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Wanted my smoke detector batteries changed (5) of them cause 1 started chirping. I was informed that they don't carry batteries and I was suppose to buy them if I needed them installed. I did not know that , wasn't told before hand and did not have any. So I was given this speech about how everyone is using sealed smoke detectors, so I got all new ones $747.00 for 5 smoke alarms. And was told about the gold plan saying well you got credit from your old silver plan that expired and I would only be paying $28 for the plan today, but was charged $120 so total for a chirping smoke detector cost me $847.00. They sure know how to use their words. Being female probably didn't help. As it states in my billing statement that membership would be $28 and I would like my $92 refunded to me. The tech was very nice, but I feel after the fact I was taken advantage of.