Description
Donovan Air, Electric & Plumbing is ready to help with all your air conditioning, heating, plumbing, electrical and indoor comfort needs in the Jacksonville, FL area. We have been serving the area since 1987 back our work with a 100% Satisfaction Guarantee.
SERVICES
A/C system maintenance, A/C system repair, Install AC, A/C preventive maintenance, A/C system dismantlement, A/C system vent cleaning, Cleaning, Ductless heating & A/C services, Heating system installation, Heating system maintenance, Heating system repair, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Installation, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, Indoor Air Quality, Ac Filter Replacement, Ac Inspections, Ac Service Calls, Ac Trouble Shooting, Ac Tune, Air Cleaners, Air Filters, Coil Cleaner, Dependable Ac Service, Dependable Air Conditioning Service, Drain Lines, Duct Replacement, Ductwork Inspection, Ductwork Replacement, Evaporator Coil, Filter Delivery, Heat Pump Services, Heating And Cooling Equipment, Heating Solutions, Home Inspection, Indoor Air Handler, Maintenance Check, New Ac System, Repair Or Replace, Replacement Equipment, Routine Maintenance, Same Day Service, Service All Makes And Models, System Diagnostic, Water Leaks, Ac Coils, Ac Quote, Air Conditioning Contractor, Air Conditioning Filter Replacing, Air Handler, Blower Door Test, Blower Wheel, Circuit Breakers, Dehumidifier Installations, Duct Inspection, Duct System, Electrical Connections, Electrical Controls, Electrical Repair, Heat Pumps, Heating And Cooling, Pressure Test, Refrigerant Leaks, Thorough Diagnostic, Ventilation System, Year Maintenance, Ductwork Works, Find Leaks, Schedule Service, Your Ac System, Repair AC, Ceiling Fans, Drainage Issues, Maintenance Agreement, Surge Protectors, Your Ac, Your Air Conditioner, Your Air Conditioning System, Electrical fixture installation, Electrical fuse changing, Electrical heat resistor changing, Electrical inspections, Electrical outlet & switch installation, Electrical outlet & switch relocation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electrical power restoration, Electrical wiring installation, Electrical wiring repair, Fan installation, Fan repair, General repairs, Ground wire installation, Light fixture installation, Light fixture repair, Outdoor lighting installation, Electrician services, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair,
Reviews
Mark Brockway
3 months ago
I had a fabulous experience with Donovan Air, Electric & Plumbing. Sadly, I needed a new AC. Steve was fantastic going over the options and what would be best for my space, while being considerate of budget concerns. I then had the pleasure of having Zach and Nate install the new AC system. Both were very professional and demonstrated their knowledge by being very thorough with the installation. Zach also took the time to go over the new unit and encouraged me to ask any questions I may have. He provided answers to all of my questions. All three even put up with my little dog, who likes to bark at strangers. I think my wife and I were more annoyed with the barking than they were. Anyway, I have nothing but good things to say about Donovan Air, Electric & Plumbing. All three employees were great, price was good, and installation was done in a very timely manner. Thank you, Steve, Zach, and Nate! You represent your company with quality and professionalism, I greatly appreciate that.
Gordon Amidon Jr
5 months ago
Service Technician Alex was outstanding! He really knew all about our Carrier Infinity System. After inspection provided a detailed electronic report of our system, delivered our new filters, performed maintenance service and we went with his recommendations. We love Donovan.
Nicki Chandler
6 months ago
Jeffrey and his helper from Donovan did a fantastic and professional job with the electrical repairs we needed in our home. It was a pleasure to work with him and this company. The price was reasonable and fair and they were trustworthy in terms of responses and timeliness. We are pleased to have an electrician we can trust as it has been a struggle for us to find a reliable, affordable, and available electrician. I'm glad the struggle is behind us. Thank you, Donovan Heat, Air, & Electric!
Joerg Albrecht
6 months ago
William, Nicholas and the entire team were outstanding. They showed up on time, explained what they were going to do, asked whether we had any specific requirements, got to work, finished everything smoothly, gave us a brief overview of the installed system, helped to set up the new smart thermostats AND were incredibly helpful with moving our belongings out of the way and back into their place. You can’t ask for more. Donovan has lived up to and exceeded expectations once again. It is because of jobs like today and the amazing service throughout the year that we have the AC units in multiple properties under Donovan’s care.
Hands down the best in the business! We are extremely thankful for Donovan’s building consultant, Stephen Keiler! He fixes a problem that our builder and two different AC companies couldn’t figure out (new construction). Wish we had called Sooner. Very fast, friendly, extremely knowledgeable. I would highly recommend to anyone.
The team was so well organized when inspecting and replacing my ac/heating unit recently. I had used them last year to clean duct work and was impressed then with the care they took and the professional manner in which they worked. This year from the minute I made the phone call to when they pulled out of my driveway, the entire process was carried out with knowledgeable personnel in a timely manner. I have operated my own business for many years and appreciate good customer service when I see it. Good products, good pricing too. They also offer helpful financing arrangements so that payments can be delayed. An exceptional outfit overall.
We have been using Donovan for several years now. I highly recommend them! They keep track of our scheduled A/C maintenance so I don't have to. They reach out several weeks in advance to schedule. When the technician is on the way, I get a text from them, along with a picture of the technician (for safety). Greg handled our service today and was extremely thorough to ensure we don't encounter unnecessary issues down the road. We are very pleased with their service!
We had our entire AC unit replaced; inside, outside, and ductwork. The unit we had was not doing the job, and the ductwork was as old as the house (almost 25 years). We knew last summer we'd need a full unit replacement. I contacted a local big box hardware store to contract the job, and to my surprise (and relief), I got a return call back from Donavan. From the very first call til they walked out the door, our experience was amazing. They created a plan and built a uint specic to our needs. The entire team was professional and very friendly even when I followed along and was asking a bunch of questions. We very much recommend Donavan to do your full AC install. We also received a nice little gift a few days after the job was complete.
Shaun Considine
4 months ago
My technician Raymond was awesome! He was so patient as I have several contractors at my house at the very same time. He gave me an estimate on the spot and was able to do the work straight away. He needed to install 2 nests which he only had 1 in his truck so they brought 2 more to him. He also looked at the entire HVAC system and replaced the filters. I am so glad to have the work done and also got a maintenance contract! Since the offer so many services, I had forgotten to ask about a water softener but they are coming back out on Monday to give me an estimate - also love working with a family owned company!
Rachel Milazzo
2 weeks ago
Seth came out on a Saturday and installed a new HVAC system for me. I just closed on my condo and was surprised to find that the HVAC was in failure. Donovan expedited a diagnostic repair visit and then followed up with the install for the following weekend! Seth was professional, friendly efficient and quick! Ty Donovan. Highly recommend them! Will use going forward for yearly maintenance!
Casey Rebman
3 months ago
My whole experience with Donovan was exceptional. Aaron squeezed a consultation in same day as I submitted a request online. He took the time to understand what I was looking for in a new system and my budget and then explained everything and answered all my questions. William and Tyler were excellent technicians. The job was done quickly and cleanly. William even walked me through the setup of my new WiFi thermostat. Thanks to the team for making this an easy and stress-free purchase/experience. I did not get that experience from two other companies I called for quotes. It made choosing a vendor easy!
Best experience with an electrical company ever. Have had 4 different techs come out for various needs and they have all been the nicest/most professional group. Did some outlet installs other electricians said weren't possible, fast, fun to work with. Highly recommend!!
We have been using Donovan since 2014 for all our hvac needs, and they have been very responsive and helpful. We recently had a minor bathroom exhaust vent issue come up on the home inspection report for a buyer, and Rich contacted me within a few hours to tell me he had a tech who would be able to diagnose and repair the issue the following business day for us. I really appreciated the prompt response and the care Brian took when assessing the issue and repairing it. He went above and beyond and just looked around to ensure he didn't see anything else obvious that would need to be addressed. We are passing Donovan's info to the buyers as we highly recommend them regularly.
Update to review below: new AC was installed along with new thermostat. It was a long day due to some unforeseen circumstances. However they were early, respectful of my property, respectful of the fact that I work from home, talked me through what issues they ran into and discussed solutions and cleaned up afterwards and made sure I was happy with how things were being left. I could not be more pleased with everyone I have come in contact with at Donovan!I setup an appointment with Donovan with the intent of having them install a new thermostat. Terry was able to connect the thermostat so it does not require batteries. He was professional, honest, and respectful. I am very happy I called on Donovan and look forward to doing business with them in the future.
Amber Johnson
4 months ago
We recently had electrical wiring completed for a pool heater and a car charging station. Donovan Air, Electric, and Plumbing responded quickly to our inquiry and gave us the best quote. Cheyenne spent extra time explaining the process and reviewing different options with us. She was involved and very helpful throughout the process! James and Jesse did very high quality work in a timely manner. We were very pleased with the service and will certainly use them again!
We have had a lot of issues with our A/C system and tried several companies. At last we found Donovan Air and stayed with them for the last year. We have got subscription service with them, which helped us to fix numerous existing problems swiftly and professionally. We are happy with their quality and service and hope to continue further on.
Charles Dixon
4 months ago
The crew at Donovan did an excellent job in replacing my HVAC system and upgrading my controls. They arrived on time and went right to work. They explained what they did, answered all of my questions, and cleaned up after themselves when they were finished. Great Job! My new system is quiet and functions better than the old one just as I expected. Thanks!
We have been using Donovan Heating & Air Conditioning for 2 years now and they always respond right away and go above and beyond in offering A1 customer service in every possible way. Everyone is extremely professional and thorough and very patient and thorough with answering our many questions and attending to our many concerns. We just had them install a new HVAC unit and the team that came in was very respectful of our home and thorough from start up... to clean up and you could really feel how much they care. We would have given them more stars if we could! I cant recommend them enough!
After being ripped off by a St Augustine company, we kept sinking money into a 5 year old unit. Finally, we decided to start over with a quality unit. Donovan took great care of us. The Carrier is just fantastic. I have a feeling the power bill will be lower because the system doesn't have to run for hours just to go up or down by one degree (like the old unit from their competitor.) Great company, great products, great installation team!
Christie Smith
5 months ago
Donovan service was great! I loved receiving a text notification about 15 minutes prior to their arrival. The employees arrived within the given timeframe window, addressed the issue, and were efficient by resolving it within 30 minutes.This is the second time that we have used them for our heating/ cooling systems and will continue to use the moving forward!
Barbara Bornstein
3 months ago
This business came to me. I lost electricity for seconds during the night. I didn't realize until this afternoon that I had neither heat nor air conditioning. The house felt very stuffy. I am a very new homeowner without knowledge. I called Donovan (which I had been intending to do when I got around to it. There's nothing like losing an essential service to get me around to it.). The company was very responsive, because I did not really expect anyone to come out in the late afternoon. I am so pleased with the service I received. My air-conditioning is restored (which is essential for my health), explanations were made, service to check out my doorbell which is not working was set for tomorrow. I feel like I'm in good hands with Donovan. Thank you very much.
Jason Swindlehurst
a week ago
James has helped us in the past and always does such an incredible job! He’s thorough, explains everything so it’s easy to understand, and always does great work. We haven’t seen him in about 5 years, because he did such an excellent job then. Definitely will always continue to use Donovan and have already referred them to others in the past
Technician came over for the annual maintenance. Everything were good. As an improvement/preventive measure. the technician advised to install an additional capacitor (start up kit) and the total cost for this was $389 (after membership discount). I paid and then I found exactly the same part on Amazon was only $84.95. So I was charged for EXTRA $300 for a 5-min installation.I was very disappointed. I trusted Donovan for years and this company treated me like a fool.I called the customer service and now I am waiting for a call back from a supervisor. Will see how it goes.BTW, the technician was great. Very nice and professional. Checked everything thoroughly. Thanks for this.
Marcus Oehler
a month ago
I have been using Donovan for over a year for all of my Electrical, Heating and Air and Plumbing needs. By far they are the best company I have ever dealt with. Their staff is friendly, knowledgeable, prompt, and reasonably priced. You always know you are getting the very best service. Their technicians, dispatch and customer service is the VERY BEST! I recently enclosed my lanai and Donovan came out to access the A/C needs for the enclosure and recommended a cost effective option for the newly enclosed room. It has absolutely changed the temperature needs in the new room as well as the entire downstairs. I have spoken the Donovan praises to anyone who will listen, referring all of my friends and neighbors. Thanks for being the BEST of the BEST! Delanie Doyle
We started using Donovan once they installed a new air conditioning system in our house last year. They are a great company to work with. Chris, the tech who made a few minor plumbing related repairs for us today, was professional, hospitable and very helpful. This company is top notch. We now use them for all our plumbing, electrical and air conditioning needs!
Erika Weaver
4 months ago
Excellent service. I have used Donovan since getting a new AC install years ago. They are always friendly, professional and timely! The appointment reminders and services provided are always organized. I highly recommend the local company!
My A/C was on its last leg. I called them on a Tuesday, a rep came out on Wednesday, and the installation was started and completed on Thursday. The agent was very personable and knowledgeable; there was no pressure or obligation to buy from them. The team for the installation showed up on time and was very professional. Their job was outstanding, and I will use them again. Exceptional Service I give them ten stars if I could.
Eric Graybeal
a month ago
Carlos did a great job fixing our garage disposal and toilet upstairs. Originally he wasn't supposed to make it out until tomorrow, but squeezed us in today. We are very thankful they worked us in And came out today. So glad Donovan added a plumbing and electrical division as we have been clients for years. Highly recommend Donovan for any service they offer as we have used them HVAC, Electrical, and now Plumbing.
Rating - 5 stars Excellent. James was professional, very nice and worked very fast. This is my fist time using your service. And I will definitely use you again and recommend your company to others. I with a home I know repairs will come. I think I found a one stop shop for Air , electric and , pluming. Please tell James thank you ?. Have a good day
Donovan installed two systems for me in one home. One was a replacement unit and the other was a total new install. This occurred in spring 2022. The install was awesome in terms of staff and quality of installation.this year was the annual clean up and inspection....bravo again. Donovan sent Stuart whom I did not know but he was thorough, courteous, clean, and appeared to be effective. Use this companyu!
Peter Elyakim Taussig
4 months ago
Great service. Christian diagnosed the problem right away and did a great job inside and out. I live six months up north and will sleep easier knowing that someone will take care of the a/c in my absence. Donovan was the second company I called. Good thing too the other guys said I needed a new motor. Would have cost a mint. So Donovan got my business. Great to find a technician who knows what he’s doing
Wendy Whitlow
2 weeks ago
Donovan is fast efficient and very easy to work with. We had to replace our entire AC unit and they were great... fair pricing and have a payment plan if you don't want to pay in full.
William Slaughter
2 months ago
The Donovan brothers hire well. Alex Lara did our 6-month maintenance (as preferred customers) and suggested we consider replacing one of our two heat-pump/air-handler units sooner rather than later. He was first-rate, personable and professional. Tyler Dean was the lead installer, assisted by a young man named Logan, and Brinton Long was here for a while too. They were all first-rate, but most of my communication about the installation was with Tyler. Like Alex, he was both personable and professional. These men represent the Donovan brothers well. In the field, they are the faces of the company.
Stephen Wolfe
4 months ago
Donovan's came out several weeks back to inspect our AC closet for some issues we were having throughout the house with humidity. Stephen Keller, on of their consultants, came out and spent time with us going over why we were having issues and recommendations of next steps for resolution. He was on time, thorough, transparent and very knowledgable. We want to say thank you for your time and professionalism. 5 stars.
Cindy Dobelstein
4 months ago
Miguel replaced 3 Faucets and our hot water heater. He was efficient, professional and personable. We are happy with his work. He encountered an unexpected problem in one bathroom but was able to address it and proceed with the work.
Merja Fellin
2 months ago
The service person successfully fixed a blocked kitchen sink drain in less than an hour. Unfortunately the charge to do a simple clog fix on one line was $290. This was the price for a preferred customer with an annual maintenance plan. I needed to have the clog fixed but will need to rethink continuing this preferred customer relationship.
Denise McCully
2 months ago
Eric did quality work! I appreciated how thorough he was. I never had this great of an experience with an air conditioner company before. He was professional, friendly and informative.He didn't rush and I felt he cared about his work.
Carlos Urbina did a great job. We finally have a sink that works the way it should. Thanks!
Kelli Cronin
4 months ago
James was great! He did an awesome job explaining the issue and what he’d done to fix it. He also let me know about the maintenance program that Donovan offers which seems like a great deal for my particular situation with an aging HVAC system. I have much more peace of mind knowing that my current issue is resolved and that I have a business to turn to when something comes up again.
They were great! They recently installed a unit in our garage. Came out quickly, very professional, and fair price. We moved into our house in December. They had recently installed HVAC units for the sellers, so we decided to give them a try. They had also been out to clean the ducts after extensive construction after we bought the house. Highly recommend this company.
Sean McGough
2 months ago
Jesse, the electrician, was on time, courteous, knowledgeable and friendly. He worked quietly and efficiently for the 5 hours it took change out the CB Panel in my house, this was actually faster than promised. The reason for changing the panel was the fact that Cheyenne, another Donovan electrician upgrading outlets, noticed that our old panel, a Challenger, is notorious for catching fire! We were relieved to get rid of it after what we read online.
William Robinson
2 months ago
Re: Installation of 16 SEER 3-ton residential HVAC unit (3/9/23)Stephen Coletta was professional, helpful, and patient in explaining the initial Bid and the installation process to us.The three-man crew headed by John Dockins was courteous, professional and efficient.Any follow-up questions that we had regarding the initial Bid and the Invoice were answered quickly and courteously by the office staff.I rate their service at 5 Stars.Our family has lived at the Beaches since 1950, and we are pleased to recommend Donovan for your cooling and heating needs.Regards,William Robinson
Smile What a Great Day! Be Kind To One Another
3 months ago
Steve Kieler the manager, James the electrician, William the installer were just great. They were so patient in explaining the process and answering questions, kind, friendly, punctual and did excellent work. I highly recommend them for any of these works.
Maggie Griesing
6 days ago
Returned home from a trip and found a wet mess in garage. Called Donovan service and they responded great. HVAC guys determined it was actually a plumbing issue. Shortly after, Will. a plumber specialist came out. He diagnosed the problem, offered a solution and fixed it at a reasonable price This all happened in one day. Love Donovan’s service team!
Paul Honaker
4 months ago
Jesse and James were terrific! They put new lighting in our office in a timely manner, very polite, and professional. Going with Donovan was a great choice. 10/10 would recommend.
I have had the pleasure of Jake coming to service 2 separate Plumbing issues recently. He arrived timely , was courteous and Knowledgeable about my issues and informative about possible solutions. He was a good communicator and I appreciate his expert help.
Called at 8am and they had someone at my door by 10am. Alex was extremely knowledgeable, told me what repair was needed, told me how much it would cost upfront which I appreciated, and fixed the problem. He took care of everything and cleaned up the repair area even though I told him I would do it. Gave me some pointers on how to maintain the system as well. Thank you.
Lisa Buckloh
4 months ago
Excellent and efficient service by my HVAC team. The HVAC installation went well and was stress free. My team of James, Cory, and Brandon provided excellent service. My questions were answered and the install went smoothly. They worked efficiently with a high level of professionalism. I appreciate Travis for the prior routine maintenance and quotes. Thanks to the office staff for excellent communication and help with payment options. I have trusted Donovan for my HVAC service for many years and I highly recommend this business!
Merilyn Merenda
3 months ago
James installed a new Aprilaire dehumidifier for my home. His good manners are beyond compare and his work is outstanding. My house feels very comfortable now on this humid day, and I don't have to run my air conditioner at such a low setting in order to create comfort. Thank you, James! Thank you Donovan!
Heather Jacobs
2 months ago
We had 6 companies give us quotes for work and Donovan was the only one that actually looked at both units and duct work, took measurements, and answered all questions. They were on time, courteous, we received a text message showing who would be in our house for the appointment. They took pictures of their work as they went, and cleaned up any mess (there really wasn't a lot). They protected my tile floors before performing any work and answered all questions, even after hours. I would highly recommend Donovan to anyone. We felt like we were their only priority for the day, and my very picky husband was very impressed with their work, and work ethic. If I could give 10 stars I would.
Preston, Joshua and Xavier and the staff at the office worked very professionally to replace our upstairs and downstairs AC units inside and outside with new ones in one day's time The technicians all the right tools to do the job correctly. And as a technician myself I would say they were very professional,courteous,and clean.
HVAC was well designed, plumbing work had a couple of issues that was quickly resolved, new electrical works great and was professionally done.
The team were professional, on time, polite, explained what they had to do, laid floor coverings, cleaned up properly, explained the system for as long as it took us to understand properly. Great job, great team. Hard to see how they could have done more. Thank you.
robert maier
3 months ago
Irwin Medina is superb! Very professional, on time, and very thorough. He showed me some things about the system I wasn’t aware of that was very helpful. An excellent representative for the company! Thanks.
Bob Maier
Zachery Lopez
5 months ago
This is my first time using Donovan and the experience has been great from the first conversation on the phone, through the assessment, and determining the best path forward for my HVAC system. I would recommend this company anyone.
Samuel Canzano
a week ago
Donovan is still one of the better AC/Heating companies around. I like it when they give me all the PROS and CONS of doing certain maintenance so that I can make decisions on what fits me best. I have been using them since 1995 when I moved to Florida.
The tech, Irwin, was very knowledgeable and explained what he was doing in clear terms that I could understand. When he found an issue with my system, he immediately consulted with me. I appreciate his time and the work he did. He did not rush through to the finish. He left the work area neat and in order. Nice job, Irwin. ?
I have been part of Donovan's yearly AC maintenance program for going on 2 years now and it is a great service! Twice a year the come perform overall maintenance and troubleshooting which in FL is a great thing to do so your not summer sweating over an unknown issue. Recently I have had a couple issues and they are always extremely timely with emergency calls which is especially appreciated as I have tenants in the residence. Thank you guys for all the help!
riffraffwriting
a month ago
The preferred customer program is a good deal. It applies to all their services - HVAC, plumbing, electrical. The HVAC tech Devan was very thorough and efficient, explained and documented everything for the preventative maintenance. The plumbing tech Miguel went above and beyond - when my water heater broke, he spent time on the phone with the prior provider sorting out my warranty options...when that didn't work (not his fault, terrible response and options from the old company) Donovan had a new heater out and Miguel installed it the same afternoon. So, all positive experiences.
Brian Frendahl was outstanding. He really went above and beyond to help us. He inspected all our vent ductwork and identified the issue. We couldn't afford the the option, so he went out of his way to make things right and found us a affordable option. His customer service, workmanship, and dedication to the customer and Donovan is beyond all expectations. Thank you for helping us with the Air Scrubber, my Wife's asthma will be better soon.
HVAC started acting up Wednesday night. Called and actually spoke to an employee, not an answering service. First thing in morning service tech came out and serviced our system. Very professional, quick, courteous. Kept us informed along way. Can’t give them a high enough rating.
I needed an electrical update to handle a microwave. Technician explained the process to me so I understood what he was doing. He completed the work in a timely manner. He cleaned up after himself. This was the first time I have used Donovan's electrical service. It is good to have one company provide multiple services.
Linda Edwards
4 months ago
They arrived timely and installed a new unit. They cleaned the area and you would have never known anyone had done a huge install. They also did not attempt to sell a unit with more “bells and whistles “ and understood exactly what we needed.
I have used them for swimming pool timer box switch out, AC maintenance and for a new electrical panel upgrade and each person has been super friendly and professional. They show up in uniforms. No hidden fees. They text a photo of the tech before they arrive. On time. Very knowledgeable and experts in their fields. Highly recommend!
We had a list of things that needed attention including fixture repairs. Donovan scheduled promptly, let us know when to expect service (with a photo of the person coming), and Jesse Rilea was great. He was courteous, friendly, efficient, helpful, and very proficient. I would recommend this service and Jesse whole heartedly.
Erik J. Nuveen, MD, DMD
3 weeks ago
Alex was awesome! Very knowledgeable and capable. He was able to fix problems that other companies caused. I am only going to use Donovan going forward!
They did a great job with our new install. We have been using Donovan for over 12 years and have always had a positive experience. Highly recommend.
Donovan has been taking care of my parents HVAC systems formany years. When Mr. Donovan started his company he went door to door through Jacksonville Beach talking with residents and asking if he could he assist them in any way with their HVAC needs. This guy was going door to door to help people. To me that spells commitment . I trust these guys. Their techs are professional, courteous and knowable. If you have a question they will answer it in lay persons terms that you can understand. These guys are great !! Bruce M. Floyd Jax Bch.
