fast response to help our client! and, we hope to partner with you guys again.
www.seattletelecom.com
Hwy 99, Seattle, WA 98100
Best electric company in town.
www.nelsonelec.com
9620 Stone Ave N Suite 201, Seattle, WA 98103
Electrician
Electrician
First off this review is not about the service given. I have not hired them to do a job for me yet. This review is about there customer service and there availability of there estimator.
I made a call to SME and the lady on the other end sounded and acted like she was not to happy to talk with me and it felt like she had better things to do. She was very cold and had no feeling. We had a miss communication problem from the start. Instead of try to understand my problem she just became more confused and angry with me. She did not want to help. To her credit she did stay on the phone. I explained my problem 3 or 4 times and finely she got what I was saying. The problem was the difference between there free estimates (advertise on the radio 570) and a simple problem(a light switch not working). My problem fell under the free estimates after much debate. When it came time to schedule my appointment she said it would have to be between 9am and noon. I asked if there were any other times and the lady said no! I asked if they only had one estimator. She said yes and he only does 9am - noon. Well I have to work from 8am - 5pm. I can't take off work in the mornings but in the late afternoon would be fine. This is a problem! What do I do?
I think it's very short sided for SME to only have 1 person who does estimates and with such a small time frame. When if the guy gets sick there whole business just shuts down? I think they need to hire another person to take the later shifts.
SME says they want to have a relationship with the customers right? Well from there first contact on the phone I don't want to have anything to do with them. My first impression of the company. They are mean and don't really care about my problems and have better things to do than to help me. It seems like a screw you attitude. I would be stupid to get into a relationship with a person like that.
BUYER BE WARE!
I made a call to SME and the lady on the other end sounded and acted like she was not to happy to talk with me and it felt like she had better things to do. She was very cold and had no feeling. We had a miss communication problem from the start. Instead of try to understand my problem she just became more confused and angry with me. She did not want to help. To her credit she did stay on the phone. I explained my problem 3 or 4 times and finely she got what I was saying. The problem was the difference between there free estimates (advertise on the radio 570) and a simple problem(a light switch not working). My problem fell under the free estimates after much debate. When it came time to schedule my appointment she said it would have to be between 9am and noon. I asked if there were any other times and the lady said no! I asked if they only had one estimator. She said yes and he only does 9am - noon. Well I have to work from 8am - 5pm. I can't take off work in the mornings but in the late afternoon would be fine. This is a problem! What do I do?
I think it's very short sided for SME to only have 1 person who does estimates and with such a small time frame. When if the guy gets sick there whole business just shuts down? I think they need to hire another person to take the later shifts.
SME says they want to have a relationship with the customers right? Well from there first contact on the phone I don't want to have anything to do with them. My first impression of the company. They are mean and don't really care about my problems and have better things to do than to help me. It seems like a screw you attitude. I would be stupid to get into a relationship with a person like that.
BUYER BE WARE!
8575 Willows Rd NE, Redmond, WA 98052