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I called Parker and Sons around noon today because I had a difficult experience with the previous plumber that was assigned to me through my home warranty. I had been without hot water for a week already. I explained that I needed a new hot water heater to Parker and Sons and the other details. They put me on the on call list. Brett called and asked if it was convenient for him to come over in 40 minutes. It was. He arrived at about 2. He checked it out. Agreed I needed a new water heater. Went over the different options and pricing. He answered all my questions. I made the decision to go with them. He took out the old WH, went to get the new one, and was back within a half hour. It is not even 5pm and I have hot water again. I will gladly pay a bit more for outstanding customer service. I was prepared to not have hot water until Friday or Saturday if they needed that time. Parker and Sons knocked this one out of the park. I will be using Parker and Sons in the future for all my household repair needs. No more home warranty with awful customer service by them and their contractors. Way to go Parker and Sons!