Donovan replaced our unit that was nearly 20 years old. They pulled out the old system and replaced it with a new unit. They also cleaned our vents and ducts while they were here. James was the lead technician and the whole 4 person team was great. They were all very personable and professional throughout the 7 hour install. I highly recommend Donovan!
Elle Sorresso
2 months ago
Donovan did an incredible job replacing our HVAC and then were incredibly prompt to help when we needed the units moved as part of our reno. Dependable and professional, they’ll be our first call for HVAC needs from now on.
I highly recommend this company for your HVAC needs. I was told by another company who serviced my old air unit that it was time to purchase a new HVAC unit. Called 3 people for quotes. Donavan representative was actually earlier to appointment and Brandon was very knowledgeable, offered a decent price on a Carrier unit, helped me to moved the unit to side of the house since back porch would be more peaceful. My other neighbors who used them also gave me stellar feedback. Crew of three came, they were very professional and did a quality job and respectful. Since I recently renovated our bathroom, I used their 0% 18 months option to give myself a breathing space. I am so glad that I have chosen Donovan. They will continue to provide maintenance for a year and that’s part of the service. Unit has ten year warranty and five year labor warranty. Thank you.I wanted to add that the other two company did not work because one gave 5K more than Donovan’s quote for the same system and sales person was arrogant and pushy and the other one did not offer Carrier. Donovan is simply a great company.
Sue Terbrueggen
3 months ago
I had complex electrical work done. Cheyenne did the estimate and Parker did the work. They each took time to understand my needs/wishes. Both were excellent - very happy!
Samuel was great! After an initial quote from another local company, I called Donovan for a second opinion. Samuel took the time to go more in depth on the problem and fixed the issue on the spot. The first company told us we needed to replace the entire unit (quote of $15,000). Donovan saved us thousands and thousands of dollars. Will definitely be using Donovans from now on.
Needed A/C repaired. Called One Hour A/C , my current A/C company & soonest appointments was 6 days out. Called Donovan & they came out the next day & repaired. Ruslan Halamaha Samuel Grimes were AMAZING , friendly, & professional. Will only use Donovan going forward.
Alex Donovans representative was great. He performed maintenance service repaired any issues he found explained everything in detail why something needed to be replace the cost. Educated us on the system and warranties.
They did a great job years ago replacing my vents in teh attic. That made a tremendous difference in heating and cooling the home evenly. They also replaced my units about 10 years ago and keep them going strong with regular maintenance.
My AC stopped working on Sunday night at 10 PM. I asked for service via the website right then, and recieved a call back in five minutes. I had a confirmation in my mail box when I woke up Monday morning and two techs were here at 8AM. I needed a new fan motor, which arrived the same day and was installed by 3PM. This level of customer service is far beyond my expectations. I recommend Donovan whole heartedly.
William Leonard
a month ago
Once again Donovan has performed excellently for us. Their tech. immediately sized up what was needed to be done and set about making the repairs. Not only did he make the repairs, but he created a means by which the break is not likely to happen again. You can't ask for more than that.
Great company! I love their reminders and photos of the technician coming. The technician was professional, knowledgeable, and took the time to explain everything that was done.
On 1-11 we meet Stephen, and he was very professional and explained everything to us about the HVAC unit we wanted to extend or move. He did give us the information about the maintenance plan also.Later that day we meet Gavin, and he explained everything to us and we plan on having him come back today 1-12Today Gavin came back with ParkerAll the young men were very professional, they were very well spoken and polite. They explained that we didn't have all the parts need to complete the lighting up put, and they located the missing part and explained that they would be back tomorrow at 8am to complete the job. They cleaned up and they located the needed part for us to purchase . They made sure that I understood everything. You have very capable and personable employees. I also spoke with Regina and she was very professional and we will tell our neighbors about the excellent service we received from Donovan . I really could not believe that they were also so timely.
Travis was very polite, showed up on time. explained I didnt need vent cleaning, vents were dusty but not the duct work. first time using Donovan and I will use them again! very professional, courteous guy. appreciate that in a tech nowadays! no lie.
Patrick Andrews
2 months ago
Jesse was professional and knowledgeable with every aspect of the job, which involves removal of old fans and installation of new ones, two chandeliers, several light switches and a kitchen light. He was self motivated and very polite.
Ruslan was my tech.He was very good, all of the techs from Donovan have been exemplary.Problem diagnosed and solved.Yes I will continue to use them and would recommend Donovan Heat & A/C.Steve R
Sam is the best, professional and very pleasant to talk to. He remembered me from over a year ago. He has great customer service skills.
I had some questions about a heating/cooling system in a new build (which they do not deal with) and Steve Keller called me back and really took time to give me his professional opinion and advice! What he said really resinated with me and made sense. Definitely a very professional explanation and greatly appreciated!
Eric has been our technician for several years now. Very professional, informative, always a pleasure having him service our a/c units. Thank you Donovan and Eric
Samuel did an excellent job! He installed the Nest thermostat and also found an issue with my a/c unit and fixed it. Thank you!
I am very impressed with Donovan. Carlos was a great person who did an excellent job installing a new hot water heater. I would recommend Donovan to everyone.
Eric Jaggers
5 months ago
My AC stopped heating on a very cold day. I called Donovan and they were there the next morning! Steve Colette was very professional and honest about my system being over 16 years old and a new system was better than pouring money into the old one. The Donovan team was back at my house early the next day and installed the new system by midday. Friendly and professional team.
Wonderful experience. The two men did a great job installing my pendant light. They vacuumed all their mess from installing a new light switch and power box for my light . Very patience with the project . Great communication during installing the project .
From the receptionist to the techs to the office management, everyone I've dealt with is knowledgeable, professional, friendly, and prompt. Rather than upsell me, they advise me about future probabilities. The prices are right. Just excellent all around.Update 3/18/2022: Stephen provided semi-annual maintenance. Good service, good advice, really nice guy.Update 1/4/2023: James and Jonathan were here all day changing out my old system for a new one. They were first class to me, my property, and each other. Everything looks great.
First provider to not cancel at the last minute and actually showed up on time. Courteous and friendly, knowledgeable and listened to what our concerns were with our system. Alex did a great job!
Team showed earlier than originally scheduled (called first), they quickly replaced 2 outlets and provided estimates for additional work. Will definitely be scheduling this work in the future.
Parker was a true professional throughout ensuring my total satisfaction. Would highly recommend him as well as Donovan for all home repairs. Thanks Parker!!!
Barbara Genther
a month ago
Hobart, serviceman for Donovan, gave us an honest assessment of our ducts and vents, took care of the cleaning that needed to be done, gave us some info and tips, and we ultimately asked him to install air purifiers. . .signed on for a contract with the company. Hobart is a great representative of the good work done by this company!Update: March 2023 Needed one of 2 heat pumps to be replaced. . .Preston, Jamari and Brady did a super job, and smiled the whole time they were working! Brandon was a great salesman, the gals in the office were so helpful and professional, Michael T. is a super tech who discovered the need to replace. . .what a terrific company and all the employees love to work for Donovan!
Walter Vaughn
4 months ago
Extremely satisfied with this company. Travis resolved our issue, 3 weeks ago, and we couldn't be happier. He came to assess the issue and was transparent on what needed to be done without trying to add additional equipment just to increase profit. Thank you guys.
William Wildey
4 weeks ago
Every aspect of the process of replacing our old AC system was very professional - from the initial quote through the follow-up after the completion. We would definitely recommend Donovan Air, Electric & Plumbing!
Service was provided to a rental house. Received call from tenant Sunday evening re: ac not working. New unit was installed and completed Tues. Fast service, knowledgble, and professionally done. Will do repeat business with them as needed.
Mark Pariani
4 months ago
Donovan was great on my A/C Install! They were on time and completed the work in a timely and clean manner. Will continue to use them in the future.
Dan Kendrick came to my home to check out our heating and air system. He was very professional and very nice. He is definitely an asset for your company. Thank you!
Tiffany French
3 months ago
I've had Travis and Eric come out to do maintenance. Absolute professional work and attitude. Both were extremely nice and helpful with everything. I couldn't recommend them more. I also love that they text you a picture of them as well when they are on their way so you know who exactly is coming to your door. Just kind of feels like a nice extra level of security for letting people in your house lol.
Devon Marley conducted the preventative maintenance. He did an Excellent job! He is polite and very professional. Highly recommend him for your next job!
Cecelia Harris
4 months ago
this is the second time Brad has been here for HVAC maintenance/repair. He is on time, professional, quick, and very friendly. Does a great job. Just signed up for yearly preventative package again!
I was very satisfied with Mr. Turners promptness and he knew what he was doing. Would like to request him on my next scheduled appointment.
Chris Stanton
a month ago
I priced shopped around Jacksonville for a new AC install. Donavan had the best price and was the friendliest. They had my new AC installed the next day. Highly recommend!
Ross Carletta
3 weeks ago
Chris was professional and did a very good job. He was on time for the return visit and promptly fixed my issue.
Larry Gordon
3 months ago
Donovan completely replaced the HVAC system in my 74 year old house. They demolished the old system and replaced everything, including all ductwork and redesigned the system, adding return air features, using state-of-the-art equipment. The project was performed by quality people, quality workmanship, with quality equipment. Ample resources were employed (4 trucks and skilled technicians) to complete the entire job in two days. Everyone working on the project was courteous, respectful of the property, and highly skilled. It was a pleasure working with everyone, and the jobsite was left in clean condition. Great job! Thanks.Two days later, I requested help with a clogged kitchen sink. Eilaine made special effort to fit us into the schedule for service. Eric worked hard to fix the problem and left the worksite spotlessly clean. Thanks again.
Debra Johnston
3 months ago
Brian was GREAT!! He was Super nice and friendly. He explained everything so you can understand what’s going on and what they will be doing. Donovan has great customer service and everyone I have dealt with has been very kind and helpful. Thank you, Donovan!!
Hit an electrical wire and Roger came out to the house and and made the necessary repairs. Very friendly, professional, helpful and worked in a timely manor. We will definitely be calling Donovan AEP again if needed and definitely asking for Roger.
Lanier Mitchell
2 months ago
Jay was very helpful in getting everything checked out for us! Came out within 2 hours of the call. Definitely using Donovan again.
Justin Bookman
4 months ago
If I could, I’d give these guys 10/10 ⭐️.My technician, Parker M., came out to investigate an unknown issue causing my HVAC system to inefficiently supply air to 3 separate bedrooms. Parker was professional, genuine, and quite clearly experienced. He found about a half dozen issues in the attic duct work that were causing the problem. Couldn’t me happier with the service, front to back. Thank you!
Cheyenne was professional,courteous, knowledgeable and clean worker. No complaints from me regarding Donovan services. Top notch.
Robert McNulty
4 months ago
During routine PCA maintenance, Samuel V. (Technician) discovered a potentially fatal problem with my Trane Model TAM7. Using an infared camera he noted an unusually high temperature coming from the Hard Start Assy. He r&r'd the kit, remaining until 7:00 pm when the job was completed. In addition, he discovered a few unrelated problems that he repaired on the spot. Once again, Donovan Air dispatched a qualified, very knowledgeable, and courteous professional to maintain the health of my A/C unit.
Nancy Ragonese
10 months ago
William and Dillon, Brendan (and crew) were very professional, friendly and helpful. The were very accommodating and respectful of my work from home environment. They do very good, quality work and finished in a very reasonable amount of time. They did have to return to put in a piece, but that was scheduled right away and the installation went very quickly.Donovan took care of my old unit under a maintenance contract helping it last for years. I am expecting the new one to do so as well.
Robert Taylor
4 months ago
Chris was fantastic, quick and knowledgeable. He was able to quickly repair an issue that one of your competitors failed to do. Very pleased.
Replaced my 18 year old AC . Next day install. They were on time. Professional install . Thanks to Tyler and Logan, great job.
Patricia Little
a year ago
We called Donovan’s this morning and the technician, Austin Adams, was at our home by 2pm! We had an electric panel issue so Austin had to get some parts and materials but came back around 4:30 to complete the job! It was so nice having it all done on the same day! We will definitely use Donovan’s again and will recommend them to all of our friends and family. Austin was professional, knowledgeable, prompt, friendly, and courteous. When I called this morning, the phone rep was also very friendly and helpful! Thanks again!
Thomas Argyris
a month ago
One of the best HVAC technicians I have ever dealt with. He corrected the poor workmanship of previous technitions from other companies.
Subrata Chattopadhyay
3 weeks ago
He came in with two other technicians and replaced an old Lennox HVAC system with a new Carrier HVAC system. They all were organized, neat and on time. Their professionalism was remarkable.
Eileen Maguire
2 months ago
Samuel Vegkley was very thorough, and professional. He had a great attitude, and explained everything to us. He is a credit to the Company. Thank you.
Eric Feibelman
10 months ago
Donovan has always been incredibly responsive and professional with us. We had a routine maintenance for our old downstairs HVAC system and new upstairs unit (which we got through them and has been working great). Ryan was incredibly thorough and found a dangerous electrical issue we previously weren't aware of in our old downstairs unit. We were able to get an electrician out that same day in the evening which was great. Austin was very professional and was able to fix the issue in the same day, working late into the evening which was very appreciated. The staff there is top notch and we highly recommend anyone in the area be using Donovan for any and all related needs.
Bill Schepens
7 months ago
Alex and his team (Donovan and Derrick) along with Dillion did an outstanding job replacing my Heat Pump. They arrived on time, removed the old unit, installed the new once, checked it out, and cleaned up. Done by 3:30 pm. Could not have asked for a better team. A fair price and NO switch and bait. We’ve used them for years as our annual maintenance providers and will continue to do so. Thanks for a job well done!
Danielle Fisher
7 months ago
Cheyenne and Parker were great! They put an outlet in above my fireplace by crawling through my very tight attic space! They also removed a light fixture and capped it off for me. They finished both projects very quickly, and were very tidy, sweeping up before they left and asking if there were any boxes they could take away with them. I always enjoy having Donovan come do work. Whether it's AC, electrical or plumbing, they're professional, friendly, and very helpful. Additionally, the quote for the work was exactly what the charged in the end, and it was far less than other electricians out there.
Lisa Alvarez
11 months ago
I have been a Donovan Heat, Air & Electric customer since 2018 and would highly recommend Donovan for your A/C needs. They have a maintenance plan that is affordable and includes a bi-annual inspection and maintenance agreement customers receive discounts on service products and repairs.Their customer service and technicians are outstanding, Terry is one of my Technicians and I truly get the impression that he as well as the company care about their customers.I’ve had a few issues with my A/C and all were resolved in a timely and professional manner. If you are looking for an A/C company with integrity and value for your dollar, I would highly recommend you give Donovan a shot.
Always a great experience with Donovan. On time, knowledgeable, courteous, professional. They don't try to up-sell or replace/repair things that are working well. Very good explanations regarding what they do for servicing each time. Definitely recommend and will definitely continue to use them.
Excellent experience. The installation team did a great job, and were very courteous, and informative.
Mark Humphries
a month ago
The technician, Jamison, is knowledgeable, courteous and friendly. I highly recommend Donovan. I have been using them for over 15 years with no issues.
I always recommend Donovan to anyone needing A/C services. The staff is always responsive, professional and helpful. Stephen did a great job today (and in the past) of explaining everything and was very efficient. Great company!
We were pleased with Travis’ knowledge and communication as he performed maintenance and kept us informed of what he was doing and what he was finding.
Stephen Porges
a month ago
We have been customers since 2018. Recently two of our three systems had major problems and needed to be replaced. Donovan quickly responded, negotiated a competitive price, and replaced both systems the next day. We greatly appreciated the efficiency and professionalism of the crews they sent and are pleased to have our HVAC systems maintained by Donovan.,
Requested this company business for the first time. Was impressed with the quality of their service. Had my air ducks cleaned. Personnel was all professional and helpful in maintaining our system working. Look forward in calling them for any repairs or maintenance at home in the future.
While we have used Donovan for several decades, we certainly appreciated their response and professional expertise when our AC began to fail the other day. A very professional man came out on the same day, evaluated the equipment, ordered and scheduled a full installation within a few days. The crew that came out was extremely professional, managed the installation with confidence and offered us a full review of their work. Excellent Service, highly recommend!
Gene Thomaier
5 months ago
Alex Cooper came on 12/19/22 to perform seasonal maintenance on my 2 A/C units. He was on-time and totally professional. I highly recommend Donovan Heat & Air.
We have a great deal of confidence in Donovan. They employ thoughtful professionals and Sam fit the bill. He was on time and courteous, was here for a routine check up, and found a few issues. He repaired them immediately at a very fair price. Very professional and knowledgeable.Peace of mind is priceless
Dennis morrison
6 months ago
My experience was excellent. Chris was very professional and courtesy. I would highly recommend Donovan Heat, Air & Electric. He did a superb job repairing leak in Kitchen sink, and installed to faucet.
WOW! Amazing service. Arrived within 2 hours of my call. Terry was polite, professional, efficient and friendly. Got my A/C up and running in less than an hour. Donovan's is the BEST.
Justine McMullen
5 months ago
The lady on the phone is super nice and friendly. I have a favorite tech they always make sure he gets sent out whenever possible. And the membership is such a great deal. Highly recommend.
Sarah Cantor
7 months ago
I have used Donovan for years and years. They installed my first Ac in my very first house, my second house and replaced duct work and 6-ish years ago in my current house and replaced old duct work too. They maintain both units inside and out every 6 months and send me reminders which is extremely helpful. Today my, they made a repair, and everything is working fine again. They are professional, on time and always friendly.
Stephen King
6 months ago
We had them out last year to do the fan installation and electrical work for a new Lanai. They did a great job. When I got the email they now did plumbing, I immediately called and had them out to replace a gas water heater, and several other item.'Like before, they were on time, and the work is definitely quality workmanship and materials.I would highly recommend them for electrical and plumbing.
gloria fabian
2 months ago
Rodney is a good, pleasant technician. Customer focused, polite, knowledgeable....represents the Donovan brand well!
Have used Donovan Heat & Air for more than 10 years. Service is always outstanding. Technicians are knowledgable and professional. Donovan is a trusted service provided and definitely one the best in the Jacksonville area.
Brandon Zaharie and his field team were great to work with! I wish I had everyone's name who labored long and hard days at our home, tearing out 40+ year old fiberglass ducting and cramped attic space to install a new system for our home. It wasn't just in the performance of their craft - it was the attitude, friendliness and ability to helpfully explain functions of todays' air-conditioning systems to us that made the transition from old to new that much more enjoyable. We will most definitely endorse Donovan Air-Condition to anyone looking for help!
Shameful billing experience. I was advised of dispatch service and price. However, I was Invoiced an additional $207 in order to cut ONE low-voltage wire and attach a wire nut - which took 15 minutes. Service tech did NOT advise of additional charge, and supervisor Tim refused to adjust excessive charge. I have disputed the credit card charge, and suggest anyone considering Donavan NOT to use this company. They are a complete rip-off. Call another HAVAC company, don't do business with Donavan.
Katie Vrabel
4 months ago
All of my experiences with Donovan Air have been wonderful. They're polite, knowledgable and trustworthy. My most recent experience with Ruslan was great.
Tyler the Technician was thorough and very knowledgeable. He was very informative and made sure to show me the before and after condition of all components that were thoroughly deep cleaned of my Trane minisplit units.
My mini split stopped and showed a code the evening before Thanksgiving. Great. I spent the evening and the next day trying to get an understanding of the code and researching the best HVAC companies in my area. I didn't really resolve anything. The next day, I spoke with my neighbor and they recommended Donovans to me. I called them about 2:00 and Dustin arrived about 4:00. I spoke with him about my research and watched him do his. He's a pro. He diagnosed the problem in about 15 minutes and explained everything to me clearly and thoroughly. He also explained a lot about ductless systems and services that I could get from Donovans along with the repair. It's going to cost a few bucks but I'm satisfied that it will be back operating and functioning better with this service. If all of their technicians are as professional as Dustin, you can't go wrong.
Parker was very professional and extremely helpful to install the floodlight above the garage door. His approach to detail is very commendable, he followed the instructions very well, in order to make this installation smooth with asuccessful outcome.Thanks,Reza Shafii
Janet Hartley
3 months ago
This company goes above and beyond! I have used them for heating , cooling , electrical and landscape lighting and I have never been disappointed! They are prompt, professional and personal. They are also very clean and well groomed. They are very courteous and will take off their shoes or wear booties if asked . I have used their services about 15 years and will continue to use their services.! Their people cannot be surpassed. Very respectful of your home!
Amanda and Eric Rabbitt
5 months ago
Cheyenne was so nice to work with- professional, informative, and knowledgeable about her trade. She solved our electrical issues, explained her processes, and pricing was more than fair. Would recommend her to anyone.
Donovan provided an additional duct run from the unit to my daughter's nursery. They were extremely professional, clean, on-time and worked quick. They provided photos and documentation of all work done. James Carter was my technician and I would STRONGLY recommend him. Outstanding work and very appreciative.
Vijay Panneerselvam
a month ago
I was charged 260$ for a tripped breaker. 110$ dispatch fee which was fair. But they also charged me 150$ for turning on the tripped breaker. I will never do business with Donovan Air again.
Excellent service. Hobart was very detailed, professional, personable and knowledgeable. After his inspection of the HVAC system, vents and ducts he recommended options that we expect will better fit our needs. The only concern was he needs better clean up equipment. I had to vacume again after he left. I saw the vacume, recommend you upgrade the equipment so he can do a stellar job of clean up much like everything else he did! :)
Douglas Pullen
5 days ago
Great job replacing 6-month filters and preforming preventative maintenance to four HVAC systems today.
Nicole Saint Paul
10 months ago
Donovan Heat, Air & Electric is a great company to work with. They were one of the few that actually sent a technician out to view our needs and give us a quote. They gave us a quote in a couple of hours, which made it very easy for us to make a quick decision. So we were off to a great start from the beginning! The entire process was smooth. From getting a quote within a couple of hours of a technician coming out, to getting reminders and even a photo of who to expect, to scheduling an appointment range that worked for us, and then getting the job done both professionally and quickly. We will definitely be using this company again and we highly recommend them. Austin Adams is a very kind, friendly, and professional technician and he definitely helped Donovan Heat, Air and Electric to stand apart from many other companies. Thank you all!-Team from Techspert Services
Installer's we're very professional, arrived on time went over what they were going to do prior to the job. Inspected there work took photos of the job for my review, and clean up after completing the jod. Overall very impressed.
JB, our technician today, did an excellent job. He was very personable and kept me informed of what he was doing and the results. John should be given a salary increase immediately!
Excellent work but replacement filter cost more that twice as much as from previous supplier. Why?
Robert Gamble
6 months ago
Called at 430 on the Friday after Thanksgiving and they had a Tech onsite in 45 minutes.Stephen was kind and very accomodating. He was happy to talk about the problem and the fix. He knew exactly what he was doing and fixed the problem in 15 minutes, including troubleshooting. AC was up and running in about 1 hour of the call, which was amazing. Whole experience was first class!
Brittany Manno
11 months ago
Donovan Electric was impeccable today! They found a way to fit me into avoiding a crisis that was only an emergency on my part. They took care of me quickly and with care. The techs were on time, professional, and efficient on giving me a price and installation. Same day service is unheard of anymore. They will continue to me my got to for any of our electrical needs.
Richard Barton
5 months ago
Ed and his crew did a great job replacing our HVAC system in a new and difficult location in our attic. Entire crew was professional and courteous. Thanks again Ed.
The Donovan team that did my HVAC installation were a great example of the experience you would expect from a highly recommended company. Nicholas, David , Mallory and Joshua were professional, careful of my home and surrounding installation areas, courteous and patience when asked questions. They all worked as a team and the service they provided is one that I will recommend!
Gail Bourgeois
6 months ago
James Alford always arrives on time and is very courteous. He is informative with explaining potential problems to be aware of and offers cost saving solutions. He has been our maintenance tech for several years and it's been a pleasure having him work on our HVAC system. I would highly recommend James and Donovan Heat & Air.
HVAC duct inspection. Scheduled replacement/service for TOMORROW! Quick, reasonably priced, and professional.
I've used Donovan's heating and air for over 20 years and now that they offer electrical I thought will let me give that a try oh my God what a wonderful experience these 2 young men did such an excellent job they're so knowledgeable So professional very tidy so friendly They Did an amazing job installing my outdoor outlet and I'm very picky believe you me, but it is perfect!! I was so impressed since it seems to be very rare to get quality work or people who care these days:( I hope these 2 young men stay on at Donovans so I can use them in the future!! It was Gavin and Parker. So thank you both, very much for the excellent work you did. You have renewed my faith in customer service! I wish you both much success! God-bless you both!!
