Best Air Purification in Phoenix AZ

This is a follow up to my below review. I have changed my previous 1 star rating to a 5 star rating after dealing with the owner and Mike (field supervisor) and Todd (service tech). After my review, we received a night and day difference in customer care and service. They quickly remedied our emergency situation and apologized for the lack of communication from the night before. They came to our home multiple times to make sure that the issue was corrected and we received follow up from the owner regarding our visits. We are happy with the outcome of our service and the follow up that we received. As of late this afternoon, we have a new septic pump, new septic switch, new lid on our sump pump and two new valves replaced. The work was done with care and I would recommend the company after our final experience. I appreciate the follow up and believe the company deserves the high google rating it has based on the final experience. I have kept the original review below so customers who may end up experiencing a similar issue, can see how a local company who cares about its customers can remedy a bad experience. Thanks again.**I can only give a 1 star review as a 0 is not available. We called Penguin Plumbing at 6:30 pm this evening with an emergency in our septic line. We were greeted on the phone by a very nice women who was kind and considerate to our need. She scheduled a visit to come to our home immediately and were told someone would be there between 7-8pm this evening. Nobody showed... at 8:40pm, we called back, and was told a dispatcher would contact us in a few minutes to find out where the technician was... we never heard back. At 9:30pm, we called for the third time, was told the same thing, that a dispatcher would call immediately.... its now 10:20pm and we still have no contact and no technician has called. Our home is still in need and now too late to get someone out to our are from a different company. If this was during normal hours, we would have maybe received better service and care, but not all emergencies happen during normalhours... For a 24 Hour service will a lot of positive reviews.... someone has dropped the ball in a very big way.*