Best Data Network And Telephone Installations in Nashville TN

I bought two dimmers to be attached to my existing light switches. I called Bates Electric to do this job, and was told they charge $125 as a fee just to come out to my house. They also advertise a 10% discount off that fee on their website, which I said I would like to have. They told me that after that fee, the charge is by the hour.

The first time they were supposed to come to my house they cancelled saying the technician was not available. They arrived a day later and the technician installed my dimmers, which consisted of unscrewing the plates, screwing in the switches I had bought with the dimmers, and screwing the plate back in. The tech was in my house for for literally fifteen minutes, from noon to 12:15 pm.

I was charged the full $125, without the 10% discount for the initial trip. I was also charged an additional hour of labor at $125, for literally fifteen minutes of work.

So the hourly labor rate I was paying was essentially $500/hour.

I called them and was put on hold and they never came back on the line. When I called again, they told me the person that issued the $12.50 discount was not in that day and I would have to wait. They also stated that the $125 hour labor rate is in place no matter how little time you use. They will not credit me for the blatant overcharge.

I would never recommend this company to anyone.

So I paid $250 dollars for fifteen minutes of work, using my own electrical supplies. Would never use this company again. Beware of what they tell you. And realize they will evade any restitution for overcharging.

I can’t speak highly enough of their professionalism, expertise and expediency. They were both highly skilled and incredibly friendly. We had every socket and light fixture replaced in our home. The crew came in, finished the work in one day, and was respectful of our home keeping their work areas clean. Arthur Electric is highly reccomended.

Very friendly & quick