Diana Exizian
7 months ago
Brtton is the best A/C service man we have ever had. He did rerouting of a/c for easier a cess indoors plus . This time he brought a helper. I have had horrible service until we started using Donovan’s . We are next considering using their electrical service. Hands down they have the best repairmen and customer service.
Sherry Saucerman
2 months ago
Eric did a great job explaining system status and performing semi-annual maintenance. Love Donovan! Always a great experience.
Mike Phillips
a month ago
Zach, Scott and all the guys did a fantastic job installing our new system. The quality of the install was top notch!
Scott Moreland
3 months ago
Had to have my HVAC system replaced. They came out, discussed the issues and options. Had the complete system replaced 3 days later. Great service and very personable.
Anonymous Anonymous
6 months ago
5 Stars for my technician, Stephen and Donovan for employing such qualified people! Stephen assessed the situation quickly and took the necessary steps to repair my 2 year old dehumidifier which had stopped working and begun to leak. He was prompt, professional and an excellent diagnositician! I will definitely be calling upon him for all my HVAC needs!!!
Edward Stevens
5 months ago
Roger was pleasant but could not restore power to either dock nor driveway yet I was charged $450 essentially for change out of one outlet.
Dustin was very knowledgeable and professional. He was on time and explained everything very clearly to me. He offered me an annual service plan that made a lot of sense for me. He changed out my thermostat and got the AC working again. I am very happy with Dustin and with Donovan heating and air.
Julia Cumberland
a month ago
My Husband and I got a new air condition installed. We were approved on Wednesday. They did it the next day on Thursday! Thanks ?,
The Cumberland's
Jackie Gloger
4 months ago
Fantastic service. Prompt, reasonably price, professional. Highly recommend them. Previously they replaced our air & heat system.
Replaced 20 year old system. Said they would start at 8 am and they did. Great clean and neat installation. Cleaned their work area. Everything nice and tidy.
They said they would be there between 8:30 and 9. He came at 8:45. Got the problem fixed and cleaned the air conditioner , change the filter and was he was very nice man explaining everything to me. Great service as always.Updated 4-26-23. These guys rock! There is no company out there, in any business, that provides better service. I just had my entire system replaced. Even though it was quite pricey, it HAD to be done. I trusted Donovan to do it and they came through, as they always do.
Michael McGlamry
3 months ago
Jerry Weir was very pleasant. Early/ontime arrival and very cordial. We would prefer to have him as our regualr tech.
Melanie Gale
9 months ago
We had four other local AC companies out to our home when our AC unit kept freezing up. Three of the companies just suggested a new unit since ours is 9 years old. The other company couldn't diagnose the problem at all and wanted to charge $500 just to perform a leak search. Terry with Donovan Heat and Air came out to our home and he was able to diagnose the issue that day. Turns out our system just needed a new part. Donovan ordered and installed the part within 3 days and we had a cool home again! Thank you Donovan for a job WELL done!!
Mom and I went to Donovan Heat & Air for a 2-day installation of duct work. The Duct needed to be replaced, upgraded, and the old duct didn't cover as much ground as the new one did. Their installation team performed to expectation and beyond if needed. One such example is how much employees to send over for the work. We were expecting 4 guys to come and didn't expect 5 to come instead for day 1. For Day 2, we were expecting 2 guys to come and 4 came instead. This is called operating at peak efficient at the time of opportunity. Another great thing I can say about Donovan's employees is their capability to work while having less holidays off than in other areas. I was able to save in my time in the bank on having President's Day off for free and only called out from work on the other day. Grateful Donovan works on normal holiday schedule on President's Day.Special thanks to the team leaders Zach and James and their backups of Nathan, Jonathan, and Brady and also their parts runners Preston and Steve for delivering parts at the time of need. They're the second company that I know that have parts runners to delivery parts while using their own vehicles. I know of a 3rd company that does this, but uses Uber instead.
Joel Simmons
4 months ago
Terry Walker was very helpful, courteous and on-time. He took the time to answer all of our questions and explained everything in detail. Highly recommended.
The installer was very professional and helpful. And the new water heater was installed within 2 days of ordering it.
Technocrat Crypto
8 months ago
Quick and clean service. Diagnosed problem gave options, and was on time to replace air conditioner. Air conditioner had failed and they let us use window units while we waited 3 days for install of new unit. Very knowledgeable and professional in the AC business. 6 out of 5 stars, went over and above service.
Jackie Hanyecz
7 months ago
Donovan Heat & AC provides great service. We are on the Preferred Maintenance contract. Alan was fantastic, very detailed in describing all of the work he completed and the status of each unit for all 3 of our units during a preventative maintenance. I hope we receive him as a technician again.
We’ve used Donovan for years. Very responsive and quick. Incredible professionalism and quality work.
Exceptional customer service! The Donovan team was very respectful, showed up on time, and were prepared with everything needed for the job. They kept their work area clean and took extra precautions to ensure the interior of my home was protected from the dirt and debris that's expected when doing a job of this scope. They made sure everything was working as expected before leaving and went through all the questions I had. Highly recommend - they have a customer for life from me!
Wow! I am so glad I called Donovan! Our blower blew out and I called the lady on the phone was super nice, professional, and was so sympathetic! I received a text instantly about when the technician would be here it was so awesome! They are so organized I love it! The tech came right out he was so nice and professional! They fixed it right away! We were both so impressed by how professional this company is and we feel so blessed that we found them! Highly recommend using Donavan!
These guys are the best in town. They are responsive and don’t overcharge for services. I called at 8:45 and they showed up at 9:45…..that’s hard to beat.
Betsy Wolfe
11 months ago
Staff are well mannered, respective and polite. Jamison provided a detailed, easily understood description of the problem, alternatives and costs. He was clearly knowledgeable and spoke to us like we were family. He explained the next steps and ensured he had answered all our questions before he left. Brian and Damon were were prompt, arriving at the promised time. After the installation they instructed us on how the system worked and cleaned up everything. Donovan updated us via text and included a picture of the technicians who would arrive. Truely pleasant experience with Donovan and their exceptional staff!
I’ve never had a bad experience with Donovan’s A/C guys. They’re “top shelf”! My power bill is often under $100 a month because they designed an excellent system with plenty of returns that I didn’t realize I needed because of that the system doesn’t work as hard as it might have and it will last longer and trust me I need it to last longer as I purchased a pricey system.Glad I went with Donovan they were the cheapest but you see their vehicles EVERYWHERE. I rarely don’t come across someone complaining about them I think they’re vehicles are out there installing new systems and doing the biannual maintenance because they are trustworthy company!
Ken Chatham
11 months ago
On a very busy day with high heat, Ryan showed up much earlier than I had hoped for. He quickly repaired my A/C system and showed great professionalism. he was also friendly and very helpful when he assisted me with setting up alerts on my Honeywell thermostat system. I was very satisfied with every aspect of this repair call.
Jeanne Kimball
a year ago
The whole experience was 5 star. Super easy and efficient online appointment scheduling. Was impressed to get text notice of Michael's projected arrival, along with a photo of him. Michael was knowledgeable and efficient and clearly explained the status of our system, fixed the problem (needed Freon) and offered information about what might occur in the future. We purchased the annual maintenance contract as it was a good deal and provides some ongoing maintenance. Thanks for a great service call!
Jesse Neuhouser
8 months ago
Terry was extremely professional and knowledgeable. He walked us through our various options and helped us choose what made sense for us. I would highly recommend Donavan, after all, they are fixing a competitors messy install that was done just two years ago. They will be our go-to as we start a new life in sunny FL!
peter maselli
a month ago
Donovan always is responsive and provides good service.
Brinton is an outstanding problem solver.
Melissa tinelli
2 months ago
This is at least the 4 th time we have used Donavan & each time the work has been done on time, professionally, & right. We will continue to use Donavan in the future.
Ryan is the best technician very professional we love Donovan Heating and Air!
BLAKE COOPER
10 months ago
The technician that came out was awesome. He was super professional and straightforward. He explained everything up front and in a way someone with no hvac experience can understand. Also not to mention he showed up a whole day sooner than expected. I had 2 other companies come out and they just wanted to sell me a new unit. But they fixed it in not time. 10/10 will call them with any and all air conditioning needs in the future! Also my dogs are much happier now! Thanks a ton!
I work with vacation rentals and Donovan's is our first choice every time for all service needs, from AC, to electrical to plumbing, they do it all and exceed expectations at everything!
We have had Donovan HVAC maintain our systems for a total of 28 years. Service is always prompt and courteous. We learned a lot about our System from Irwin Medina today and are grateful for the information about our system based upo his evaluation.
I have used Donavan Heating and Air for many years. Devon came out for a 6 months maintenance on my heat and air conditioner unit. He was on time, professional, friendly and very courteous and went above and beyond to make sure everything was perfect. . I would highly recommend this company for all your heating and air conditioning needs. They have kept my units in good working order for many years.
Rusan, was fantastic! Very professional and thorough, kept us informed throughout the inspection and maintenance. As a person who works in the customer service business, the communication from Donovan is what all companies should strive for. They say what they do and do what they say...I highly recommend this company for all your Heat, Air and Electric needs.
Janey Dillard
2 months ago
Dennis was very thorough in his maintenance in’spection. When he was done, he sat down and explained everything to me.. very professional
Natalie Palmer
3 months ago
Cheyenne was by far the best electrician we have ever used and we are on our 4 house being remodeled or built so we've seen quite a few.She was super knowledgeable, gave us options, preformed the work in a timely manner (and cleaned up after!).I definitely recommend her and Donovan for any electric, plumbing or hvac jobs!
Excellent technician! Christian was diligent and helpful with information about my system and the status of the unit. Thanks
Very professional and considerate. Completed the work on time and with minimal disruption. Kept us informed throughout the job.
Viridian Thomas
9 months ago
Sir Speedy Jax used Donovan when our AC units went out in our commercial business building. The gentleman who helped us was on time, personable, professional and very helpful when explaining what was going on and what he did to fix the issues. The AC was back up and running in no time. Highly recommend their services!
MAM MCFADDEN
6 months ago
DONOVANS A/C NOW PROVIDE DEDICATED PLUMBING & ELECTRICAL SERVICES.I have used the service for A/C previously and was very satisfied with their professionalism , knowledge and hard working technicians! I recently used the plumbing services to have a new hot water tank installed as well as a new softener installed . The plumber was very knowledgeable, on time, hard worker, professional, very pleasant to talk with, answered all my questions .I WOULD HIGHLY RECOMMEND DONOVANS TO SERVICE ALL YOUR HONE NEEDS.
Leonard McCook
11 months ago
I am extremely impressed by Donovan's Heat, A/C and Electric. Brandon was our initial contact with their team. He worked to assure that our a/c replacement met our needs and was helpful by explaining all our alternatives. Brian and John led our install team. They arrived on schedule and worked diligently to stay on schedule to minimize our homes down time. Something that was impressive is that they recognized a need for additional support in the install and more team members were called in to insure the job was completed on schedule. The entire experience was excellent and I would highly recommend using Donovan's for you heating, A/C and electrical needs.
david falcone
2 months ago
We used them for our pool heater. The service, communication and explanations were all top notch!
Lisa Ransom
11 months ago
Donovan always has technicians that are highly trained, polite and efficient. My tech, Ruslan Halamaha, arrived promptly and was very professional and efficient. He was also very pleasant and he answered all my questions. He took photos of everything that he found wrong or needing maintenance. Since Donovan installed the unit (in 2009) I fully trust their knowledge of the system. Their prices are fair and the service/maintenance package saves me money and time.I highly recommend Donovan.
Sharyn Collinson
3 months ago
Donovan has become our go-to company. Their staff is outstanding. They are professional but also it is apparent the staff like each other. It is nice to have happy people in your home. It makes a difference.
Our technician, Alex, familiarized himself with our entire system and then worked diligently to get it up and running. He continued to check with me throughout the day to be sure it was running and returned to tweak the repair when the problem wasn’t solved after the first visit. I just moved to Jacksonville and I am sold on Donovan as a company because of Alex’s representation. I have purchased their protection plan and am relieved to have found them so soon after moving here.
We got an estimate from this company because their reviews were very high. I wasn't impressed with the estimators knowledge of my project and the estimate came in at almost 4x the amount I just paid to get it done by another company who I saw doing work on a new build in my neighborhood. I would recommend a supervisor look at what went wrong with this estimate as I got third estimate as well which was half of Donovan's. Feels like gouging. Giving 3 stars instead of one because the timeliness of the estimate and their receptionist was good, don't want to effect their reviews too much with a one star , so 3 is neutral. But I hope someone pays attention because it seems by reviews to not be the norm for them.
General maintenance performed on 2 systems ... Jerry was extremely knowledgeable, professional and customer-focused. We would be happy to have him do all of our future maintenance and repair! All of your techs are great though, so great job on having such a capable team that truly does great work!
Renee Haire
10 months ago
I have been using Donovan's for 3 years and every technician that has come into my home has been timely, polite, clean and knowledgeable. The administrative team is quick to respond to messages and return phone calls. I am very happy with their services and recommended them 100%
Cindy Clough
6 months ago
AC replacement-removed old unit and installed new unit with wind tolerance upgrade. Spent time after installation to explain system and care of new unit. Also informed us of air duct system though the home in need of replacement at some point, but in the meantime do not have the duct work cleaned as will cause more damage then help. No pressure to replace at this time and good to know. Service was excellent.
Jesse was very courteous and professional. We got an estimate and he scheduled the work ASAP. All materials, labor and maintenance was included. Awesome work by Austin. Thank you for being excellent in ur service.
A.King
Samuel Vegkley was an absolute professional. Came in, immediately fixed the problem. Explained it (in layman's terms so I understood) and then provided me with pricing options. He didn't push anything to try and get me to sign up for extra bells and whistles. About the best service experience I've had in recent memory.He answered the questions I had and took a bit of extra time to educate me so I can better care for my system. 10/10 would use Sam again.
Maureen Schultz
7 months ago
The technician was on time, very friendly and professional. His work was thorough and he explained his recommendations without any pressure. I appreciate the honesty and respect. Everyone at this company has been wonderful!!
Robert Parks
10 months ago
As I have come to expect, Donovan was very prompt-same day-for a summertime AC issue. The dispatch team and technician communicated well with me on arranging a time. The remedial action of the tech was professional and competent. Problem solved. I have used other HVAC contractors over my couple of decades in this house. Donovan has been my go-to for the last three years. I recommend them highly to others for residential work.
Used Donovan new plumbing service to install new water heater for my home in Neptune Beach, FL. Both plumbing manager, Jay and technician , Miguel were easy to work with and installation was very professional. I have been a Heating and A/C customer for 13 years with no complaints. I recommend Donovan highly.
We have used Donovan for the past 12 years. They installed our new HVAC system in 2020 and we have annual maintenance agreements with them. Have never had a bad experience with the company or any of their service technicians. Extremely professional and honest. Today Jerry Weir handled our maintenance and was friendly and thorough. They may not be the cheapest in town but you get what you pay for these days. Highly recommend Donovan.
Jake was very knowledgeable and helpful. I appreciated the quick response as well. Decided to join the membership so that the Donovan Team can service our home. Many thanks.
Janice Ishii
2 months ago
I have used this company for 15 years and have been delighted with the technicians and service. I recommend highly.
Michael Murray
5 months ago
The personnel at Donovans are always professional and thoughtful. They arrive on time, do their work efficiently, explain the process, all at a reasonable cost.
David Aguilar
8 months ago
Our experience was great! We googled companies for our ac and they were the first choice. They contacted us within 30 mins to let us know someone would be out. They were very professional and helpful! We went from 86 degrees in our home with no air to it being fresh. Our technician was very kind and explained every step to us. I highly recommend, it wasn’t about the money to them try truly cared that we needed our ac working in this florida heat and delivered the best service yet. We signed up for their package knowing they’d take care of us when we need it. Glad we didn’t go anywhere else because other companies charge an emergency fee.
Leslie McMahan
3 years ago
Fantastic job! Steve Keiler installed the venting, mounting brackets, chimney and crown molding for a Zline range hood. This was a replacement range hood so there was all the fun that a remodel provides including an existing vent that was more of a hindrance than a convenience. I was nervous about the stainless steel and the backsplash tile drilling for weeks prior to the install. Steve was absolutely kind, professional, calm and capable. He discussed the instructions with me and provided his insight. His analysis of what needed to be done was impressive and he went about the work knowing it would be completed this day having never seen the instructions prior to stepping up to the job. Wow! It looks great!
Samuel V. was professional, friendly, and thorough (on a Sunday afternoon no less)!He got our system tuned up and demonstrated the value of Donovan's annual maintenance plan. Couldn't be happier with his service and the company's pricing and offerings!
Brad was very thorough and professional. Donovan's service was top notch as always!
Francisca Haskin
7 months ago
Shower head leaking they installed newparts and it’s working properly. All this at the cost of $600. Very expensive for a $60. Part.Technician called for help to be told he should of gotten a complete kit, he didn’t so he had to buy additional part at Lowes for maybe $30. I got charged $80.Donovan’s might be good at Airconditioner repairs but not plumbing.Never use them again. Very expensive repair for a leaking shower valve needing only a filter.
Excellent experience... Alex is the most professional and knowledgeable technician. 100% satisfied.4-17-22 John and David installed a new AC unit . Took most of the day to install. Did a fantastic job. 5 stars. They were meticulous in their installation.4-18 update... Alex came back to install an Air Scrubber. As stated above, he is extremely professional, did an excellent job installing and also made sure I understood everything that had been done. Went back to check that AC, Airscrubber and thermostat worked well. Excellent customer service and great company.
Marv Bergstrom
5 months ago
I really love Erik, he is so nice and friendly and explains everything he does. I always ask for him, because I know that he will make sure everything is working properly.
Courtney Costello
8 months ago
Highly recommend Donovan Heat Air Electric and Plumbing for all services. The customer service from start to finish is friendly, professional, fair and timely. I have never been disappointed and they always seem to exceed my expectations.
Eric was very thorough and explained everything very well. I would like him to do all my services in the future. He's an asset to Donovan.
Had a great experienced with Jeffrey Maloy and James Ogrizovich. Jeffery explained everything throughly but in a way I could understand. They were quit and fast. The price wasn’t bad. They even rolled my trash can up from the driveway on the way out. Nice guys. I’ll call this place again if I need anything else for sure.
Charmion White
3 weeks ago
1) On time, 2)Professional job well done3)Preformed in a timely fashion4)Very friendly5)I will definitely use Donovan Heat & Air on any future repairs,great job guys ?
Contacted Brandon Zaharie about a quote for a new unit. Extremely professional, knowledgable and detailed. He gave me all the options, i got a few more quotes and Donovan Heating and Air just stood out above the rest! Called Brandon about a week later and he set it up. Professional install, very detailed and its running great! Shout out to the team Alex and David! Will be a customer for life!
Angi Kilpatrick
2 months ago
Sam was very friendly, knowledgeable, on time and professional. Would use again and recommend.
Wendy Brofman
3 months ago
The person that came with professional he did a great job. He took his Time explain things very well.
Cathy Rangeo
9 months ago
Austin is awesome at his job. Very personable, honest, reliable and many other fine qualities. He took time to explain a few things to me about the lights. Highly recommend Austin and Donovan, Heat and Air
Jay Stoudemire
9 months ago
August in Jacksonville. AC needed to be replaced. Donovan was at my house in 8 hours. Very professional, courteous, and well trained. They got my AC installed in <1hour. I highly recommend them.
Jerry was very professional! He came out in a timely manner and quickly resolved the issue we were experiencing with our ac unit. I would highly recommend him, as was as the company to my family and friends for their air conditioning needs.
Geoff Warnock
4 months ago
Carlos made a couple of visits due to an out of stock tub mixing valve. Professional, timely, took his time explaining what the problem was, why it could lead to a bigger problem and suggested a repair. The valve cartridge had to be back ordered and when it arrived, Carlos ensured the part was installed correctly and that it accomplished what it was supposed to. I don't care for paying huge plumber bills, but the work is professionally completed and warrantied. It's peace of mind on our part.
Miranda Fender
10 months ago
Overall great customer experience from this company. I called when our AC went out at almost 5 p.m. and they sent Brad out to our home within an hour. Brad was professional and friendly despite it being the end of his work day! We are thankful for the speedy and quality service!
Great, friendly service! Chris did a great job of fixing my plumbing issue and we were given a same day appointment.
The salesman, Brandon, was very professional and knowledgeable and James and the installation crew were superb. They installed our 2 mini split ac units. The price was better than the competition. Highly recommend!! Also, our house thermostat just busted last night. Called that Sunday night and a person actually answered the phone. The Donovan tech, Trae was here the next morning (today) and replaced it. He was great... very nice and professional. Amazing customer service!Update: 12/2/22 Just had Christain from Donovan come out and installed an UV light in our minisplit. He did a great job. On time and very professional.
Norma DOWLING
6 months ago
We are grateful for the excellent work Christian does. He is pleasant, a good sense of humor and he puts up with us!? Seriously, he works non stop, does a great job and we will all stay healthier because he does the job right and actually cleans the unit, killing mold, and bacteria, etc. We hope we will always have Christian as our service man.?
Allison Russo
4 months ago
Couldn’t ask for better service or support. Came out the same day and repaired quickly and professionally. Highly recommend!
Kerry Ingalls
7 months ago
Called this morning to get help as my upstairs AC condensate drain was found broken INSIDE my wall where it makes the exit outside. Condensate draining inside a wall is a major mold risk. Samuel showed up same day, fixed the problem, and we’re back in business. I usually do business with Donovan anyway, but this is a good example of why I’m happy with them. Well done Donovan and Samuel!!
David was on time, very professional and laid back. He made the entire experience feel very non-invasive and “like we were in good hands”. He came in, got the job done and even replaced one of the parts on the spot so no extra appointment was needed! Would recommend this company to anyone in the area. They are just good, honest people.
They could not put the dehumidifier thermostat on the wall straight. It was obvious they stained the carpet because the grease stains were just outside their canvas. Also the rest of the carpet was clean. When I pointed out the stain, he said, Did we do that? He took a pic and reported stains but they have never sent anyone out to clean the carpet (even though I have called the office about this.) The team started out polite, but then they try to work through lunch, and got grumpy by 2 in the afternoon. By then they were rolling his eyes at each other when I asked questions. At the very end of the work, they were polite again. Overall I am not knowledgeable about AC installation, so I don't know if overall they did an acceptable job. I do know that generally how people do the small things (like put a thermastat on the wall crooked) is likely how they did the big things. I was very disappointed.
The fine, and knowledgeable young men who replaced our air handler and it’s companions were professional, respectful and really knew their stuff relaying in great detail exactly the job they were performing. They were here all day. Disruption was minimal. Give those boys a raise! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Stanley Michalowski
a year ago
I had a Carrier Comfort 15 installed. I was surprised as I ordered it on Friday and it was scheduled for install on the following Monday. Nicholas arrived at 8PM and commenced work with his assistant Preston. They worked diligently removing the old system and installing the new system All work was completed by 3PM, and I was given a lesson on using the programmable thermostat. All of the old system was removed and they were very thorough about cleanup. Very pleased with all work. Thank You.
marilyn powers
a month ago
Called Donovan for help when my rental condo AC failed. They checked unit, found it rusted beyond repair (oceanfront). Alex guided my choice for the new unit and David arrived with his crew as promised. Had unit installed the next day before checkin for scheduled guests. Donovan not only saved the day, they saved the month for me. Very professional, very reasonable price, very happy customer.
We had Jeffrey Malloy come check out an electric outlet for our septic tank. He had another co worker with him and they were quick, friendly, had the part on hand and gave us an estimate on additional electrical wiring we are considering. We received a time frame and a text when they were on their way with a photo of who was showing up which I thought was awesome. Both guys were extremely professional and nice and we will be using them again!
Robert Terbetski
a year ago
I suggest you do all you can to retain David with your Company. Consider increasing his compensation. He is the BEST!If he leaves your company, I will too!These days it is VERY VERY Difficult to obtain the quality & timely service David provides!
