Best Stiebel Eltron Electric Heater in Phoenix AZ

We bought our ac from these guys 5 years ago so thought we would get an estimate on a water softener. We were shocked to receive an estimate of 3200.-6600. (this did include one toilet replacement. I don't think so!! Also charged a trip charge-oh wait- forgot to add the tax on that.Since when do trip charges include a tax? And wait- can I get some ID on that check? Really,on a check we write from our own home and have a history with this company.??? So verydisappointed! Will NEVER purchase from your company again!