Best Duct Replacement in Jacksonville FL

There are few polite words one can find to describe Thompson Electric, their shoddy work, destruction to personal property with impunity, inability to show up, repeated lies and screaming from the owner. We will be formally reporting this deeply unsafe and fraudulent work to the Department of Business and Professional Regulation and State Attorney General's Office.

Thompson was hired to run one wire from breakers already installed for the purpose. After weeks of tearing up our yard with an unguided ditch witch from a separate side of the house, thousands of dollars in irrigation damage, not showing for random weeks at a time or leaving equipment in our driveway without
any communication, and tying into breakers already being used for a different purpose - this crew cobbled together a bunch of wire using wire caps that aren't even to code indoors let alone safe in water. So...when the exposed jumped wire contacts some water, you don't need to be an electrical engineer to know it ain't gonna work. (P.S. Pictures to prove it). In fact, when Fred (that's the owner who calls and screams at you even when you're pleading for him to calm down) was made aware of this and the non-functioning electric we overpaid for, he said that we were Monday morning quarterbacking and when told their work wouldn't pass code (after needing to be educated that water and electric don't work well together) he said that it *would* if they went out to our property and fixed that. Good one.

Still, Fred says it's our fault because: they didn't bid the project right and, in an ode to the death of logic, they spent a lot of time at our place (though he also claims it was just one day of work)? Bid seemed more than sufficient, workmanship and general decency, not so much. I mean, it's not like I way paying for functioning and safe electric - I should be grateful to fork over thousands for them to tear up my property with no useful result.

Still, before lauding his time at Rotary in 2006, Fred Thompson's website touts their supposedly excellent bidding abilities: We have over 30 years of combined estimating experience. That means the job gets done right the first time, within budget! But, in private when he can scream at you when he thinks there are no witnesses, he acknowledges they don't know how to bid which, as you may have sensed a theme, is the customer's fault.

My husband hired these guys so when Fred or whoever comes on here to claim this isn't a real review 1. It's under Brian and 2. We have pictures. Lots of pictures, security footage, and documentation to present to the Department. Also, just look at how they harass any criticis.

What a shameful way to run a business. To think that these guys are running electric in our schools (according to their website)?! I now know this business is on several major companies' no hire list in town for a reason, FYI.

STAY AWAY!!!

P.S. Fred, got a quote for boring under a driveway - $15 per foot, not $15,000 as you screamed on the phone because your guys instead tried a hose on 20 years worth of tree roots for days (again not one day job).

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Update - This morning (2/10 - the day after Fred insisted they did nothing incorrectly and after posting this review) one of the electricians showed up at our home around 7:45am without any advance notice. The job hired for will *not* be fully completed but, after months, maybe this can be repaired in less time without further damage. ?‍♂️

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Update - I stand by each and every claim and I'm happy to continue sharing the truth. A fake invoice made to look as though the job was completed on one day and childish bullying from a grown man hardly inspires good will. Fred didn't even have the courage to ask me to remove my review like he falsely claims. Instead, he literally handed me an envelope, with a smile on his face, containing a letter riddled with lies and the fake invoice mentioned earlier that he *instructed* me to deliver to my husband. How do you think he will treat your family or business looking at his responses?

Showed up on time did the work quickly and very well. Two young men were very courteous and knowledgeable. Would highly recommend this company

After returning home from work one evening I noticed that the house was a little warm. I went outside and checked my unit and discovered that although the unit was on, the fan blades were not spinning. I figured that this was an issue that would not be resolved that night given that it was already 7:30PM. However, I called Donovan that night to schedule an appointment for someone to come out and take a look at it. Kyle answered the phone almost immediately and I told him of the problem that I was facing. Kyle then told me he would be out there in 30 minutes. I was shocked. I don't know of any company that would go out of their way at such a late time in the day to take care of a customer. Kyle rang the door bell 30 minutes later and had the problem fixed within another 30 minutes. It was closer to 9:00PM when Kyle finished as he made sure the unit was cooling properly before he left. I commend Kyle for his efforts and will never use another A/C company but Donovan from here on out, and I suggest that you do the same. You will not find better people to work with at the level of service they provide. Consider me a strong reference for them.

Troy was EXCELLENT! His customer service was top tier and he explained everything that was happening before he started and tested everything to ensure it was in working order before he left. Great experience!

Fast, and Great Service....Great Communication and EXCELLENT WORK ALL ROUND.
DEFINITELY RECOMMEND...

Was in traffic off of Peacan Park Rd for about 30 min. The line was very long. Here comes one of your drivers cutting everyone off. He pulled through , drove on the grass, almost hitting another vehicle. The driver of the vehicle honked at him and your employee shot him a bird. Very unprofessional!!!