Very quick turnaround. Excellent communication. They even sent a text with a picture of the driver for safety purposes. I signed up for the yearly plan and it actually save me money and will get me a lot more for the next year out of the service. Very quick and concise explanations and very courteous. Would definitely use again
Caroline Kelty
11 months ago
Travis was very knowledgeable of our system.He has never serviced our HVAC and I was impressed that he had read up on our history before arriving.I have been very happy with all the techs @ DA. We also use them at work and we have been very satisfied as well.
Victoria Weaver
11 months ago
Ruslan showed up on short notice since our system ended up dying the night before. He diagnosed the problem and helped us with some other issues, and got us up and running quickly. He was knowledgeable and kind. He made sure to inform us of everything along the way and what needed done. Excellent service, and very timely when in need!
Pamela Anderson
4 months ago
Michael was timely and professional. I appreciated his sticking with the project until the correct diagnosis and repair was found.
With his friendly approach and can-do attitude, Cristian immediately reassured me that he could do the needed repairs. He had parts with him, and fixed a kill switch in case of flooding that had been installed incorrectly. He persisted until all the problems were fixed. I was very happy with his work.
Virginia Bronson
10 months ago
My air conditioner went out yesterday and I called Donovan heating and air right away to come out and fix my AC, as my house was getting very hot quickly in July. They said they could not come out day of, but could come the next morning and that someone would reach out with a specific time. So we slept through the night in the hot house and woke up anxious to get a technician out. I didn’t hear from anyone, so I called Donovan to find out what time and to confirm. The receptionist was not friendly at all and told me very non chalantly that they hope to get to my house over the weekend, but not sure and definitely not today. I said I wished the lady the day before told me that info so I could call another company to come out instead. She did not seem to care or want to help at all. Very unprofessional. Does not keep their word or call to inform you that there will be a delay. Instead they dismissed me and had no regard for the initial appointment. Very unhappy with this company.
Iris Thomas
11 months ago
Great experience. The service techs arrived on time, quickly found the problem and fixed it. I have an old system and I greatly appreciated their willingness and knowledge to repair it rather than just recommending a whole new system. Also both were very friendly and overall nice.
Wonderful professional service, and Dustin took the time to explain everything to me and provide options and/or future recommendations to help with the longevity of my A/C unit.
Frances Schurr
a year ago
As a long-time client of Donovan Heat and Air, I never hesitate to recommend the company. The employees are always punctual, honest, and respectful. Today, Jerry did the maintenance on all three of my AC units. He found one issue , explained the problem to me, and was even ble to replace the broken part during his maintenance visit instead of making another appointment Jerry has worked on our units before, and I'm always glad to see him. He is very friendly and professional. Before he leaves, he asks if I have any questions or concerns. Many thanks to Donovan Heat and Air for the many years of service they have provided.
Jo Ellen Ojeda
5 months ago
The two service technicians who installed my new circuite breaker box were outstanding. I used Donovan for a new airconditioning system as well and found them to be great. Efficient, pleasant and on time. Very dependable. There is no local vendor I could recommend more highly than this company. Outstanding . Great work ethic and customer service
Everyone was extremely professional, knowledgeable, and friendly. My complete install of a new Carrier unit went very smoothly.
Dan was on time, friendly, explained everything and checked out my inside and outside units. Have been using Donovan, Heat & Air for years. Have never experienced any problems.
Loretta Burnsed
11 months ago
Donovan provided exceptional service when our 5-year-old unit needed a major repair. After consulting with them, we decided to replace the unit. They had it done within days. The technicians came on time and worked hard all day to install a new A/C. I highly recommend Donavan!
Nicolina West
11 months ago
This crew was The A TEAM. They were on time. Efficient. Worked well together. The job was done all in one day and clean and tidy. Hats off to an amazing job that was well done. New A/C unit, removed old ducts and compressor, placed new compressor.I would recommend highly.
Stephanie Traynor
9 months ago
Travis , the ac tech that came to my house, was very kind and informative. All I was getting was a simple tune up and he explained so much more to me than other companies did. He also answered all my questions without making me feel like I was annoying him. He didn't try to sell me anything I didn't need. Definitely recommend this company for any AC issues and will use them again. Thank you
Bryan Stewart
2 months ago
Donovan A/C Tech Mallory Lindsay and her colleague - the only Donovan all-female team! - came out and installed a new Carrier system in my home. from start to finish, these ladies were professional and efficient. The new A/C works great and we can now operate everything remotely. Thanks to you both!!
Had our AC serviced and saw that there was a mold issues so we added the UV light to prevent future mold issues after a good cleaning. Technician was super knowledgeable and did great work on cleaning outside compressor.
I am a repeat customer at Donovans. I have never been disappointed with their service techs or anyone I have contacted regarding their services.Brian did the install on my new heat pump and he could not have been more efficient, helpful or patient. He answered all my questions and worked quickly to complete the job with full explanation regarding all aspects of the installation all while being so very neat and tidy.I highly recommend Donovans once again!
Michael Haigler
a year ago
We recently had to have our HVAC system replaced. Donovan was impressive from the very first phone call. Their team was professional, punctual, and affordable.Specifically, on installation day, Tyler Dean and his team arrived early, stayed late, and got the job done despite some unforeseen hurdles. Additionally, they took the time to answer questions and give a comprehensive overview of the system and future maintenance.We highly recommend Donovan, Tyler Dean and team!
Meredith Rios
a month ago
Eric is awesome every single time. On time, professional, and walks you through everything.
Mary VanHorn
11 months ago
I have never had a bad experience with Donovan in the 7 years I’ve been with them. It seems each time, they improve over the previous call. To be their customer is such a comfort in this Florida heat.
When you increase your maintenance program cost it would be a good idea to let your customers know. It went from 184.00 to 219.00 I left the last company because they continued increasing the maintenance fee and continu ed trying to sell me items I did not want. I asked for a quote on replacing a cartridge on my tub and shower it is a American standard I could not get a quote without someone making a service call. How hard can it be to give a basic quote. Trying to let you get some of my business. Thanks anyway.
Judy Tramell
10 months ago
I was pleasantly surprised to receive a text from technician, Stephen Coletta, Sunday morning that he was on his way to repair my A/C unit. It was non-functional after I returned from a week-long trip in the wee hours. I had initially been told I would not receive service until Monday. He was able to quickly and pleasantly restore the system with explanations of the cause of the malfunction.
Brightway Center
a year ago
Donovan's has saved our company tens of thousands of dollars since we switched to them 2 years ago. We used to have about 25 technician calls a year for our 15 units - now we may have 3-4 a year, and they are generally very simple and inexpensive (remember, I have 15 RTUs to keep up and running, not just one like most people, so only 4 service calls a year is incredible for 15 units, especially considering several are over 10 years old). They are fantastic at identifying potential issues while doing maintenance and getting those issues repaired before the units go down.Even better, they have helped reduce our electric bill by rewiring the AC units to use lower demand when they come on.Ryan is absolutely brilliant. Rich is an incredible researcher and problem-solver.I cannot say enough good things about Donovan's. They make my property management job easy. If you're considering using them, just make the call. You will be so glad you did.
The guys installed a ceiling fan on my lanai and they did a great job. I don’t think it was easy, as they had to install wire molding from the outlet to the fan. They were very professional and conscientious about their work. They also replaced some outlets for me. They were very polite, friendly, and helpful. Great job and great attitude. I’ve been an ac customer of Donovan’s for years but this is the first electrical service I’ve requested. I will certainly continue to use Donovan’s. They’re an exceptionally good business.
Jerry weir was my technician and he was both professional and patient with me. I appreciated the time he took during my routine service. He was very knowledgeable and explained the repairs we needed to our unit. I would recommend Donovan to my friends and Jerry is an asset to your crew!
Frank Pacetti
2 months ago
Installation team arrived early and worked nonstop until complete. They removed the old unit and left the area spotless. They were courteous and polite.. We were impressed with the work and would highly recommend Donovan and their team.
Mike Matuszak
3 months ago
As usual the tech showed up on time and worked efficiently. Also Brad was a very personable informative person
Donovan will continue to always have my business. They are professional, show up on time, perform quality work and are priced fairly. I recently had my returns cleaned after a sloppy contractor made things a mess while doing floor demo. Hobart came out and was extremely thorough. They have always been responsive on both this and my prior home if there are any issues.
Gregg Devlin
11 months ago
Excellent service! Communication about scheduled appointment/arrival time from dispatch was great. AC technician JB was friendly, courteous and professional. He immediately diagnosed the problem and replaced the failed ECM module on my blower motor.
Use Donovan Heat & Air & Electric for all HVAC work, service, and new installation/replacement. Always very satisfied with the quality of work as well as the personnel who do it. I was one of the first to use the electrical repair service when it commenced. The first Service Tech was Jesse and he accomplished what I needed in short-order. Today's service was to get a quote on replacing all the plugs (3) and light and fan (8) switches in the master bathroom. I purchased the material because I was going to do it myself. The quote was a bit more than expected but the Service Tech, Jeff, said he could do it immediately. Accepted the quote and within an hour the job was finished.
Eric did a great job of explaining what needed to be done. He was extremely thorough in documenting what had been done and what future services I was entitled too. Been using Donovan for as long as I have been in Jax and never disappointed.
Joshua Derrick
8 months ago
The Tech Travis was on time and very friendly/professional. Our A/C unit stopped working and he found the problem, it was fixed very promptly. I was provided information on how to ensure the issue wouldn't happen again. Thank you for your help, I'm glad I'm not in the heat anymore!
David Coniglio
11 months ago
Had a great experience with our Donovan team. The guys were on time, explained the whole process and completed the job as described. We're very happy with the experience.
Reel Insight Productions
10 months ago
We called to schedule a tech visit, they arrived in less than 2 hours time, and got us up n running within another 2 hours.When you call a Heating & AC company during July in Florida you have a wait time normally...BUT...NOT with these folks! They not only got out her in a jiffy, they also suggested a yearly maintenance plan to cover the tech visit cost while giving me year long coverage for a difference of $50 (That's amazing service folks!)Thank you,- Florida Man no longer dying from heat exhaustion lol
This is the best heating and cooling company that we’ve ever used! Our house has been added to many times and it’s been a nightmare trying to find a company that can understand and repair our systems. Steve has been our technician and he is excellent! Always polite, knowledgeable, competent, and efficient. The business model at Donovan is superb as well, supplies are on their trucks or in their warehouse, so there’s usually zero wait time for an order to be placed. I’m so glad that we found this company and I would highly recommend them!
Tech arrived within 3 hours of initial call for service. Eric was professional and personable. He was able to resolve my leak as economically as possible. We concur I need a system update and he was able to get a quote submitted to me while he was here. Very happy with the service provided.
Service beyond excellent! Above and beyond is all I can say. They’ve sent several technicians over the years, we’ve been pleased every time.
Stan-Claudia Kavan
4 days ago
Professional personable service by Chris. Positive experience.
Pritpal Singh
3 months ago
Very professional and courteous service! I would recommend to others who may need HVAC and other services! ??
Brenda DiRito
6 months ago
Kevin was polite, efficient and very professional. He was also quite knowledgeable and went about is business with a minimum amount of disruption in what was a very crowded household at this time of year.
Miguel and his assistant did a great job.! They went above and Beyond. Answered all my questions. Wonderful experience! Moira
We have used Donovan for about 4 years now, ever since we moved to Florida. One of their employees was servicing a heat pump HVAC system and I listened while he was talking with the homeowner, our next door neighbor. He seemed so professional that I asked the neighbor afterward what he thought, which was positive. So when our HVAC system needed routine maintenance, I called Donovan.When our system was 11 years old, it was beginning to become inefficient and less reliable, so I asked Donovan about a replacement. The guy I spoke with at their office gave me advice on what he believed would be the best combination of reliability and cost. He did not recommend the most expensive one, though he could have. The new unit was installed when promised a year-and-half ago, and has worked well. We have had regular maintenance 2 x per year, and the Donovan employees have always appeared to be competent and were easy to work with.
Kathy Sargent
a month ago
They showed up on time, did not go over the estimate and made sure the job was done right.
William was very professional and very helpful in every way. I would recommend him to anyone.
Ken
Donovan replaced an old and failing a/c system. Arrived on time with the system that I had chosen, kept us updated on the progress of the work, took great care to keep our home clean by using drop cloths to cover the carpet, made sure my dogs did not escape when the installers were coming in and out of the house. There was one unexpected problem when a water pipe was cracked while digging outside. We were informed immediately, they turned off the water to the house and also arranged for repair of the cracked pipe and even used the plumbing company that we suggested. The a/c was installed before the plumbers arrived but the installation crew did not leave until they knew that our water was back on and we were happy. Another remarkable experience with this company. Donovan also does maintenance twice a year on both of our a/c units. I am a satisfied customer.
UPDATE: 5/27/2022 ANOTHER 5 STARSWe have been on the preferred maintenance program at Donovan (3+ years now). On the phone and in person always a great experience. They ALWAYS contact us when it is time for our next maintenance and have kept our system in great shape. Last week we had to call for the first time for a service call, they came out, diagnosed the problem and replaced the part the same day (when it was 100 degrees out). Jamison L. was our service technician, he thoroughly went over the diagnosis and returned later that afternoon to replace the faulty part. Super impressed with Jamison, he is an asset to your company as well as every other team member we have been in contact with. KEEP UP THE GREAT WORK DONOVAN!ALL of my neighbors use Donovan so I decided to give them a try for maintenance. WOW, very pleased with the service! Greg arrived on time and was polite, knowledgeable and professional. I will recommend Donovan Heat & Air to all of my friends, family, and neighbors.
Kelly Olauson
8 months ago
It started with a semi-annual maintenance visit, however, the service technician (William Hughes) took the time to explain our multiple HVAC and dehumidifier systems to me as this is a new home for us, and I was not familiar with the equipment.I was interested in having Air Oasis UV/Ionizers installed in our HVAC units, and he was familiar with the product and had the equipment on his van...done. There were also a few repair/upgrades that were recommended as a result of the inspection, which would help keep our condensers operating optimally, and I was happy to accept as William had earned my trust at this point by taking the time to demonstrate he knew what he was doing and providing me with a service that was worth paying for. Thank you William!
Jeremy Thien
8 months ago
Sam V. At Donovan was persistent in finding my refrigerant leak. He and his team endured an afternoon line set replacement and finished the repair after sundown. I really appreciate his efforts to repair my unit and keep my family cool!
Jace christovich dobrowolski
4 months ago
Always great customer service for us as a long-time customer. Personable, courteous, attentive, clean and nice. Honors coupons and makes us feel like our loyalty is important.
Claire Cirone
7 months ago
I now have Peace of Mind because of the way Alex is a true professional person of high standards. I know I am in good hands with the Donovan Co. I greatly appreciate your quality of employees.Sincerely,Claire Cirone
Rachel williams
10 months ago
Cheyenne was competent, professional, informative and neat! I LOVED her! I would prefer her if I need additional work done! Great addition to Donavon Heating and Air! You snagged an excellent team member!
Kathleen Bellomy (Kathy)
11 months ago
After several days of sweltering heat without a/c running properly I placed a call for help. Rodney James arrived in short time, repaired the system and now I'm sitting here with my legs covered because it's working so well now. The rate was reasonable and I'll be recommending Donovan to everyone I know in the future.
Elizabeth Keith
a year ago
Dustin was so professional and helpful. He identified our problem quickly and was able to fix it immediately. He also discovered that our issue was still covered under company warranty saving us money. Thank you Dustin and Donovan for your amazing service! Highly recommend
Russ Dowling
5 months ago
Travis was great very knowledgeable and very enjoyable to be around however the company charging $310 minimal was not reasonable at all for this job
Condenser fan motor had a short in the reversing wires where the insulation had worn away, resulting in a bad length of wire. Informed the technician of the issue, that I had bought new capacitors for both the fan motor and compressor, and that they tested as good. Told technician that the fan motor had a 'no start' issue, but would run if given a push, and that I believed the fault was caused by the shorted wires, as they are what connect the capacitor to the aux winding of the motor. I requested a new motor, told him it was a PSC 48 frame, and gave him the unit documentation.He knocked on my door 10 minutes later with a bill for $570 dollars, which did NOT include a new fan motor. Instead, it consisted of a $435 capacitor, and a repair consisting cutting the shorted wires and re-connecting them with standard, non-insulated wire nuts, sitting exposed on top of the unit and exposed to the elements.The capacitor he tried charging $435 for? It's available at Ace Hardware for $47, and is nothing more than a one-size-fits-all-style dual-run with several different MFD ratings. I know this because I saw it on the shelf two days ago when I was there buying the brand-new PROPER capacitors that were installed into the unit.I asked the tech (Kevin Bulan) why the capacitor was $430, and why he installed it in the first place, after being told that the ones in the unit were brand new, the proper MFD rating, and functional. His responses were Uh, uhhmm.. thats just how much we charge for them, and well its Turbo, it's... uh, better.I told him that I wasn't going to pay for that capacitor, that he needed to remove it, and he needed to reinstall the capacitors that were in the unit. After this was done, lo and behold, the unit still worked FINE- despite statements made to the contrary in an attempt to gouge me for an extra $400 in markup on a part that was both ridiculously overpriced AND wholly unnecessary... The unit started right up, and ran fine.This is NOT ok. Not only did he try to blatantly rip me off- I'm still out $230 for a service and repair consisting of two wire nuts that I not only could have done myself, but that I still HAVE to do redo myself, as having open, interior-rated wire nuts exposed to the elements and sitting on top of a fan that will blow moisture onto them constantly is NOT safe.I called for service for ONE reason- I wanted a new condenser fan. The installed one is a non-original part that was installed before I bought the house, and the damaged wiring is built into the motor itself. The motor is old, corroded, and slightly underpowered... Hence calling an HVAC company to have it REPLACED, instead of just patching the wiring to limp it along for another year or two... Instead, I'm out the cost of a new motor, but with nothing to show for it except a shoddy repair that I decided not to do in the first place, and that I *still* now have to redo in order to make it safe.
The team is always honest, professional and fair. We have been a customer for many years!
eduardo vallado
a year ago
We have Donovan service our AC. It is always on time, with great service and good quality. Have seen them repair something at the minimum cost instead of exaggerating the issue in order to charge more. They are always on time, send texts to advise of actual arrival time.Recently we used them for electrical service with very good results.
Quick and easy fix on a defective blower. Hobart arrived early and was extremely friendly and walked me through everything he was doing.
Sharon Gaines
3 months ago
Everyone I spoke with was very professional and knowledgeable. The install went smoothly.
Brian and another nice fellow(sorry, I don't remember his name), arrived on time, removed all components of my old ac, installed the new Carrier AC, checked every part of it to make sure that it was working correctly, then cleaned everything up. Then Brian explained the thermostat control functions with me.Went over the bill with me, including the warranties. Asked if I had any other questions, which I didn't, since they had already covered everything.Very polite and friendly. I would highly recommend them to anyone who needs this type of service.
cindi callahan
a year ago
We are very grateful for David, our rep from Donovan. Although we had been with another company we received conflicting information and ultimately were told they don't do that kind of repair David was prompt, professional, experienced and ultimately my repair was a simple fix. Honesty is HUGE to us and we are loyal to business that demonstrate it. We intend to follow up with the Donovan yearly program to maintain our HVAC system and look forward to being customers for years to come. Thank you!
Every bit of the experience was top notch ! Scheduling was friendly & easy breezy, they had a booked day but were able to get to us much faster than expected! Our tech Rodney has been with Donovan for 15yrs or more and was excellent! They even texted me a heads up that he was on the way along with a picture to verify what he would look like! Pricing was straightforward and seemed reasonable! EXCELLENT COMPANY !!!
Michael Powell
a year ago
4.9 stars! Hmmmm I was a Prefered Customer with Donovan till just 5 mins ago. My a/c unit was supposed to be serviced in March for the summer season, but it didn't get done. When I called and asked why they had no answer except to put me on the appointment list. Well they are so backed up they will not service my system for 3 MONTHS!! I had a July appointment but the waiting started workng on me. Perfered Customer kept screaming in my head. Don't give this company your hard earned money for a maintenance program, they will not do your maintenance at your convience, they do it when they want to. They already have your money, why treat you with respect? I cancelled and will find an a/c company that treats me better.....and I won't give money up front to do it. Donovan had my business, but wouldn't do what they said they would, to keep it.
Love this company! They always take good care of me while being prompt, professional, and courteous. They offer one of the few maintenance plans you actually truly need and it’s so worth it!
Daphne Walton
4 months ago
Always professional, maintenance plan is a good value. Customer service is outstanding.
Barbara Williams
a year ago
I appreciated Greg's expertise and professionalism. I am a elderly widow and the majority of times we are taken advantage of for major repairs. I must say it's refreshing to meet a professional who explains what the problem is after a complete inspection,how he will obtain that objective which will result in a solutions of my particular issue. Two professionals gave me the wrong size for my filters. Greg from your company was the only one who found the correct size for my filters alone with replacing my motor and damper. Thank you Greg and Donovan heat,Air &electrix
Hank Osborne
6 months ago
Donovons made the process of installing a whole house, water filtration system easy. Fast scheduling; good communication about the product and service; efficient installation.
Patricia Rivers
a year ago
Both technicians were professional, courteous, knowledgeable, and took pride in their work. They properly prepared the work area before they started the installation and we’re respectful of my property. When they finished, they cleaned the area and.disposed of boxes and packing materials. I will definitely use this service again!
Deidre Omahen
8 months ago
Stephen was extremely knowledgeable. He was able to recommend a way to fix a couple rooms that are not cool enough. He also did a great job with the regular maintenance and gave me lots of suggestions and information about my system. Highly recommend if you are seeking expertise and trustworthy service.
We had a new AC system installed last week by Blake and James and we are so happy with the results. They were professional, timely and the new unit is working great. We highly recommend Donovan's services.
Hobart Jost from Donovan’s arrived promptly and was professional and knowledgeable. We signed a yearly contract and he will be coming back to do the service and also air duct cleaning which I had asked for.He changed one of my filters and cleaned up.He answered all my questions and we are looking forward to working with him when he returns for the actual maintenance service.I highly recommend Donovan Air and especially Hobart.Peggy Glover
Michael Garcia
a year ago
I have been working with Donovan since 2012, and have always been impressed. There is something in their culture that ensures consistent professionalism, punctuality, competence, customer service, cleanliness, and “care” that I appreciate, especially in a time when it is hard to expect any of these qualities.Today’s installation with Matthew and his colleague was no different; top notch and everything I’ve come to expect from a great company.
Debbie Brattlof
2 months ago
I always appreciate that they come on time. Since air-conditioning is so essential in Florida, I also am glad I have a reliable company to keep my HVAC system in good working order.
Susan McIntosh
a year ago
We've used Donovan Heating & Air for 8 years - ever since we moved into this home. We keep their Preferred Maintenance Contract which gives us two preventive maintenance & cleanings per year ... in addition to other discounts. They have always been responsive and the representatives are professional, respecting our home and property.
Chrissy O'Reilly
a year ago
I just bought a house in Neptune Beach and the AC seemed like it hadn't been maintained in a while. Jerry was out the next day, did a full evaluation, cleaning, and diagnostic. AC is running great and didn't try to sell me things I didn't need. Super happy I called them!
A really fine group of folks, professional in all respects. Been doing business with Donovan since mid-1980's. Gonna need a new system in a year or so...also a Preferred Customer...I have no doubt about who will install, service and maintain my new unit.
Robert Mitchell
2 months ago
They responded within 3 hours of call. A very professional electrician came by within 1 1/2 hours had solved our issues.
Jeffrey Nelson
9 months ago
Donovan guys are always very professional and knowledgeable. They are very honest and don't try to sell me anything I don't need. Always show up on time. This is a reliable company.
Austin Glennon, DC
9 months ago
Great service and company. I used them Donovan to service my office and my home. Ruslan Halamaha was our technician today and he want above and beyond to address my concerns and my systems needs. Highly recommend
Catherine St Jean
a year ago
We have used Donovan for over 9 years, always a happy experience even when it’s not a great situation, they always come thru.
Michael Raiman
4 months ago
Routine maintenance visit was thorough and efficient. Best of all they showed up right at the beginning of the time window.
John Daniel’s was exceptional! Offered expert advice and was exceedingly professional. He took great care to be respectful of our home in presence of a pandemic. Highly impressed and would recommend to family and friends.
From now on Edward Crawford will be my electrician of first choice. He diagnosed all of the electrical problems in the house. He was very persistent in making his diagnosis--like a surgeon. He is very knowledgeable, professional, and physically capable of doing an outstanding job which he did. Thank you, Robert Johnson
Thomas Osborn
8 months ago
Our A/c unit quit working, made an appointment online that night and they were able to come the following morning to diagnose the issue. We ended up getting a whole new system and the installation and process was a breeze.
Stephen was prompt, efficient, and so kind! He even put little bootie covers over his shoes upon entering our home and went straight to work! Wonderful same-day service experience, as always!
Donovan Heat, Air & Electric has for more than 30 years been our source for purchasing, installing and servicing A/C units. We appreciate their professionalism and expertise. They are quick to respond to our needs. James is a top technician who serviced our units today.
Beatrice Telesco
2 years ago
This was an awesome customer experience from sales to install Aaron was awesome as a salesman, not pushy just friendly yet professional. We got a fair price and more than we had planned n equipment so it was an upgrade. Blake and Jeff the install we great, showed up on time, explained and tested everything when done, and cleaned extremely well. Would recommend Donovan to anyone looking for a new AC unit!
I have a lot of confidence with Donovan. Their technician Jerry, does a great job. I don't necessarily feel that their prices are the best, but their service and professionalism mean a lot to me, so I value their service!
William Grawe
4 months ago
Another very professional and comprehensive system check visit by Greg and Jay to make sure our A/C system is functioning properly - thanks!
The Donovan team arrived exactly on time. Dan explained everything they were going to do as we went over the project. The project was completed a little ahead of schedule and he explained the features of the new equipment very well. They cleaned up the job site prior to leaving. Highly recommended.
I purchased a whole new HVAC system from Donovans, they were able to install so quickly, I had 3 Tech's who were just amazing! William was so patient answering all my questions and both he, Travis and Brinton worked great together getting my system installed. I have been so impressed with Donovan's from the first phone call to the final installation. Highly recommend!!!
Kitty Strickland
a year ago
I had an issue with my air conditioning in the middle of the night, called at 1 AM to make an appointment and someone actually answered the phone and worked me in for the following day, which was a Sunday morning. Greg repaired my issue quickly and professionally. This isn’t the first time I’ve had an issue and they have always been super responsive each time and are fairly priced. Great people!
Tony Piskurich
11 months ago
Excellent and professional service across the board! Extremely pleased with the install of the system and process was no-hassle. System is working fine and we are once again 'cool.'Would highly recommend to anyone searching for A/C installers and service suppliers in the future!
Terry is a very experienced technician. He fixed my air conditioning compressor by putting in a new capacitor. Then he worked on the air handling unit and corrected the wiring that had existed since it was new then he installed a tee in the PVC pipe to allow free access to add things like vinegar to your condensate line. Careful, curteous, knowledgeable, and professional.
Laurie Harris
3 months ago
The crew showed up on time and were professional and efficient in installing a new a/c unit!
We recently had problem with our AC system. Donnie Griffin from Donovan Heat & Air came for the repair. He was courteous and professional. He quickly diagnosed the problem and promptly fixed it for us while keeping us informed every step of the way. We are very pleased with his service and highly recommend Donovan Heat & air.
Your technician was very professional and efficient..very good experience. Thank you
Steve DeWitt
9 months ago
By far the best price quote as they actually took into account how simple this job really was. Four other quotes were double theirs or even higher. I considered these other quotes ridiculous! Maybe the others just did’t really want small jobs at all. Jeff Malloy at Donovan’s was fast and professional. Came same day and in and out in about 40 min to convert an old oven range from hardwired 220V 50 A circuit to a wall plug for a 220V 50A 6ft range cord on a new oven range. Others wanted me to wait a week or two for their service. I.e.we would not have a working range or oven for that long. Highly recommend Jeff and Austin Adams who gave me the Donovan’s quote.
Ingrid Prosser
6 months ago
No heat. System failed on a night in low 30's and after new thermostat had been installed a month earlier. Terry Walker came on short notice, found that the 2-pole contactor in heat strips was dead and fixed problem. I found Terry to be polite and knowledgeable, diligently and thoroughly examining every aspect of what might have gone wrong. He did a great job and I hope he'll be the one to come back to do my scheduled maintenance job in February. PS this is second time I have used Donovan and I can highly recommend this company!
David Colindres was on time and very professional. He performed my unit's routine maintenance and also informed me of some potential problems with the outdoor unit. He also informed me that repairs would be pricey. I gave him the go-ahead and he quickly and professionally made the repairs. I recommend Donovan Heat &Air.
Steve Powers
10 months ago
Tyler and his team did an awesome job. Fast, efficient, on time, great communication and very friendly. Highly recommend Donovan's!
I had Samuel come and repair outside panel fir my air conditioner.He was prompt , courteous, explained what he was doing about how long it would take.You couldn’t ask fir better service then what I received.Thanks Donovan for having great personal out doing the Grunt work and showing he appreciated the me as a CustomerSuzanne ?
AC was having issues middle of summer in Florida. As a new homeowner was concerned, Donovan had installed the unit for the prior owners and came out next day. Allowed me to re sign up for the service plan on the unit and took care of issue quickly and professionally. Travis was neat, good communication, and left the work area cleaner than he found it. 10/10 would recommend and will use again.
Main AC unit died over the weekend. Called Donovan based on having seen other neighbors use their services. Quick, courteous and I think we did the right thing to replace our system given its age. I will use Donovan again and appreciate the gents who came out to take care of it.
Zach, Ben, and Jamie were awesome! Jerry handles our maintenance check ups and he’s great too! Could not be more impressed. Brandon’s consultative approach and the entire company’s efficiency leave me thoroughly impressed and I’m very glad I chose Donovan Heating & Air!!!
I have been using Donovan for five years now for routine HVAC maintenance, one sizable repair to my old air handler, and most recently, installing a brand new outside unit and air handler.I am on their preferred customer program which I have found to be a good deal; for one annual fee (I paid $194 on last renewal), you get two service inspections and a discount on any new parts you may need as well as priority service/scheduling.When my old unit was dying, the technician inspected it and confirmed it was heading downhill fast, and he gave me a lot of good information and recommendations which helped me decide which new unit to get. I was given a choice of 3 systems, basically a good, better, best option, and while I had intended to go with the more expensive option/brand, some of the info he gave me led me to go with the more mid range option and I haven't been at all disappointed.I love the new unit and thermostat! The air handler is so quiet I almost cannot tell it's running. The only way I know is I will hear the thermostat click when it turns on if I am nearby. Otherwise, I just notice it is cooler or warmer in the house. My old one (a 2010 Lennox system) was much more noticeable when it ran.I went with a Carrier and had been leaning towards Trane, but the technician said that Trane's air handlers have a plastic case which is more prone to deterioration over time than the metal. Also, he said once you get above about a 16 SEER unit, they get more complex and parts/repairs get more expensive, plus he said I didn't need the higher SEER rating for a house of my size. All very solid advice from what I have found so far.The install team (James, David, and Travis) did excellent work - they were punctual, kept me apprised of the status of the project, and took care with preparation and cleanup. Their estimate of how long it would take was spot on; they arrived about 8:30 and had said it should be done by mid afternoon and it was completed by around 3:30 PM.I have used one other heat and air company in Jacksonville and Donovan is far superior. They are honest, the technicians have never tried to sell me stuff I don't want or need, work and advice have always been high quality, and their fees have always seemed reasonable. I would not hesitate to recommend them to others.
Called Donovan's at 10am on a Saturday because my AC was not running.Jerry was here at 3:30. Very professional, and knowledgeable. He explained everything in detail to me, took pictures where needed and put everything in writing along with the pictures for future reference. I signed up for the very reasonably priced yearly service package as I want peace of mind. I highly recommend Donovan's Heating and AC.
Donovan has provided electrical service and upgrades to our homewe have just purchased and moved into.Austin was the lead, and he and his assistant did a great job makingrepairs and fixing issues in a complicated electrical wiring dating backas long as 35 years in some cases.I feel I can depend on the electrical division to provide dependable andfair service and repairs.
Purchased the A/C on a Friday mid-afternoon and scheduled the installation for 8:00 am the next day (Saturday) very professional and did an excellent job with the installation.
As the Sales Director for local service business, I understand the challenge of delivering consistent excellence. From start to finish, my experience with Donovan Heat & Air was of the highest quality, far beyond what I expected.Donovan Heat & Air were recommended by a neighbor, and I used them for a full A/C replacement. Sales Representative Brandon met with me to provide a competitive quote within 48 hours of estimate request. The service was scheduled around my availability; I wasn't inconvenienced in the slightest. Technicians Jamison and Jeffrey arrived on time and installed the unit in one day. I was very pleased with the character of the team, thorough communication, and competitive price.I will be a Donovan customer for life, you should be too.
Darrell Killen
a week ago
Great job in a timely manner! Thank you so much.
I’ve used Donovan Heat and Air since moving to FL six years ago. Professional from start to finish! Donovan serviced my old AC unit and installed a new one when it was needed. Three of my neighbors were so impressed, they did the same!
Donovan heating and air are top notch. Great customer service, very responsive, will work with you, on time, knowledgeable workers, and fair prices. Over the years we've had our hvac repaired, maintained, and also replaced. You don't find many places these days that have all aspects of a good business, but you will at Donovan.
I called Donovan Heating and Air for a quote to install a NEMA 14-50 charging EV outlet. Parker and Jesse arrived for the estimate less than two hours from the first phone call. Both Jesse and Parker were professional, punctual and very pleasant. They completed the job in less than an hour and I have a nice, clean looking 240v outlet. I would definitely use their services again.
Jason Campbell
8 months ago
Jamison did a great job for me! From getting tomy house guick. Diagnosed the problem quick..unfortunately it was going to b 2 days waiting on the handler to come in. But he set me up with a window unit to use in the meantime..came out to days later fixed the problem and now my house is cold again.. thanks to everyone at Donvan's Heat,Air & Electric..
Janna McNicholas
a year ago
Donovan has taken care of our HVAC needs for many years. Trae McDaniel came out recently for maintenance and repairs and just like all Donovan employees, he was very polite and professional and took great care of us. We highly recommend Donovan.
Andy Riggsbee
11 months ago
John our technician, called to say he was early for our appointment if that would be alright. He’s always professional in explaining his findings. Thanks Donovan’s for hiring quality people!
Great experience.. staff was very professional and respectful.. good quality job..was not the cheapest option
Eddie was great to work with. We had a problem with a room not cooling and after 2 hours of inspection he found the problem. Came back and installed new part and buttoned things up. Very knowledgeable and pleasant to work with
Austin showed up on time and was very friendly and personable. He explained what work needed to be done and how much it was going to cost. He quickly completed the work in a very thorough manner, while also just being a very pleasant person, which is so important when people are coming into your home. I highly recommend Donovan and Austin in particular.
Selena Albury-Gaffney
9 months ago
Hi ☺, I was so excited to see John get her today! I have asthma as well as suffer with shortness of breath when not wheezing or needing a treatment. I have to stay cool at all times because I am highly allergic to the sun! I swell up when I get too hot.John started checking the vents for air pressure/force. Checked the Unit and told me about the UV light which would help my breathing and allergies. So I got it and joined the Club ?! Awesome job John ??.
Mitchell Ragsdale
a year ago
Had samuel come out to my home to fix my thermostat as well as clear a clogged pipe within my A/C unit. He did an excellent job was nothing but respectful the whole time; he also took a moment and showed me how to drain my unit with vinegar. Will ask for him again in the future.
This is a wonderful company to work with. Always on time, works hard to be available and open and honest about services
Lillian Jacoby
a year ago
I don’t have enough positive words to say about Samuel Vegkley, who came to my home for my bi-annual maintenance, and then a second time for a couple repairs/enhancements to my system. He was INCREDIBLY thorough and spent hours with me. It’s not often I’m left with feeling like I got a good deal; however, this time around I felt like I was almost undercharged for the services, time and attention he provided. I’ve never had a bad experience with Donovan’s and goodness knows I’ve had to request service more times than I want on my old AC. I have their maintenance plan and they come out twice a year for a full inspection and cleaning of all the whatchamahoozies. All of my service calls are free and I get a discount on services if needed. For having an older system, this has been sooo worth it. (I paid around $550/yr for 2 AC systems). With Donovan’s you are NOT going to be ripped off. They are honest, answer your calls immediately (even on weekends!), courteous and affordable. If you’re lucky enough to get Sam, you will experience his friendliness, enthusiasm for his job, and QUALITY work. Although everyone they’ve sent has been awesome, this gentleman went above and beyond and should be recognized. Donovan’s has a true gem with this employee.Best of luck with your AC! If you go with this company, you’re in good hands.
Donovan Heat and Air has always provided fast response and the technicians are professional and knowledgeable. I would highly recommend Donovan for any HVAC, Electrical, or Plumbing work.
Great service once again by Donovan and their tech Samuel Vegkley! Responded within 3 hours when AC unit quit cooling. Sam is a super nice person, very knowledgeable and professional.
Donovan installed a new Dehumidifier under our house. Their work was excellent and the technicians were punctual and courteous (as always).
Excellent service and arrived right on time. I would recommend (overlooked name) any time.
Kristin Miller
a year ago
Ryan from Donovan came out today to perform an inspection of the HVAC at our new house. He took time to walk me through all aspects of the systems, identifying issues and repairs, and performing a general check so we know what exactly to expect. Ryan was extremely knowledgeable and friendly, honest and we truly appreciated his expertise. Looking forward to having Donovan maintain our system in the future.
Mara Humphres
9 months ago
I'm very satisfied with services from Donovan. The staff were very friendly, caring,professional and knowledgeable. Hobart Joost thank you so much!!! You have goes above and beyond to accommodated me thank you!
Yolanda Totten
a year ago
James Alford handled the repair and we are very glad to say that we are very happy with the quality of his work. Donovan Heat & Air did not disappoint us, and we are happy to have a maintenance agreement with them. They take very good care of our heating and AC needs.
We have used Donavan Heat and Air for many years and have NEVER had a bad experience with service or timing. Each technician had been courteous and timely in their service and repair. The office staff have all been courteous and friendly when speaking to them and everyone is there for us when we call. I would recommend Donavan to anyone who needs service or sale of a new unit.
Joseph pastore
3 weeks ago
On time friendly awsome company would recommend thank you for the awsome service
Irwin was great! He's very personable. He's a fantastic asset for your company. He's a keeper.
Patrick was out on Monday and my ac quit working on WednesdayWe were not having any problems with the unit before thisHe came out to replace a fuse on WednesdayService on Monday and unit stops on WednesdayMain thing that we were charge for Wednesday it should have been no since he was just out on MondayIt should have been a call back not a new ticket
Steve Travis
8 months ago
Roger was the consummate professional. Very pleasant to work with and very knowledgeable. Diagnosed the problem immediately and provided me with great advice on its cause and remedy.
Susan Feightner
4 months ago
Ross and Alex replaced my HVAC system in less than a day. They were on time, efficient, polite and professional... my favorite combination! Thank you, Donovan, for having such great people in your employ!
Called to get AC cleaned in a recently purchased home. They scheduled an estimate the same day and then the service a week later. Greg who did my estimate also did the work. Their base package covered up to 10 vents, I only had 7 so I coulda walked away for that price. I wanted to change out my vent covers and Greg walked me though what I would need to get if I wanted to buy myself but buying through them was only about $5 more each so instead of risking getting the wrong thing I had them do it. Overall Greg was on time and friendly and explained things very well considering I’ve never had ac before and didn’t understand anything about how to care for the system. A very good experience with this company!
Dana Gjonbalaj
a year ago
They were the only company to respond to our emergency call for HVAC repair. The woman on the phone was very sweet, and offered some helpful advice and things we could try while waiting for the service. Our technician’s name was James and he was knowledgeable, on-time and very professional. The cost of services was more than reasonable for the level of expertise and the amount of work we had done.
Am a contact customer. Today was the 2nd semi-annual/winter service under the contract. Eric was again the Technician. Everything checked out as good. Renewed contact for another year. Like the professionalism and work quality of Donovan HVAC.
Brendon Lipton
a year ago
After having a nightmare experience with 2 other companies no showing and canceling appointments at the last second, we called Donovan. They came out on a Monday, diagnosed the issue, ordered the part, and fixed my AC unit on Tuesday. We had been without AC for 6 days. Great service, highly recommend!
Adam T. Calvert
a year ago
I love being a customer of Donovan Heat & Air. Their regular maintenance is great, their prices very reasonable, and their techs are always helpful and knowledgeable. Samuel was our most recent technician, and he was very friendly and professional, giving us peace of mind that our HVAC was in good shape.
Erika Lambert
2 months ago
Travis with Donovan’s was quick, professional, and got the job done!
Very polite and professional. All of Donavans service staff are excellent,!!!
matthew garner
6 months ago
I have used Donovan for over 7 years and all of their technicians are friendly, courteous and professional.
Frank Robertson
2 years ago
The sales rep Aaron was straightforward and very flexible with us as we changed our minds a few times on things. The installers Blake and Brian were professional and the job they did looks great. They explained what they did in detail in the attic and made sure to answer all of my questions. Def using Donovan when I replace my entire 16 year old system.
Sharon Street-Weiss
4 weeks ago
Went well, did not take long. Do not remember signing invoice.
I've been a customer of Donovan Heat & Air for nearly 25years; I have always received considerate and professional service and will continue to use and recommend the company.
Claire Bartolett
5 days ago
Knowledgeable professional! Very pleased with service.
Anthony Stamson
8 months ago
A/c quit working. I called them at 9pm they had someone at my place by 10am the next morning. Got it fixed. Professional. Great service. Prices seemed reasonable.
Super friendly and very knowledgeable. Had an entire new system installed and it was fast and easy. The team were total professionals; installation and clean up were perfect. Easy day!
Marianne Jaffee
a year ago
Crew was wonderful. Not an easy job and they were always so pleasant and generous in offering to help me even though I should have had the room prepared.Very grateful for their knowledge and manners!
Ed Weber did a great job. He was professional, polite, effective. Got here very quickly after I called for service. I give him my highest rating and would recommend Donovan to others.
Best ac service company in Jax by far. Very professional and diagnosed problem quickly and repaired unit at reasonable cost. Been using Donovan for a while and their techs are outstanding.
Our technician David did a great job. He was very professional, knowledgeable and great to work with. I have used Donovan for the past 20+ years as they are trustworthy and their technicians are the best.
Responsive, honest, reliable and professional. I have experienced others in the past but Donavan stands well above the competition.
After a very dissatisfying experience with another A/C service company, I was referred by a friend to Donovan's. They fixed my A/C after a very thorough inspection and suspected a leak that was not yet visible. I was impressed with their service and bought their maintenance plan. The tech put some leak detecting dye in the system and said it would show up by the next service. Sure enough, it did. My unit is old enough that I chose not to spend good money fixing it. Donovan's quoted me a very fair price to replace the system with a better quality brand. On both occasions, the tech showed up on time, was extremely professional, and respected COVID protocols. Best service I've gotten in years from any home service company.
Jason Schnellbacher
4 years ago
The Donovan team was exceptional! Sales was professional, explained the products in terms I could understand, and presented me with multiple options. Installation was a breeze and the team was enthusiastic and did a great job. Very apparent this is a great place to do business and apparent they treat their employees well and it shows! It was my first day as their customer and they treated me like I had been a customer for life. Very impressed!
I’ve dealt with multiple A/C companies in Jacksonville, and these guys far exceed their competitors in customer service. Blake Huey and James Ogrizovich are excellent installers. They came out to my condo today to do a full tear out and install of a new system. They were so professional and knowledgeable, and they did a great job at keeping everything clean while they were working. They double checked all their work and provided me all the information I needed to keep my system running smoothly. I highly recommend using this company.
Lawrence Storey
2 months ago
I had my kitchen disposal replaced on 3/10/23 quickly by Chris. The plumber did a great job and made sure that the new unit worked fine.
Greg was great. He not only knew all the issues but also very simply explained all the options. Very impressed with him on several fronts!!???????David was also excellent. While he gave us all our options, he also gave us his advice based on 20 years of experience. We really appreciated that advice and helped us with our decision. So we continue to appreciate all that Donavanhas done for us.
Bruce Rosborough
a year ago
Ruslan called to ask if he could arrive 15 or so minutes ahead of the agreed time for the semi-annual inspection of our heating and air conditioning system which Donovan has done since I have owned this house. He was knowledgeable about the equipment and our record as a customer, Ruslan was also personable and polite. We look forward to seeing him regularly.
Francine Bading
a year ago
Jesse and Parker arrived on time and were very professional from beginning to end! They installed some ceiling fans and lights also replaced some switches. They worked around our crazy household (3 under 3) and still got the job done in a timely fashion. Very polite and courteous. Will definitely use them again if we need anything!
Donovan does a great job. Kevin Bulan, their technician showed up on time, wore a mask, removed shoes each time he came in/out. He took time to explain any concerns and options available for our systems. Very happy with the service we received.
Eric and Kevin were prompt, thorough and meticulous in their work and care for my home. Highly recommend Donovan's and this team.
Ruslan came today and did troubleshoot our issue and solved the problem, he was very knowledgeable and gave some great recommendations. They send multiple notifications and the one with the picture of the tech is top class. Five star customer service!
Brooklyn Willis
a year ago
Tyler and James were our technicians and they were awesome!!! Very polite and professional. They even went above and beyond to ensure they didn’t damage our existing landscape when installing the split mini unit. Thank you Tyler and James.
We were a first time customer. Called for a non-functioning a/c. Technician was at our door in less than an hour. Amazing! He was very pleasant, polite and professional. Took the time to answer all our questions, and explained what he was doing as he worked. Turned out a button on a barely accessible panel for that activates emergency heat had been pressed, almost certainly by me, and that rendered the a/c cooling function inoperable. I'm guessing icokkected his t probably happened because I had stored the extra air filters close to the panel.He felt badly for having to charge us for a service call for such a simple problem and spent 45 minutes checking out the entire system inside and out while patiently answering a neverending stream of questions from myself and my wife.This was his last call of the day, and he could have easily pushed the offending button, collected his money and gone home. But he chose to stay and checkout the whole system and answer all our questions and then join in the heavy evening traffic when he could have been ahead of it.Were we impressed? You bet! Would we use Donovans again? Absolutely! And, if you're smart, you should too.
My mother had a defective outlet in her kitchen and we decided to install GFCI at the same time on another outlet. Jesse performed the service and my mother was very pleased with his professionalism and service. I normally perform maintenance tasks at her home but I draw the line at electrical and its great to have high quality service at an affordable price. I will continue to recommend Donovan!
Christian was kind and informative regarding the work he did. I felt engaged in the maintenance process from start to finish. After seeing the mold inside my system, I asked about a UV light. He told me it was a good idea and why but didn't attempt to convince me I needed to have one installed. Having my first HVAC maintenance done was an overall satisfying experience.
Bethany Paolini
7 months ago
Best in town! These guys are quick and CLEAN. They were on time and very efficient. We are very happy with our service!
The entire company was wonderful from the customer service rep who scheduled and directed my calls to the service manager’s who answered my 100 questions, and of course the guys (Harley, James and Tyler) that came out for the install. They were honest about not being the lowest bid, but their workmanship and quality is well worth it. They provide services and quality measures that are overlooked and undercut by other companies.
The technician, Stephen K., was on time, explained in detail the problems with our HVAC system and made recommendations for remediation. I am very pleased with his pre-appointment communication, his on time arrival, the thoroughness of his investigation and understandable explanations. Thanks Donovan's!
Incredibly impressed from start to finish with everyone we interacted with — from the estimate to the completion of the job. We had a huge project due to a toxic home situation. Had a small army in my home all day. They were very friendly, very professional. Top notch. Would definitely recommend them!!
Seth Stephens
4 months ago
Replacement of existing old units. Price was competitive and service was great, would reccomend to anyone.
Private Posting
a year ago
The Team showed up at exactly the time they scheduled. All of them were courteous, friendly, thorough, and professional. They did an excellent job and I highly recommend Donovan to anyone considering purchasing a new HVAC system! Thanks from a loyal customer. Jerry N.
As a former small business owner, I’m always critical about how other small businesses are run. I have been at a loss to figure out how Donovan Air could improve on their service. So far it’s been impeccable.
Donovan Heat & Air are extremely reliable and most accommodating! Their customer response time is amazing and communication with the customer is outstanding. Thank you Stephen Keiiler ll for your knowledge, fast response and always performing at the highest standards with impeccable service!
Kathleen Zazula
a year ago
I had a whole house dehumidifier installed, a new electrical outlet and general maintenance on my HVAC unit. We are very pleased with their service, experience and professionalism! Would highly recommend Donovan!
Always professional, courteous, on time, careful, and I appreciate the office calling with reminders!
Jake was professional and efficient I am very satisfied with his work
We had a very positive experience recently with Donovan Heat & Air. They replaced our wounded and dying HVAC system and delivered and installed it well before the promised date. The lead installation guy, Brian, was outstanding! He took the time to answer all our questions and allay any trepidation we had. Also, I had several informative interactions with the two sales reps Aaron and Rich and a friendly person in the office answered the telephone every time I called. That counts.
Richard Lenderman
6 months ago
Came on time, and finished on time. Very knowledgeable explanation of what they were doing, and what they did. Very personable group of young men. They represent a continuation of the excellent service we have enjoyed for the past 15 years .
Edward Bachmann
2 years ago
These guys are absolute pros from start to finish. Our technician Stephen was is extremely knowledgeable about every aspect of the system from airflow in duct work to the mechanics in the units. Instead of coming out and selling me a unit, he diagnosed my true issue and engineered a system that would best fit our needs. On the day of the install our install manager Tommy was hands on the entire process, even fixing issues we didn't know where there. These guys truly care about the quality of product they are putting out and it shows. If your looking for peace of mind when addressing one of the major systems in your house I would give these guys a call.
Lily Lilac vlogs
2 weeks ago
The installation team was very professional, timely, and kind.
Rami Abusoufeh
2 years ago
I can’t say enough good things about this business. Brandon was so kind and knowledgeable when discussing my options for a new HVAC system. The team installed the two systems about a month ago and did an incredible job. They were here right on time and did such conscientious work. The unit looks great and they left the house so clean. I’m so impressed with the level of professionalism, knowledge and respect and I won’t be using anyone else for from now on, specially since they offer me the system with a maintenance package. I can say with confidence that Donovan has been nothing but trustworthy and professional.
Kristina Lankry
2 years ago
I did my research and got multiple quotes prior to having them install a new AC unit. Their pricing is very reasonable but what ultimately led to me choosing them over other companies I was the fact that they did NOT try to just take my money. When I first called them out the technician said my AC was in good shape and it was 16 years old. He could have just pushed to replace and didn’t. Then, I opted to ultimately replace and the technicians I dealt with (JB and Nicholas) were professional, kind and made sure I was happy and totally understood all the changes prior to leaving for the day. I feel like they are on top of it as a company, super responsive and very professional!! I would recommend them to anyone I knew who needed service, quotes or otherwise. For what it’s worth this is my first ever google review because they were that impressionable.
Rodney provided exceptional service, and took time to explain the results of the maintenance inspection in detail. This was our first experience with your staff (scheduler and Technician) and they exceeded all our expectations. We will continue to use your service for all our Heating and Air needs in the future.Kind Regards, Jeff
Professional crew, explained how to use new thermostat and walked me through the installation of App on my phone. Left the areas where work was performed very clean and made sure that all my questions were answered.
Highly recommend.
Donovan is a great company. Today’s technician, Jamison, was on time, friendly and very thorough. All of the people are very nice and informational so I always feel like I know what's going on and am not being taken advantage of like so many other companies do. Their service from installation to routine maintenance is outstanding .
Jennifer fromTheBlock
6 years ago
Incredible service. I needed a complex system for my older home, and they offered me different design options then quickly installed it. Tom was great, he explained everything about the new system and then he took the time to give me additional information on some other things. it was really beneficial. When the work was done our garage was far cleaner than it had been before he came. I can see now why Donovan is so highly rated.
ELEANOR SKENE
4 months ago
DENNIS CRON WAS A PROFSSIONAL,POLITE SERVICE TECH. HE CAME HIGHLY RECOMMENDED TO ME AND HE DEFINATELY WAS JUST THAT. THANKS DENNIS CRON.
Tom Strickland
2 years ago
Superb experience, highly recommend. Needed an emergency same day AC repair and Donovan tech Kevin Bulan responded immediately, arrived early, concisely explained next steps and quickly finished the job. Customer service agents who take calls also extremely polite, helpful and accommodating.
I had an air handler replaced in a very small attack space. The Donovan crew took their time and did a great job with the installation. They protected the floors and steps before starting and ensured their work area was cleaner when they left than when they started.
Dayton Warfle
7 months ago
Great job. Very respectful and professional. Several issues were corrected to get the best performance. Very happy with the service.
Have been using Donovan for years to keep HVAC humming. Just bought a new (to me) house and had Ryan come to check it out. He was great about explaining what he was doing and how to keep my unit in tip top shape. Great experience!
Jeremiah Brzoska
a year ago
Jesse and Parker went above and beyond! Very clean work, they lit up our studio at Artistic Finishes!! They showed up on time on the day that the Shannon scheduled the service for and we appreciate that. These guys are pros!
Jeremiah Brzoska CEO- Artistic Finishes of North Fl
The two technicians were a pleasure to have here.
They were informative & pointed out features to me about the new ac system.
They were punctual, quiet, clean & very informative.
Would definitely recommend them.
Donovan Heat and Air has always been very reliable professional and reasonable!
I had the pleasure of meeting Samuel and Gregory who went out of their way to quickly accommodate all of our AC needs!!
William Flechaus
a year ago
Nick was polite, informative and appeared to be very competent. He and his trainee were on time, efficient and were glad to explain everything to me as they installed our new equipment. They needed assistance to get the job done in a timely manner and requested additional Donovan employees to assist. They arrived quickly and got right to work. Entre job was complete in 8 hours. I also noticed an attention to cleanliness by laying tarps and wearing foot coverings.They made sure I understood how to use the new wifi thermostat and offered to come back for any reason including, if I didn't like the the look of the install.Sincerely,Bill and KathiePonte Vedra Beach
Kenton Dickens
a year ago
How do you beat this? Last night my AC went out at 1am, I went to their website in the middle of the night and setup a service call and had a technician at the house at 0900. Stephen and I talked for less than 2 minutes and he was able to diagnose, and install the broken part.This is the second time Donovan had more than exceeded my expectations. I also had a lightning strike arc the blower unit about 8 months ago and they were there the next day fixing all of the fried wiring on a Saturday morning. Both times I had no AC for less than 10 hours. I have 2 kids under 3 so they truly are life savers.Keep up the Great work, you have a forever client in my family.
Donovan Heat and Air has serviced my a/c for years and just this week installed a new system. Very prompt, reliable, professional company. I was having trouble with my air before I had a new system installed this month, and on a Friday late afternoon a technician came to my house and serviced my compressor until the new one came in. Highly recommend this company to anyone for any of the services they offer
Sharon Firesheets
8 months ago
Jerry from Donovan came out to do A/C maintenance he is fantastic! Very friendly, knowledgeable, polite would highly recommend Donovan and Jerry to anyone! Thanks Jerry and Donovan!!
Christie Miller
a year ago
Johnny, the service tech, was professional & courteous. It was an urgent service call. My AC wasn't working. Johnny's experience & expertise had it fixed quickly. He is very knowledgeable & answered all my questions. Thank you! I'm very satisfied with Donovan Heat & Air.
Josh Becksmith
2 weeks ago
Great job by Greg and Jay. On time and good quality.
Nicholas & Ross were so nice and professional. They did a great job, what a fantastic install team! From our first call with the receptionist who was so sweet and kind, to the salesperson-Brandon, who knows his stuff, to the install team, Nicholas and Ross: all excellent! Highly recommend!
Amila Gazibara
5 months ago
They hung several light fixtures for me. Heavy chandelier and high to reach 15ft ceiling. Only company i call.
Ravshan Beasley
a year ago
Ruslan was very efficient at what he did, quickly discovered the problem - thermostat was not flipping from heat to cool and kept pumping heat. He triple-checked his work to make sure that my thermostat is indeed dead. Also gave me good advice on how to conduct upkeep on my HVAC system. Very professional and friendly person. Thank you Ruslan!
Cindy Crawford
a year ago
Eric was friendly, knowledgeable, and got right to work. Even though we wound up needing an unexpected cleaning of a part, he explained and showed us the difference. He also took the time to educate us as well as show us several things about our system. We could not be happier with his service.
Beverly Taylor
a year ago
My AC unit quit on me Friday before I got home from work, I called Donavon’s and they came out that night. Unfortunately I needed a new unit, and they provided me with two window units till they could replace mine. They arrived on time with constant updates on who was coming they did a fabulous job installing. I had a prior appointment and a friend came over while I went, Dillon stayed till I got back as they had just finished up. He went over everything with me. I would highly recommend Donavon’s to anyone.
Alex Lara was right on time, and immediately starting working on my issue with the system. After checking the inside air handler, he went to the outside unit to trouble shoot. It was identified that my thermostat was not working properly, defaulting to heat whenever the unit was running. Alex also identified that I had a wire from the outside unit that was not in good condition, and ultimately would need to be replaced. He consulted with me on two different thermostats meeting the criteria that I had given him, (being able to be WIFI connected, and adjustable using a phone app. I went with the Honeywell 8000 programable thermostat. He installed it in record time, coached me on registering the unit with Honeywell Home, and then demonstrated how to use the wall unit as well as my phone app. I was extremely pleased, and we will be scheduling the replacement of the frayed wire in the not so distant future. Awesome job! As always!!!
Carole Kindell
a year ago
James was efficient, knowledgeable, polite and thorough. Took time to explain all work. He and his assistant did a great job. Would recommend Donovan Heat and Air for all work. Have used for years. Responsible, reliable, and honest.
Had a heat/ac vent added in the bathroom of my 100 year old house. Great job.
Kathie Heimbach
7 months ago
They always do a great job . They clean up and make sure everything is in great working condition every 6 months. Happy customer service here!!
Beverly Jones
8 months ago
Irwin was amazingly thorough and did an excellent and comprehensive job on our systems. We are so glad we made the switch to Donovan!
Brandon was informative and knowledgeable. The system he designed for us fit our needs and he took advantage of pricing incentives to get us a great price. Our installers, Dan and William, were professional, courteous and treated our home and property with care. A great experience
Very polite, efficient and professional. Would definitely recommend.
Stephen Nowlin
a year ago
Micheal was very nice, thoughtful, and just all around an outgoing and carrying individual. He found the problem fixed it and helped us go the extra mile in service and answering any questions I had about my AC unit.
Robert Creal
4 months ago
Arrived on time. Immediately determined the cause of my problem. Completed the fix efficiently.
Daniel and William were prompt, courteous and professional in replacing our a/c and heat pump. They arrived on time were dressed appropriately with a clean cut appearance. They thanked us for using them at completion. I would recommend this crew. Donovan heat and air treated us fairly.
Samuel was the tech that came. Very explanatory on every step he took. Worked on some unexpected needs that will help prolong aging unit {trying to avoid any chaos over the summer!}. Great tech! I'm impressed, Great customer communication! Will recommend to anyone.
Brian Crawford
a year ago
Nick and Brian did an outstanding job installing our new HVAC system!!! A very professional job and we are very pleased! I recommend Donovan AC and give them 5 stars. Whether maintenance, repairs, or a new system they are the best!!
Jacqueline Cason
3 months ago
They are the most reliable and efficient service I have ever used.
Joseph wilson
2 years ago
Brian was our service representative, he and his crew did an outstanding job. They arrived exactly when he said they would. They were well prepared, very polite, very efficient and cleaned up when finished. They truly did an outstanding job, a great representatives for Donovan. Joseph Wilson
Our AC unit was past its prime and needed replaced. I placed a call and made an appointment for an estimate. Aaron Thacker came out. He was knowledgable, knew the existing equipment, knew the equipment he was selling, and provided me a quote on a new system. Aaron inspired confidence, didn't try to oversell me, and I arranged to have our new system installed.Brian Fluharty came out on time the next week to install. He was polite, courteous, and skilled. He came out at 8am and was done by 1pm. He left our place clean; vacuumed and took all the trash away.The new unit is great! The old one sounded like a freight train. It was over 20 years old. This one allows us to talk instead of raising our voices or volume on the TV. It is also quite a bit more efficient.I am a retired building automation controls tech. Having had to deal with customers I had a template of what I expect when someone comes to do work for me. They have met my high expectations and would highly recommend them.
Had a great experience with Gregory. He was very thorough, explained everything, answered any questions and was very professional. Will continue to use Donovan for any of our heating and air-conditioning needs. Highly recommend!
Very satisfied with Donovan and their technician Dustin. He explained what was needed and how it was done. Respectful of my time and my home. I’m so happy that I’m customer of Donovan’s, they have figured it out and have a great operation.
6 men came to repair and install. They stayed working all day, in the heat, with no complaints. And were very respectful, efficient and cleaned as they went. Thank you to the Gentleman for today. A great experience and we are grateful for all they do.. Saint Vincent de Paul thrift store strongly recommends this company
Jerome Hamel
8 months ago
Cheyenne is a credit to your business. Professional, knowledgeable, courteous, friendly, she has all the attributes of a superstar employee/electrician/person!
Please take good care of her!
J and T Hamel
James, the tech was awesome. Did a great install job of the splitter for my garage/work area. He was very efficient and explained everything extremely well. We were very satisfied with the entire experience
Samuel did a great job quickly diagnosing my problem. Very quick response. Would recommend and will continue to use them.
Patricia Johnson
a year ago
I have used Donovan for over 30 years. I’m in a new home but 2 of my past homes and several rental properties we owned were taken care of by this company. They always are fast and professional.
Aubrey Wessolowski
a year ago
We had an excellent experience from beginning to end with Donovan. Price, product, and service were on point. Definitely use them for duct work and hvac!
We have used Donovan Heat & Air for over 5 years. Our technician, Ryan Bonigut is a Donovan Certified Associate and always works on our HVAC system ( we specifically request him as he is that good) He has performed all of the above services at one time or another on our Lenox heat pump and Airconditioning unit and has kept it running just like new ( the original HVAC system in our 6 yr old home) We couldn’t recommend Ryan and Donovan Heat & Air more highly. Truly a professional, honest, reliable establishment who does quality work. I wouldn’t hesitate to recommend them to anyone looking for someone to install or service your HVAC system and they do electrical work as well.
kevin mcauliffe
7 months ago
William & Tyler were courteous and professional. They are great ambassadors for Donovan.
Outstanding Service anytime this company is needed. The professionalism and quick service along with the knowledge to bring about a solution is the best! Thank you Steve Keiler for always being able to fix an issue no matter how big or how small the job may be! Thank you!
William Edwards
a year ago
This team arrived promptly, were very courteous, explained everything and answered all our questions. The removal of the old heat pump system and install of the new system went smoothly. Cleanup was superb. Great service.
Robert Matthews
a year ago
Donovan's crew came on time and were professional, even though the work area was extremely tight, they managed to get the job done and ahead on schedule. No unseen cost or last minute additions to the cost, I paid what was agreed to. I will use them in the future for all my HVAC needs. Bobby M.
Eric was prompt, professional and informative of what he was doing.
Heather Johnston
2 years ago
Have had Donovan service our HVAC for a couple years now. Always professional. Always responsive. Just had a new unit installed and additional return. Danny Sarver, Blake Huey, James Ogrizovich were on our job and absolutely fantastic. Answered all our questions. Very professional and excellent in their field! Highly recommend!
We had an incredible experience with Donovan Heat & Air. Aaron took great care of us in short order. We lost our AC system on a Friday PM, we received a proposal that night and the team was on the job first thing Monday morning. The team was professional, diligent, timely and very nice.The cost of the system was excellent and the value we received was second to none: New stands, concrete pad, service for 1 year, etc....I highly recommend them. Thank you!
Lavinia Kubiak
a year ago
Kevin was so kind to help me beyond any HVAC maintenance. I am partially disabled, 74 years old and live alone. So he helped me carry items to my garage, bring in a postal delivery box, and took some recycling to my bin. He was patient and polite. The ONLY criticism I have is that after he left, I found clumps of insulation on my floor. Maybe Donovan should equip the trucks w/ brooms!
Donovan's now offers plumbing services, I had them service my Rinnai tankless water heater. Their plumbing services are not on par with their HVAC business yet, hopefully they will improve that service line.
Tony Laudicina
a year ago
The two gentlemen were wonderful. Very Professional, left my home immaculate. Could not be more pleased with my beautiful new system, with your staff and with Donovan Heat, Air, Electric. Thank you, job well done.
Eric is always on time. He is pleasant and knowledgeable and explains all the service he completed on our unit. Donovan is a top notch ac company.
Cynthia Smith
4 weeks ago
Rod is terrific and we really enjoy his visits.
Jeremiah Carlson
3 years ago
Donovan heating and air did a great job for my business. I called them on a Sunday and within two hours they were out fixing my problem. This is exceptional service. They also have a yearly plan that covers your air conditioning almost 100%. I definitely recommend this company because they call you back quickly and they can make it out typically within 24 hours. Thank you guys for coming out and fixing my system on a Sunday. I owe you one :-)
My unit was installed very efficiently. They arrived on time, worked constantly and even cleaned up after they left. The pricing was fair and I am very pleased.
Thank you so much for your service Ryan your the man!. He educated me on the issue and knew exactly how to fix it! Additionally gave me resourceful information about my system. Donavan Heat & Air Company definitely made a customer for life out of me. Smooth scheduling and they stayed in contact on the progress...i greatly appreciate it!
Peggy Martin
8 months ago
Extremely pleased!! Rodney is professional and informative. Always happy to have him on my appointments.
Thank you so much.
Showed up early and performed fantastic work. 10/10 would reccomend.
Nick and Preston were five minutes early and extremely warm and professional. They got in and out, explained what they were doing and even did some additional cleaning to the unit. I will be using them again and was impressed with their service.
Michele Williams
a year ago
I have used Donovan for at least 15 years, maybe more, and they have always been extremely professional, always on time, and very knowledgeable and efficient. I’m on house #3 or 4 with them, and no reason to change now! ?
Cyndi Umberger
a year ago
Mr. James if Donovan’s was very thorough and professional. He told us what he was doing to determine the exact problem and then how he was going to fix it. Very nice gentleman. I would ask for him if we need something in future.
Aureanne McGreevy
5 years ago
Very happy with the service. We have the maintenance package where our units are serviced twice a year. Every single time, the work has been great. Also, they are very organized and the technicians are able to pull up service tickets from previous visits. It's very hard to find a business who actually listens to the customer, pays attention to the issues, has knowledgeable technicians, AND is organized! I've been so impressed by the company that we've used this for home and for the office.Highly recommend!
Roberto Castro
4 months ago
Very pleased with the service performed by technician David Colindres (very professional and spend time on every part of the unit. He is amazing technician.
Thank you Donovan Heat & Air and David Colindres
Rodney James did an amazing job making sure I understood what he was doing to repair my AC. He also offered recommendations for further maintenance that would protect my system from future issues. I appreciated the time he took to thoroughly address my concerns.
Rod was extremely professional , polite, thorough , and provided very good explanations of what the issues were that caused the unit to freeze up, and fixed the unit. His attention to detail and help was noted. I strongly recommend him and Donovan for air conditioning repair!
Jerry Weir did a wonderful job today. He was very polite and helpful. Checked the system to ensure all was running well and answered our questions.
I recommend Donovan to everyone!
Michael Joseph
a year ago
Our Tech was Eddie. As always he is fantastic. We have 4 units, all purchased from Donovan's. Couldn't be happier with their Annual Pref Customer Maintenance. 5 stars
Hope Goldsmith
a year ago
We have had the privilege of Donovan Heating an Air Services for the ten years we've lived here. Jamison just left. He is the most recent staff member. A+! Extraordinary. We feel as though we are part of a very efficient family. We it comes to scheduling appointments, they are extremely accommodating and the service people are the quintessential professionals. Courteous, immaculate and always on time...or early! We have complete confidence in there work. and if they can't solve the problem, they analyze it and tell you who can!!!! Be sure to ask about their Preferred Customer Agreement Plans. Extremely reasonable. We give them a '10.' Their prices are quite reasonable. We remain grateful that we can trust their ability to take cr of all of heating and air conditioning issues.
I didn’t have anything wrong with my HVAC system But I have owned the house for three years and felt I should have it serviced. Jamison was my technician.I asked him to open the unit for cleaning. I was astounded at the amount of mold and dust inside. Jamison thoroughly clean the unit and made some adjustments to the system. I was very happy with the results.
Elke Underwood
a year ago
Donnie Griffin did an excellent job cleaning our 31 Air ducts and Vents. He was on time, polite and professional in his job. This was the first time we used Donnovans Heat and Air and very happy how the job was done. We will definitely use this company again if needed and ask for Donnie.
When my 17 year old heat pump began to fail, I called Donovan Heat and Air. A technician, Greg, was sent to my home and quickly diagnosed and repaired the issue. At that time, I asked Greg if I could get a quote on a new system. Within minutes, I received three quotes via email from Kyle. Greg explained the three systems offered. I chose the system I thought best for me and several days later installation technicians, Blake and Nick, showed up to install my new system. They reviewed their work plan with me and ensured that I understood what they were going to do and that it met my requirements. The quality of the installation was above and beyond my expectations. Blake and Nick did a fantastic job and take a great deal of pride in their work. All of the people that I had contact with at Donovan Heat and Air were knowledgeable, informative, courteous, and professional in all aspects of their work.I highly recommend Donovan Heat and Air and will continue to utilize them throughout the service life of my new equipment and beyond.
Clarence Watridge
6 months ago
On time, knowledgeable, identified a preventive maintenance issue in need of attention, had the necessary parts, completed the task. Very cordial!
Donovan is simply the best! They are very quick to respond, very professional and so nice. Travis responded today within 30 minutes of the service call and fixed the issue right away after explaining our options. Customer for life!
The gentleman providing annual inspection was thorough and knowledgeable in diagnosing a major issue that required replacing our 13 year old heat/AC system. The installation team was on time, very polite and hard working. The difference in this new system is night and day better than what we had. We are 100% satisfied and highly recommend this company.
Harriet sasser
9 months ago
They were great and trouble shot the problem on a Sunday. My AC was 21 years old. The next day, Monday they put a brand new A.C unit in. They were awesome.
Jonathan Young
4 months ago
Always an excellent experience from the sales people to the service and installation techs!!
Charles Corring
2 years ago
4 installers showed up on time and went right to work removing my old A/C units. They were polite and professional. They kept me updated and were able to complete the install of both units, including repiping the old refrigerant lines. When finished, there was no sign of a rip out and install, everything was cleaned and all construction debris removed. Thank you for a job well done.
If you are looking for the best A/C Service on the beach look no further! Donovan is the very best I have ever used. The work I had done was very complicated and hard to do. The entire Donovan team did a great job! Thank you all and thank you Aaron for a great job!
We called Donovan on the recommendation of a friend. Rodney, the technician was here within a few hours. He was fixed our thermostat (installed incorrectly by another person) and cleaned our system. The cost was quite reasonable. I highly recommend Donovan.
Nathan Thacker
2 years ago
Very pleased with our new unit. Are previous provider was not giving us good service so we switched to Donovan. The salesman Aaron gave us a great estimate for a new unit, was on time and professional. Overall great experience would recommend to everyone
During our semi-annual maintenance inspection, Greg discovered our evaporation coil was leaking. He recommended a new system. We received a very reasonable quote within 30 minutes and scheduled the install. James and Albert were very professional and friendly during the install and did a fantastic job. The workmanship and extra care they took in insulating the system and running new copper lines was over the top. I strongly recommend Donovan, a long standing, family owned, local beach company for all of your heating and air needs. Kudos to Shannon, Joel and Kyle for answering all of our questions, keeping us updated on scheduling and delivering exceptional customer service!
Ashley Weckback
4 years ago
The Donovan team is always responsive, prompt and courteous! Their service reps are by far the most respectful and professional service technicians we have ever had for any type of work done at our house. We have had Donovan for service and maintenance at two different homes and we have always had a great experience and relationship with them.
Elizabeth Oxford
a year ago
They are always on time and make it out quicker than any other company! They are honest and helpful. Helped us with an AC replacement that messed up our unit. Only go to them!
Kathy Kendrick
a year ago
Donovan Heating was great to work with. They were prompt, efficient, knowledgeable, and professional.Travis was an outstanding technician and representative of the company. If you need great service, look no further!
They were able to come same day. Hobart was very professional, friendly, and seemed to being looking out for our best interest providing recommendations that fit appropriately to our needs.
Brenda Shields
a year ago
Jamison is a fine young man who took his time thoroughly checking out 2 HVAC systems in our house, cleaned indoor and outdoor system units and drains and clearly reported issues. It’s nice to have a good company with good staff to trust maintenance of your heating and air conditioning investments.
Donovan Heat and Air has the best communication and best service in the A/C biz! Stuart was able to get here even earlier than he had anticipated, make a quick diagnosis, repair and move on. Been with Donovan since we moved to Jax and will never be without them!
Rita Hammerstad
a year ago
The most honest man I have ever had work on my ac unit. Very polite and helped me get the best price for what I needed done. Eric offered me many very reasonable options for what my unit needed and his customer service was outstanding. Iwill be their customer and recommend all my friends to use them for all their AC needs.This is one very happy customer for sure.
Thomas Schrader
a year ago
I want to thank Donovan Air and Harley Wallington, the technician, for doing a great job adding a vent return to our house. The team was very professional and efficient. Harley and Danny did a very nice job taking care of our problem. They went above And beyond to make sure the customer is happy.
Christopher Robinson
2 years ago
Aaron Thacker is the gentleman That assisted me from Donovan, Of all the estimates I received for install of a whole home dehumidifier, he was the only one knowledgeable about the process, actually got in the attic to see how things would fit and considered the install as well as cost vs benefit. Other major companies didn’t even look at the install and came up with ridiculous quotes for install as well as equipment. Almost as if they didn’t really want the job. He was also extremely helpful in brainstorming other solutions for the work as well. Will definitely do Buisness with him again.
L & P (Linda and Phil)
a year ago
We.ve been using /Donovan for years and have always been happy. They started an electrician service so we tried it. Outstanding. Jesse came to our house and was on time, very professional, fixed out problems and cleaned up. We will use this service again and highly recommend it!
David Colindres arrived on time and was extremely professional and courteous. He identified and fixed my A/C issue quickly and explained everything to me. I highly recommend Donovan Heat and Air and especially David. Give that man a raise or bonus!
Kevin and his coworker arrived at our home at the scheduled time to install a new a/c unit. He was great! He walked me through each step of his process and he made sure I was fully understanding of how the new unit will work and how to take care of it.I've been with Donovan Heat & Air for a couple of years now. They have always been very proffesionals. I'm so thankful for a company so reliable and trustworthy. I'd highly recommend them and their impeccable service!
I had a problem setting up my nest thermostat and called Donovan for first time to help me. what a blessing in disguise! Our service tech, Landon, was incredible! So thorough, so professional, so concerned about doing the best job he could for us. He was so amazing we decided to sign up for a maintenance contract just so we could have the peace of mind we wanted and needed in our new home.We give them our highest recommendation because of their quality work and dedicated customer service. We will be longtime customers for sure!
We have used another company for 20 years until service level and price changed. We installed a whole house dehumidifier with Donovan and decide to use them to service AC unit. Tech arrived on time, explained what he would be doing and completed the job without issue. He even put shoe covers on when coming in the house. Worked efficiently and moved on to the next appointment. Very pleased with the service and glad I made the change!
Kim RookeyNed
7 years ago
Yesterday Donovan sent a tech named Rod for my regular maintenance visit. He was very professional and efficient. In addition, I was thankful that he worked with me to accommodate my schedule.I've been using Donovan for years and highly recommend the regular maintenance program... it's saved me lots of $ throughout the years on both my main residence and my rental property.-Kim
We had Donovan Heat and Air replace our AC system. Brian was on time, professional, made sure my floor was protected from foot traffic, and completed the job in a timely manner. I am once again please with Donovan customer service, fair pricing, and timely response to service calls.
Plumbing….Miguel & helper, Mike (?) work hard w/o delays and we’re professional, polite and informative.
Would use this team again!
I needed a light fixture wired correctly in my dining room. The technician arrived on site within a half hour of my call, fixed the wiring, and was in and out very quickly. I was very pleased with my experience.
Ellen Taylor
6 months ago
Was not crazy about the person who they sent but I am pretty sure the job was done. Don’t like upselling and I am not at all convinced the additional products are needed and they seem excessively priced.
diana donohoe
7 years ago
We had some issues with our AC system and I was recommended Donovan Heat &Air.Our technician Rod was great!! He was very straight forward and honest. He assessed the situation and let me know it was a simple fix.Very reasonable pricing. I will be sure to call them again for any maintenance needs.
We have been a Donovan Heat & Air customer since 1997. In our current home, it was time to update our current AC needs and replace our duct work and vents. Although we have been always sastisfied with Donovan, we chose to get 3 bids and recommendations regarding the scope of repairs and work.With that process done, it was a easy choice to continue our trust in Donovan for our air conditioning needs. Our sales person, Aaron Thacker, was easy to work with and very responsive to our questions when needed and made it all happen. The installation team consisted of many team members to make sure our project was done in a timely fashion. Every member was respectful and seemed to work well together. The lead Tech, Dillon, was always available and kept us informed on the progress of the work and transparency on the job being done. Dillon represented the company well. Thank you.
I cannot say enough good things about Donovan AC. They arrive timely, everyone has been courteous and very knowledgeable. They take time to explain what they are doing and why. They take pictures and show you what needs repair. Pricing is fair. The office provides the same excellent service as is provided on site. I am extremely happy with this company.
These guys are the real deal. After getting different quotes from other companies my lovely wife and I decided to go with Donovan Heating and Air. We were nervous at first due to the scope of the work that we needed. They reassured us and made the idea of purchasing a new unit with them as painless as they possibly could. It’s still painful to think about the cost of the whole thing, however in the long run we know it will save us lots of money. Plus waking up because it’s almost 90 degrees in your house is no fun. They arrived early on the day it was scheduled (today) and completed the job between their estimated completion window. They walked us through what we were doing and explained to me each piece of equipment did. I enjoy learning new things. They did all this in the rain and they were very kind and down to earth. A huge shout out to Raul J.B. And Britain! Thanks for everything. The other companies we looked at were rated 5 stars (I have high standards). Donovan gets 6.
Had a great experience with Donovan Heat & Air yesterday. The technician, Steve, called to let me know of his arrival time, he showed up on time, was very professional and polite, and got right to work after speaking to me about the issue with my AC. He assured me he could have it fixed that night, and he did. He showed me how I could sign up for their maintenance plan for only $32 more than what I'd be paying for the service call, labor and part needed, and after the positive experience, it was a no brainier for me to want to do future business with Donovan again. Steve, is an incredible asset to your team. He had my house cooling down from its 92 degrees within the hour.
Maureen Brookbank
a year ago
I am so happy that Donovan was recommended by a neighbor who believes in the company's honesty and integrity. Christian was able to fix the issue and what made it really fun was that he was so happy that he fixed it.
Margarete Vest
a year ago
James, Tyler, Brian, and Luke were great, efficient, arrived early and installed the two units fast. They made adjustments at my request to the piping configuration. Two great teams working at the same time for two units made the job go smoothly. The ac units are so much quieter!
Deerwood Country Club
2 years ago
Sales and Service were professional, upfront in pricing, arrived on time and finished on time. They were quick to schedule (important with an A/C) and had us up and running before the estimated finish time. Very happy with my new A/C unit.
Had thermostat issue, called Donovan as I have used them for routine care. They set up an appointment for the same day, arrived when expected, in and out in no time. The new thermostat was installed, no pressure to replace or to choose a more expensive one. These guys are wonderful.
I'm on their maintenance plan, but have also had them out for service. I'm always scheduled quickly, and the technicians are knowledgeable and courteous. I'm really happy with Donovan. Today’s tech, John Daniels, was especially kind and helpful.
He and Stephen are wonderful, actually everyone who has come out the past 14 years has been great! Love Donavan!
SamanthaHarrison1
4 years ago
We just had Donovan Heat & Air at our home. Ryan was our service technician and was an absolutely amazing man. He was thorough and polite. Very professional. He explained every detail on how to keep our AC running smoothly. Your company is very lucky to have such a technician like him. Thank you so much.
Amazing service, they sent me a text with a picture of Terry (the AC tech) letting me know he was in his way. Terry did an extremely thorough job inspecting the unit and found several issues that needed correcting. Would highly recommend.
Came home from vacation and the AC was not blowing cool air. Tried to troubleshoot at home with no success. Called several different companies everyone was swamped and unavailable for days. Donovan's committed to service our concern by 7pm that day. Indeed they delivered. They called and sent a texted when they were 15 mins away. Stephen Keiler was very informative, kind and professional. He explained our concern, offered the annual service plan which saved us money and answered all our questions thoroughly. I always get nervous when something in the house breaks down, and Donovans handle our concern with care. Thanks again!
Everyone from the company has been top notch and reliable! They’ve encompassed everything someone would want to do things right,: knowledgeable, timely, no “oversell,” courteous, clean, and thoughtful. Absolutely excellent & very highly recommend them!
Sam was very knowledgeable about air conditioners. He was honest, polite and we felt that he had our best interests in mind. Would recommend Donovan’s.
Mitch Portwood
4 years ago
Jamison, Harley and Raul did a great job on our unit replacement. They arrived on time, explained what they would be doing, answered questions and provided periodic updates on progress. Once they completed the job, they went over everything that was done, explained the new programmable thermostat and again answered questions. Overall, they were professional, courteous and knowledgeable. I will definitely use them for future work and recommend anyone needing an install or on-going maintenance to give Donovan a look.
Renee McKinney
5 years ago
I’ve been using Donavan Heat & Air for years. They have always been friendly, knowledgeable and quick to assist me. I’ve requested the same technician for all my service appointments because he is like family. He is on time, makes great suggestions and goes above and beyond to make sure my system is running smooth. I purchase a maintenance plan yearly that has proven to be helpful with keeping my system running good. I would highly recommend Donovan Heat & Air because of their customer service, team members and their commitment to providing great service.
Carolyn Meagher
8 months ago
Problem was solved quickly. Samuel was thorough and completed the job quickly. We’re thrilled with the response we get when we call for service.
Michelle Childs
5 years ago
After dissatisfaction with our current heating/ac company we called Donovan for their advice and inspection. Mike arrived promptly and did a complete inspection of our system. Explained our issues very well and tweaked a few things and we were set. We felt completely comfortable with his recommendations which were not what we heard from our previous company. With little more than a service call charge we were all set.We even signed up for their service program. Highly recommend Donovan's for your ac or heating needs.
I came home from work today and A/C had stop working. I called Donovan and they had Jamison at my house in less than 10 minutes and my A/C fixed within the hour. Customer Service doesn't get any better than that! Jamison was very professional, knowledgeable and polite. Thank you Donovan and Jamison!
We are always pleased . Donovan Heating and Air never tries to upsell, or con you into something you do not need. The guys are always polite, and efficient. I highly recommend.
Randy Davidson
3 years ago
Very impressed with this company. We just had Eddie come to our condo to do a yearly maintenance checkup. He took his shoes off at the door and even took a rag and cleaned up the tile in the area he worked in. Every person I have dealt with has been helpful, knowledgeable and courteous. Well done!!!
Great hospitable crew made for good customer service. Questions & communication were no problem. Installed a new more efficient HVAC system that kept my natural gas for heat. Have AC to get me through the summer for now.
We have used Donovan for several years. We carry the Service Contract for 2 service visits per year. The techs have always been knowledgeable. Today, the tech was delayed and one of the company owners called to apologize and give an update. Very professional service. We highly recommend the company.
Jordan Valentine
10 months ago
Jamison came, quoted and brought a sea of blue to concur the job! 5 star service all the way around! Would recommend highly to anyone with an AC in Florida!
One day last week I returned home from work to find out the air conditioning in my townhouse was not working at all. I contacted my landlady, who told me to call a local company, which I did. This was Monday and the temperature outside was in the 90's. That company told me they could come out no sooner than Wednesday, which was totally unacceptable. I made the appointment but called friends for recommendations on who else to call. When I called Donovan, they said someone could be there in an hour. This was great news of course - but the best part is that a very capable and polite technician from Donovan was at my front door inside of 25 minutes! Brinton diagnosed and fixed the problem that night and I was extremely happy with his work and his demeanor. He was helpful, professional and considerate and really inspired confidence in me that he knew what he was doing. Donovan is a little more expensive but well worth it and I recommend them to anyone and everyone! Thank you so much.
Peggy Jackson
9 months ago
They installed and m serviced a central dehumidifier. All the techs have been great. They are friendly, courteous and knowledgeable.
We have been more than satisfied with Donovan Heat and Air. The quality service, system, professionalism, and honesty from the original quote when Aaron came out, the installation, the courtesy calls to the after sales follow-up. We couldn't have asked for more! Keep up the great job guys.Thanks for a job well done. I will definitely be recommending your services.
Exceptional customer service with professional, knowledgeable technicians. Jerry came out to service our AC and quickly identified and fixed our problem. This was our first time using Donovan and we will certainly use them going forward.
Jennifer Tucci
10 months ago
Cannot say enough good things about my Donovan experience. Highly recommend - they really took care of me.
Donovan has taken care of my heat & air for years. They are offering electrical work now. Edward did an awesome job installing new ceiling fans with lights.
Patrick Lawson
a year ago
Donovan is top notch. They're always responsive and on time. All technicians are respectful and professional. Sam was awesome today!
Roger Postlethwaite
6 months ago
Brian and his team met and exceeded all our expectations. Highly professional and easy to work with.
Roshan Kallivayalil
a year ago
Rodney James did a routine maintenance and was one of the most pleasant people to work with. He was very profession and knowledgeable, and has such a great personality.
Eugene Johnson
2 years ago
Kyle and his team are wonderful to work with. They show up on time and clean up after the job. They completed a huge job for me on time and on budget. They even stayed after hours to make sure the job was complete in one day, when most would have probably left me without HVAC until the next day. I am a customer for life.
MarLane Knuppel
6 years ago
Our Donovan Heat & Air experience was the very best! The service technician that came to our home (apologies for not knowing his name), was very professional and very friendly. He spent a great deal of time trying to problem-solve a unique problem we had with an old wall panel, he answered all our questions and he went above and beyond in treating us with kindness and respect. I would highly recommend Donovan to anyone and will most definitely continue to use their services in the future.Thank you, Donovan Heat & Air!
Silke Schuler
9 months ago
Cheyenne did a very carefully and professional job of taking down and wrapping our contemporary chandelier. I would highly recommend her.
cynthia rush
7 months ago
Brian Frendahl was polite knowledgeable professional work ethics explained what questions we asked a very neat worker had pride in what he was installing a wonderful employee Donovan should be very proud of his work! Thank you so much! Your company is the best in Jax!?
Howard Shumate
4 years ago
Donovan had the best price and the most knowledge of the rebates available for geothermal units. Install was fast and efficient. All team members were professional and courteous. Answered all questions. New Unit is working great. Would recommend Donovan to anyone needing AC replacement.
This experience of getting a new HVAC system and having it installed was the best I have ever had. Danny, the lead installer was amazing and extremely helpful getting everything done, explained to me and connected to my phone. Could not possibly be more satisfied.
Alex did a great job....He was very professional and knowledgeable...He is a great employee and was able to get us a new system that we could afford...we give him 5 stars that would be more if there were more. Excellent Job!!
Cathryn Winterfield
a year ago
Terry was on time - texted me in advance with a photograph (he needs a new photo - he’s better looking than the photo) which I appreciated as a widow living alone. He was knowledgeable, professional and efficient. He explained everything that he was doing. If I still owned my company, I would hire him for sure.
When I moved into my house the previous resident used Donovan so I signed up for the maintenance plan with them. That was 4 years ago and I recommend them to everyone. They are always quick to come out when I have a problem. I love that I can always get the size filters I need at the shop. My most recent service was amazing. Eric walked me around to each point of inspection, answered my many questions and showed me some things I can do on my own to make sure I keep my unit in the best condition.
James, Tyler and Brinton were courteous and professional in their interaction with us which was appreciated. More importantly they were knowledgeable on what they were doing which was installing a brand new 5 ton Carrier unit. Thank you guys for giving our family such an excellent experience. Stay cool!!!
We have used Donovan for several years now. We have found them to be prompt in their response, as well as honest and competitively priced. Our sales person, Aaron, is wonderful and always takes great care of us. We highly recommend Donovan Heat and Air!
I had a whole new heat pump system installed. Every aspect was excellent...very professional from start to finish. Would certainly recommend to anyone.
Our technician, Rodney, was very friendly and professional. I had confidence in his assessment and his work. Excellent representative for Donovan Heat and Air.
Kirk Johansen
7 years ago
OUTSTANDING service from problem diagnosis to review of replacement options (capability vs price) to installation.Sales Rep (Brandon) provided a VERY comprehensive list of options for us to consider to replace our 5 Ton system. He invested all the time we required to fully consider pros and cons of all options without any pressure to purchase any specific system. He answered our questions candidly and comprehensively so that in the end, we were fully comfortable with the choice of system we made and purchased.Installation (Kevin) was completed professionally and clean-up completed beyond my expectations. Kevin provided us a complete overview of the new system and thermostat ensuring we were comfortable with the operation of the new system. He also went over all our paperwork very completely and when done, made sure we had no questions before he departed.Overall, I'd HIGHLY recommend Donovan Heat & Air. We've been customers for 10 years and this system replacement confirmed why we continue to be VERY satisfied customers and will bring any future Heat & Air business to the Donovan team.
Friendly helpful folks! I’ve used them for maintenance for years and finally needed a new system. Aaron, Brian and Thomas were all prompt, professional and kind. They did the job well and efficiently. Thank you!
JB cleaned out the a/c discharge line. I appreciated his politeness and kindness of manner and his professional thoroughness. I have learned over these years to expect such treatment from Donovan personnel.
lorene Gibson
3 months ago
The workmen arrived on time and started installing the system. I was not disturbed while they worked. After testing the hot and cool air, they cleaned up the work area. The system works great. Thank you.
Fantastic service and quality. Kevin even came in early and was able to fix our machine quickly. We were having a problem w/ a pipe outside which he was able to adjust in no time which showed how your employees are willing to go the extra mile to please your customers.We will make sure that we continue to stay w/ Donovan as long as you have people like Kevin providing such excellent workmanship and professionalism. My wife and I will strongly recommend your company to anyone who needs their air conditioner fixed or replaced.Thank you for being such a wonderful company in a sea of anonymous businesses who only exist to make a buck and give poor customer service. Please put this on your Facebook page if you want to because you have my permission.
Daniel D'Alesio
3 years ago
We have used Donovan Heat & Air since 1991. They are true professionals at every level of their business. Reasonable prices on units, outstanding service and always courteous and professional. Extremely responsive to questions and inquiries. Would highly recommend Donovan without reservation.
Brian and John did really great work. They were very professional and efficient. They made sure everything was working properly after completed work and also cleaned up.
Eddy showed up on time. Very professional and explained issues he found. Previous service company had miswired a capacitor in the spring . Effect had our external fan running backwards. Service company’s last PM in fall didn’t notice the fan function issue. Glad we switched to your company. We are switching our rental property contracts as well.
This team was professional, timely, and efficient. Received a sensible estimate for the replacement of our AC ducts and associated components. In addition, the team came out the same week as the estimate and finished the ductwork in 1 day. Had our new ductwork in place, the AC back on, and cooling the house in no time. Would recommend this company.
Dimitri Demopoulos
a year ago
Out AAON unit had a worn out belt that needed to be replaced. Ryan responded very quickly and replaced the belt with a more durable one - no problem. Ryan has kept our HVAC units in excellent working order, professionally solving all our problems both large and small. Many thanks & much appreciated!
I’m happy with the fast and courteous response to my call. My AC was not cooling properly and my tech found and clearly explained my system had leaked coolant. Thank goodness the service was completed within 24 hours of my call!
Leedom Kettell
10 months ago
Donovan is the best. They have been our service provider for 15+ years. They are prompt, efficient and the technicians are fabulous.
Stuart was amazing! He updated my system details, and was very informative. He has a great personality and I really enjoyed talking with him.
Thanks Donovan!
Craig Cargill
2 years ago
I was a current client with Donovan when it was time for a new A/C unit. I did a lot of shopping other companies, but Donavan's service product and prices could not be matched. Dillon and Brian did a great job. Thanks
Herschel Shepard
a year ago
We got a fantastic price from the sales guy Brandon, who didn't oversell us at all and explained every nuance of the system as he laid out our options. Adam Reid and his install team showed up exactly on time for the installation and had it finished by midday. Adam was friendly, smart, and incredibly proficient. He answered all of my questions and was professional and courteous. This company is about as top-notch as I've experienced, and I would recommend them to anybody!
James Terrell
7 years ago
My landlord has been using Donovan since before I became a tenant 9 years ago. Since that time, they have installed a complete AC system (about 4 years ago) and come for maintenance every 6 months. When the old AC failed they provided room units and worked very quickly to get it replaced. I always get a visit from Rodney to do the checkup. He's very professional and extremely friendly. We both enjoy soccer so I always try to chat him up about our favorite teams and the current season. He's nice to humor me. I highly recommend Donovan's for fast reliable AC and heating needs
Donovan has handled our A/C service for several years after transferring our business to them from another provider. They have always been extremely professional, on time, and competent in work quality. Rod did a great job for us today and we have never had an inexperienced serviceman from Donovan.
We are extremely happy with our new AC system from Donovan. Beginning with Brandon who did an outstanding job on explaining our options and providing a complete written estimate before he left and concluding with Steve and Thomas who did an amazing installation in a space that was very challenging. I would highly recommend this company.
Katie Ghiotto
5 years ago
We have been a customer with Donovan Heating & Air for almost 8 years now, and can't imagine ever needing to switch. They helped us with our new unit purchase when we first bought our home and have been regularly servicing it ever since! Setting up the service visits is always super easy, the technician is always timely on arriving for the appointment, is always very polite, and the actual service/repair is complete. I recommend them to anyone that asks!
Walter Jones
9 months ago
A/C went out on a 91 degree Sunday day. Called the emergency #. They sent someone out before the end of the day. They diagnosed and fixed the problem. Prompt and Excellent service.
Replaced an aging system and upgraded the installation hardware.Process was flawless and exceeded my expectations.A month later responded to a service call on my other system shortly before a scheduled flight. Rectified the situation in more than enough time to make the airport without a rush.Highly recommend Donovan Heat and Air.
Lindsey Hidenrite
a year ago
I was able to get a same day appointment for a leak and JB was on time, efficient, honest and communicative. I look forward to working with them for continued maintenance and a new unit!
Very professional on time and knocked out the work very fast very friendly people answered every question that we had and didn't mind our kids running around
Lauren Comerford
a year ago
Wonderful experience with Donovan Heat&Air! Everyone from the telephone receptionist, the sales specialist, to the technicians were personable, professional, honest, and timely. Will be recommending to family and friends. Thanks for awesome service!
We have used Donavans for over 20 years. Have never had a problem. We prefer Dustin as our tech as he is knowledgeable and professional.
Just had new AC, air handler, and duct work installed by the fantastic guys at Donovan. Everyone has been amazing to work with and the work done is impeccable. And of course it's super nice to enjoy the quiet and cool air. ?Highly recommend!
George Booth
4 months ago
Replaced old heat pump and air handler. Fast efficient and meticulously neat techs.
After experiencing some less than satisfactory HVAC support on my previous house, I was absolutely delighted at the quality and diligence that Donovan brought to our new house in Ponte Vedra. In particular, Ryan, went beyond the call of duty by checking out and repairing all of our air conditioning systems (beyond the repair we needed on one). He also provided great feedback on gaps in insulation, invasive rodents etc. and he solved our wireless thermostat dilemma. Donovan has my business moving forward.
Fr. Denis O'Shaughnessy
a week ago
Quite knowledgeable... and very professional and polite!
Angie Reinecke
10 months ago
Very professional!! Start to finish, these young men were awesome!! I definitely appreciate having a working air conditioner. Thank you so very much!!
Joshua Garland
4 years ago
Chose Donovan because they are a Carrier dealer. Great installation team. Installed two units (upstairs and downstairs) in a single day. Professional and quick. Had some initial issues (wiring problem) that required a couple of service calls but they were immediately responsive and fixed the problem without trouble. I would certainly recommend and use them again if necessary.
Technicians arrived on time within the window to inspect and check our electrical power pole on the dock. Very professional and friendly. Very thorough in checking out the power pole. Cost seemed a little high but was able to use a $50 off coupon.
Phillip Lavallee
6 months ago
Awesome support with a complete replacement of two HVAC units, including moving the air handler into the attic, and relocating the condensers.
We could not have asked for a better experience with Donovan Heat and Air. Our heat went out and they were able to get someone out the same day for a diagnostic test. They provided all of our different options and allowed us the time to thoroughly review and make a decision on next steps. We ended up deciding to go with a new system. We worked with Brandon on our quotes and he took great care of us. We didn’t feel pressured to make any decisions and he was very patient and helpful with our questions. Would definitely recommend to anyone! Very professional!
I called at 4 PM and the technician was there at 6. Our lines were completely clogged. Donnie worked diligently to get out system running and assure we didn’t flood. He was wonderful.
Hayley Hamilton
a year ago
Ruslan is a phenomenal technician. Very thorough, excellent communication and explained all options for our HVAC. He does great work. Thank you, Ruslan!
denise carpenter
a month ago
Installation of new electrical outlet was professional and painless.
Danielle Jingle
10 months ago
Sam and trainee thoroughly checked my HVAC system to discover why it couldn’t seem to keep up and was constantly running. When they weren’t sure, they consulted with management. Had a part brought from Jax Beach. Replacing the *piston seems to have helped with cooling for now. Will continue to monitor. I appreciate the due diligence and trouble shooting. They spent a lot of time trying to resolve my issue.
Caroline Meireles
6 years ago
Amazing experience with Donovan Heat & Air this past week! Not only did they offer the best price on a new A/C and zoning system, but the service was incredible! Highly recommend. David, Dustin and Tommy went above and beyond with installing our new system and worked their butts off all day to get the a/c in our three story home up and running! The air is blowing nice and cold now and we absolutely love our new unit. Thanks so much guys!!
I Inspected the work and the air handler at 11:30 salt Creek here in Ponte Vedra Beach Florida after the technicians left. Was very surprised how dirty and how much trash that was left in the attic.After that I went into my own attic at 1140 salt Creek where Donovan did work on our vent trunks about ten days ago and found the old trunk still laying in the attic.Not happy with stuff customers normally don’t see being below what I understood to be Donovan standards.
Suzanne Broward
7 months ago
As always , our repairman was very professional and did an excellent job. Thank you for the great work.
As a new homeowner, learning you need a whole new AC system is tough news. I asked around work to get recommendations as to places to call with a good reputation and fair pricing. Several people said Donovan Heat & air. I called them as well as 2 others and easily made the decision to stick W Donovan. I have regular service & everyone is great. Highly recommend
sherill herzfeld
a year ago
Donovan is great in all aspects of appointment. Dustin texted when he was on his way and was nice, experienced and knowledgeable. So happy with them!
I have highly recommended Donovan A/C to my friends and family. David C.is an excellent A/C technician. He has serviced, cleaned and repaired my systems over the years and kept them in excellent condition, to keep my home comfortable and energy efficient. He is always careful to wear booties on his feet and keep his work neat and tidy in my home. They always give me a call ahead of time so I can meet up with them for scheduled service, and that helps me so I don't have to wait all day for a technician.
After returning home from work one evening I noticed that the house was a little warm. I went outside and checked my unit and discovered that although the unit was on, the fan blades were not spinning. I figured that this was an issue that would not be resolved that night given that it was already 7:30PM. However, I called Donovan that night to schedule an appointment for someone to come out and take a look at it. Kyle answered the phone almost immediately and I told him of the problem that I was facing. Kyle then told me he would be out there in 30 minutes. I was shocked. I don't know of any company that would go out of their way at such a late time in the day to take care of a customer. Kyle rang the door bell 30 minutes later and had the problem fixed within another 30 minutes. It was closer to 9:00PM when Kyle finished as he made sure the unit was cooling properly before he left. I commend Kyle for his efforts and will never use another A/C company but Donovan from here on out, and I suggest that you do the same. You will not find better people to work with at the level of service they provide. Consider me a strong reference for them.
Stephanie Cobb
2 months ago
William was very helpful. Would recommend them for sure!
Anna Stevens
8 months ago
Was so impressed with the entire experience!!! Everyone from the lady on the phone to the wonderful polite man who help me throw this day. Hats off to you all and keep up the great work!!!!
Linda Anderson
6 years ago
Very efficient, on time and had supplies to quickly replace a failing part. I was impressed they were able to pull up my history and realized I had a 10 years warranty on parts and labor. The unit is not yet 10 and already paid for the coverage. Would highly recommend the extended warranty.
Travis went above & beyond to explain the problem and provided great service. Now updating to say that 4 months later I had a new system installed and was very pleased with the professionalism of the installation team.
Richard Docen
5 years ago
I was having an issue with my dryer exhaust fan. I had two other companies unsuccessfully troubleshoot the problem when I heard that Donovan Heating & Air had successfully repaired the exhaust fan in another residents condo. I scheduled an appointment with Donovan and had the problem correctly diagnosed and repaired. Their service was timely, efficient and very professional.I’m a very happy customer, will use their services in the future, and highly recommend them to anyone needing heating or air service or dryer exhaust fan issues.
Arvelio Garcia
6 years ago
I have inherit a service contract with Donovan Heat and Air from previous owner, which they come out twice a year and check all units and service them as needed for about $480 (which i recommend specially when more than one unit). They showed up on time, were cordial, very professional and diligent. I would recommend their service and definitely use them again.
Zach and Nate did a great job installing my new AC system.
They were very professional and answered all my questions.
Very happy with the company as well as the tech. Very professional and he explained everything to me. I HIGHLY recommend Donovan Heating and Air
Jeanne Reichmann
a year ago
Super service and very accommodating. Our AC totally went out and Donovan could not come out the same day. So they let us borrow 2 window units which kept us comfortable until they could get someone out to replace our unit. Very pleased
Bradley Frizzell
7 years ago
The work done was really great. Jason went the extra mile to ensure the system was fully tested and made sure that the air intake room was properly insulated. From start to finish the work was very professional and clean. The area was cleaned up behind him and all of the hold hardware was hauled away. Really couldn't imagine a better or easier install. Thanks!
alec viravong
9 months ago
Arrived on time, quality work done. Needed a compressor fan replaced. Alex had me up and running in a couple hours!
Bill “Beach Bill”
2 years ago
Outstanding job by this team, they did a great job and went the extra mile to be sure all was top notch. I highly recommend them. I having with doing business with Donovan HVAC for over 10 years, always great. Thank you!!
Michael Erdman
2 years ago
Brian, David and James did a great job installing a new two-stage unit, running new lines and fixed all issues. They went above and beyond re-plumbing the drain line from my heat pump water heater as well (I had it plumbed into the previous drain line).
Kendra Cantlon
5 years ago
Donovan Heat & Air has been my first and only air conditioning company since owning my first home 4 years ago. Air conditioning units can be such a pain to work with, high maintenance and pricey and Donovan has made it SO easy for me! I am on their yearly contract with filter maintenance and they always give me such a nice reminder to when I need to schedule for that! Everyone is so polite and professional and always exceed my expectations for customer service! They are always prompt on timing and if there is ever an emergency they put you first and are out in a jiffy to resolve any issues! I highly recommend Donovan Heat & Air to any of my friends, family and clients! Great job guys!!
Gloria Montesino
a month ago
Very professional, very reliable, punctuality which for me is very important.
Hobart, a very knowledgeable guy, found the issue fast. Very happy with his services..
Marissa Ierna
3 weeks ago
Replaced system items that needed to be replaced. Great Job!!!
Jax Beach Girl
6 years ago
I've been a Donovan Customer since 2003, with a purchase of a unit. I've recently needed some repairs and from my call to the service Kevin provided was top notch. No hard sales just a repair and a suggestion to move to the customer program because of the age of my unit. I appreciated the feedback and in the long run the program will pay for itself! Love Donavan! Thanks Tim and Kevin!
We have been using Donovan for years. They are reliable and their technicians are helpful, teach us about the A.C. unit and always call before arriving. We had Eric service our new unit (purchased & installed by Donovan... but can't remember the technicians name that did the install) and Eric was funny and knowledgeable).
Samual came out and did an awesome job working with my customer. Her HVAC went out late in the evening on a cold night and they stepped up to help. I will definitely use them again!
Brian and Luke were fantastic. On time. Fast. Very professional. They got my AC back up and running in no time. Can’t recommend Donovan and their crew enough.
Don Toso (Don's Den and Designs)
a year ago
Donnie did a great job installing new dryer vents at my house. Very friendly and professional. The office staff was very responsive as well. Thank you!
The technician was on time, and replace the bulb and ballast on my air purification unit. He’s very nice and proficient, and thorough.
My air conditioner went out late last night and I called Donovan Heating and Air first thing in the morning and they had their technician on-site within a couple of hours. They followed up with me a couple of times by phone to give me an update on their arrival time. Their technician - Rod James was very professional, polite and courteous. He explained what repairs needed to be made and effected the repairs within minutes my AC was back up and running. I'd highly recommend Donovan Heating and Air!
Ray Dean Cornell
a year ago
Zachary Loizo installed my new system he done a great job. Was polite and informative. Made sure everything was okay I would recommend him for anyone.
I'm always impressed with the professional appearance, attitude and workmanship of the technicians from Donovan, from the time they installed the new unit to each scheduled maintenance. Steve was the tech today (2/28/17) and took the time to make sure that all my questions and concerns were thoroughly answered, to my satisfaction and understanding, as were other tech's in the past. I would most definitely recommend this company to others.
Martin Boylan
4 years ago
Had a great experience with Donovan Air.Arrived at the appointed time and promptly diagnosed the issue. Repairs were completedquickly . Jimmy was the picture of a professional at his trade. I highly recommend this firm for Your needs
Amazing company! I called to get information on pricing before I was ok for the them to come out and work on my hot blowing AC. The person on the phone was polite and very helpful. He was ready to set me up on an appointment that same day. The day of my appointment I received a text letting me know the tech will be at the house whithin 2 hours the tech was there on time and he worked very quickly on the issue! I recommend Donavan Heat and Air to anyone that needs their AC repairs. Plus they have programs where it helps you maintain your system while saving money.
Ryan is amazing. So nice and helpful and clearly knows what he is doing. I got screwed by a couple of other AC services who fixed things that were not broken and did not know what they were doing. Would have saved a lot of money if I had called Donovan initially.
Arlene Vandroff
7 years ago
Donovan sent out someone quickly to my emergency situation. Rod James was outstanding. Our AC was not working properly and Rod figured out what the problem was and replaced the thermostat. We are older clients and the new technology was daunting but Rod was patient and took the time to help us learn how to use the new equipment. He was very helpful, professional and caring. We've been using Donovan for more than 20 years and we have recommended them to many people who are also very happy customers. We highly recommend this company and Rod!
jonathan curzon
a year ago
Stuart was excellent, and did a great job. He was professional and knowledgeable. Service performed was great. Disappointed in the price jump from $194 to $239 in a single year, but it is what it is.
Heather Waisanen
a year ago
AC went out and Alex was able to come out ahead of the scheduled time to check on the system and provide the necessary repairs. Everything was handled quickly & professionally.
Sabrina Shultz
7 years ago
I've been using Donovan Heat & AC for about 10 years now. They put my AC unit into my prior home and my current house as well. I've always been happy with both their service and prices. Any time they're running late I get a call - I'm not sitting waiting and wondering where the service reps are! I love that they have convenient hours and call to remind me of my appt the day before. I trust the reps as well as the owners and would highly recommend them to anyone!
Ainsley Warmuth
2 years ago
Brian Fluharty and his team from Donovan Heating and Air installed a new HVAC system for us. They were professional, knowledgeable, polite, and cleaned up well after the installation. I was very pleased.
Jerry Walters
2 months ago
Stuart arrived within the time frame promised and was very knowledgeable, helpful, friendly and professional. He explained the issues and then proceeded to solve our problems. He set us up for a sales person to come out and give us an estimate for a new system. He also gave us valuable information re our choices and possible pitfalls of which to be aware. Great experience for our first use of Donovan Heat and Air.
Donovan heating and air were able to come out first thing in the morning and diagnose / fix my problem immediately. Their professional and attention to detail resulted in a once again happy customer. I will return for their expert advise for all of my future maintenance and repair needs on my heating and cooling system.
William Robichaud
a month ago
Always glad to see Ryan taking care of the service.
This team of technicians was dynamic!! Very polite, professional. Helpful with any questions I had. They cleaned up behind themselves.
Lauren Shiver
5 years ago
We have had Donovan service our air conditioners for years and have always recieved exceptional service. Because of our biannual check ups, we have not experienced any problems with either unit.Donovan also installed all new duct work for us. It was a huge job, as it's all under our above ground house. But they came out in the hottest part of the summer and had it completed in one day!
Alex was fantastic. He cleaned and opened the entire system to check that all was working. I have asked that he be my ONLY service person going forward. Would NEVER use any other ac company.
gerralee chin rothbard
4 years ago
Jared was great! He checked to make sure all three of my A/C units were properly functioning. He was thorough and informative. All of the staff at Donovan’s have been wonderful to work with in the past and present. I’d highly recommend them for any of your A/C needs.
Barbara Beyeler
a year ago
Donovan always has the nicest, best employees. They were on time, informative and kind. I am very happy with the work they did and the attention to details.
Anthony Hicks
7 months ago
Ridiculously overpriced since new ownership came in. Will not use again. There's a difference between making a fair profit and taking advantage of the customer. Will post my experience on other sites besides this proprietary site
Samuel was professional and on time. he diagnosed the issue and resolved quickly. I appreciate Donovan have extended weekend hours it's very convenient
Elizabeth Seymour
a year ago
Everyone at Donovan is extremely helpful. They are willing to answer questions, explain things thoroughly, and are consistently professional and reliable. They provide outstanding service.
Called at 7am and ac was repaired by 1130am. Replaced fan motor. Thanks for the prompt service. Stuart was great
Kimberly Maclennan
6 months ago
Tried to do duck cleaning but it will destroy my existing duck work. Received an estimate on duck work and scheduled for a duck work to be done on Tuesday
Jake was amazing! He was very helpful, friendly, and very knowledgeable!
James was very professional and walked us throughwhat was wrong. We knew our AC was on its last legs and James confirmed it. We didn’t like to hear it, but we knew and James was kind enough to help us begin to navigate our options moving forward. Thanks James for coming out on a Saturday and thanks for your gold standard customer service!
Called in the morning, capacitor replaced and cool air back by 1:00 PM: best service from the appointment call through the end of the service visit. I recommend Donovan, especially if you're at The Beaches. Thanks!
michele smith
9 months ago
Alex is very knowledgeable and installed a new capacitor on our AC and a UV system for keeping the ducts clean. He was very professional.
Donovan is always accommodating to get to my houses when we have issues. We've been using them for 23 years and they're techs are like family. They make it a point to. See if an item is still on warrantee. Good company - I highly recommend them!
Debbie Kuniansky
7 years ago
Donovan came out within an hour of my call that our air conditioning broke. Eddie our technician was great. He was able to diagnose and fix the problem right away. I am always so impressed with the service and professionalism of Donovan and their service people, like Eddie.From your loyal customer, Arlene Vandroff
Barbara Sloan
9 months ago
Donovan is a class act. Their people are friendly, thorough and responsive. I won't use any other company.
Be a good human
8 months ago
Terry was on time and extremely professional. He explained everything that he was doing and answered all of my questions. He is a very knowledgeable technician.
Carol Liebman
8 months ago
Initial check of system and set up of maintenance contract. Irwin was professional and personable. Off to a good start with this company.
Kristin Smith
7 years ago
We wanted to thank Donovan for coming right out when our air was down. Your technician, Rod, was professional, friendly, and knowledgeable. He fixed the problem quickly and we have had cool air since. I will always call Donovan. They have never disappointed me and I know I can count on them.
Greg was very professional and thorough with the details I was concerned about. He answered all my questions and advised me on how to properly run AC in our home. My family and I are more than satisfied. Thank you for taking care of us!
Donovan heat air and air is a fantastic company. They came and put in my unit even though there was a tropical storm out. They will not sell you a unit that you do not need. They're very dedicated to their jobs and want their customers to have the best experience. I recommend them to everyone I know that is looking for a new Heating and Air company. Or someone who wants a second opinion on a new unit. You guys are fantastic!
Technician was friendly and very thorough. He quickly identified a problem with my system and spent the time it took to go through the system thoroughly to check it out and fix the problem (that ended up taking about 2 hours so he seemed quite thorough). He didn't try to sell me anything I didn't need or twist my arm into signing up for the company's service plan. He also was very conscientious about taking his shoes off before coming into the house.
Nick and Jeffrey were very professional and accommodating with every step of the installation. I am very please with quality and promptness of the job and I will recommend the services performed by Donovan Heat & Air
Derrick Bruce
4 years ago
Amazing company! I’ve been on their service plan for 4 years and they’ve always been professional and flexible. Everyone on their staff is extremely knowledgeable and friendly. Particular shout out to Brandon Z. He went above and beyond to help out, even scheduling a service call for me while on his “off” days.Could not give a higher recommendation to this company.
JB was great ! Did my twice a year maintenance to keep me up and running without issues. Scheduled, on time and always very professional.
Robert Raesemann
6 years ago
I used Donovan to replace the old builder grade A/C unit about 6 years ago. They did a first-rate job with the new installation and the unit has performed fantastically. I could not be happier. They have always been fast responding to the occasional problem. I recommend them without hesitation.
I received emails and texts prior to the appointment to confirm. They were on time, professional, thorough, friendly, and competent. They provided more filters as per my request and answered all of my questions. Very satisfied
Today we had extensive work done to our home which involved replacing all of the duct work in our extremely hot attic! We were lucky to have Kevin and R.T. tackle this unpleasant job! They were thorough, hard working, and uncomplaining! We have been Donovan customers for quite some time, and we appreciate their help and concern.
Donna Christensen
6 years ago
Donovan Heat & Air has served my heating/cooling needs for 7 plus years and I definitely recommend them for maintenance and service. It's a family owned business with qualified technicians who have done a great job. Questions answered and technical info are explained thoroughly. Great employees with a great company, Thanks
Gayle Gallagher
7 years ago
Everyone at Donovan is wonderful: Brandon who explained my options and helped me select the right system; (the young man who removed my old unit--can't remember his name); and Thomas and Adam who installed my new unit. Everyone was professional, courteous, and thoroughly knowledgable about the product and its operation. I recommend Donovan without hesitation. It was a great experience from start to finish.
Service was outstanding. Crew of 8 arrived promptly at 8 am and worked installing two units. Done and cleaned up by 3. Great work guys!
Angela Labella
9 months ago
The only A/C co. I would call. Very knowledgable and go the extra mile to complete a job correcting. Excellent work.!! Worth it to be a preferred customer...
Once again, Donovan has taken great care of our HVAC unit. Their technicians are always kind, courteous, knowledgeable, and helpful.
Erica Davalt DeStephano
6 years ago
Technician was on time, very knowledgeable; explaining every test including his findings, and was very polite and courteous. Stewart also informed me of maintenance program and how it's very beneficial, but was not pushy. I would use Donovan again and recommend them to friends and family.
Austin modernized six of our electrical outlets quickly and efficiently. He demonstrated how to use the safety features. Austin listened to what we needed and made it happen. Good Job!
I was having difficulty getting service after Hurricane Matthew from the company we had been with for over 30 years. My son suggested we give Donovan H&A a call and I'm glad we did. Our fix was relatively easy but as a result of the excellent service we had them replace the HVAC at our rental property that had suffered damage from the hurricane. Prompt, efficient, proficient and excellent customer service convinced me to make the change!!
Harry Heinke
7 months ago
Technician is experienced and professional. Recommend Ruslan for all A/C maintenance, repairs, and installation.
After saving money to fix our AC we looked at a lot of reviews before we chose a company. We were fortunate enough to have someone come out the same day we called to fix our AC. He walked us through what was wrong and even went further to fix other problems we were explaining. They offer great pricing and did not make us feel obligated to purchase items or services. Will definitely be using them again!!
Cynthia Feeley
4 years ago
We have been using Donovan for our HVAC needs since we bought the house about three years ago. They installed one new system and maintain both. They have always been professional, friendly, and responsive. I would definitely recommend them.
Semi-annual check up. Always prompt, accurate, professional and courteous. Have used them for years at multiple locations at the Jacksonville Beaches. They take good care of AC units in a tough beach environment.
Jamie Borland
3 years ago
These guys go above and beyond to make sure you’re satisfied. We had several issues with the system they installed, but they put many hours into resolving these issues and making sure we were happy. Each person that came into our home was very professional and good-natured. We couldn’t be more happy! Thanks!
Excellent service. Called to say they could arrive several hours earlier. Upfront with diagnosis and options. We opted to become a preferred customer with two yearly checkups.
I needed someone from Donovan to look at the pipe leading to my condensate drain because it was leaking. I accidentally stepped on it. They called to say they could come earlier than anticipated, Jared was very professional and kind. He fixed the problem quickly and was very informative about my situation. I would use Donovan again and would confidently recommend them to others.
Tailored Campaigns
6 years ago
Donovan has been taking care of our home since we purchased it. As first time home owners at the beach, when we both come from cold climates, it is great to have experts looking out for us! I am always happy with their staff and customer service. Highly recommend them for any HVAC needs!
Regina Young
9 months ago
I LOVE Donovan Heat and Air for their stellar customer service and professionalism. Our a/c stopped running last night. We live in Sawgrass and the Players Championship is in full swing with bumper to bumper traffic. We called Donovan and explained our son just had surgery and is recuperating at home. Donovan worked us in early this afternoon and had our unit repaired in less than an hour, with nothing but concern for our son. It's hard to find companies like this. We asked our service tech about their service plan, and were able to sign a maintenance contract with them today. A great deal and a great company!
Patrick Ross
3 months ago
Rodney James has performed the preventive maintenance and repair work on my systems and has always done an excellent job.
Rick Albarran
3 years ago
Called in the afternoon and were able to meet my tenants on the same day to diagnose their air conditioning issue.They also kept in contact with me while I was out of town to ensure I knew the problem was handled reasonably. I’m very impressed by their professionalism, response time and overall cost!
Willie Hayter
4 years ago
As always Donovan was on time and on their game. They sold us the AC package in our Ponte Vedra Beach a few years back, at a great unbeatable price.We have had 2 maintenance service check-ups a year since the install to keep the AC dialed in and each time the techs that did the work were very polite and efficient during their visit.If you want the job done right at a fair price and in a timely manner you can call Donovan!
Sean Crichton
5 years ago
The Donovan team is great - they provided several options and helped us pick the right replacement system for our house. They are always ultra responsive and courteous. I highly recommend Donovan Heating & Air for any HVAC repairs or purchase.
I recently had some maintenance and air duct cleaning done with Zack from Donovan on my house in Ponte Vedra beach. I must say that their customer service is amazing and their technicians are very well trained. After having another company go out and misdiagnosed the issues, dovovan was extremely informative and got the problem solved. I would highly recommend Donovan heating and air for any HVAC needs. Thanks Zach, you were fantastic.
Jared was my service technician, he was professional, explained things well and went above and beyond for me!! I highly recommend this team for all your HVAC needs. It's important to have a company you can trust! B
My AC stopped working on day and I called Donovan Heat & Air to come check it out. Ryan came out and looked at the unit and found my evaporator was filthy (Make sure you change your filters! and they fit correctly) Ryan did a great job finding and fixing the problem. He also made a little bracket on my unit so my filter will stay in place. Super happy with their customer service. Hopefully I won't need the but if I do I would definitely use them again. Highly recommend!
Delores Kline
6 years ago
Donovan is a very responsive and reliable local business. I had a problem that was misdiagnosed by another company who then charged an additional $100 service fee to pronounce the problem solved. The techs at Donovan are competent and professional and the customer service reps are pleasant and helpful. I am glad this business is our neighbor.
This was a routine maintenance. The tech Ryan was amazing, very knowledgeable. He was very professional and knew what he was doing. Answered all my questions and respected my home. Need more techs like Ryan Bonigut.
Promptly dispatched and very friendly! Our technician, Eric was very pleasant and found the problem in no time. Enjoying the cool air again and it’s not even lunch time. Thank you!
Carmen Chappell
a year ago
Great service!! Needed electrical work done immediately same day and they came within 1.5 hours of my call.
Very polite and professional. Austin was great!!
George Baccash
a year ago
Another HVAC company left us high and dry but Donovan came to the rescue. Very professional and reasonable. Excellent service.
What a pleasure to deal with Donovan Heat and Air! Wish there were more than five stars for this company. Although I was not yet a customer, Joel arranged for an immediate service call when my heat failed - with temperatures falling into the 30’s. Matt arrived and solved that problem quickly. I then decided to replace the aging unit. Aaron did a site visit, assessed the situation and gave me a very fair quote. Adam and Ben handled the installation - both were professional and polite. I couldn’t be happier with Donovan - and I highly recommend this company.
Charles Baldwin
4 months ago
I have been using Donovan Heat and Air for the past twenty years. I highly recommend the preferred maintenance plan. The technicians are very knowledgeable and always act very professional. Landon did my service today, a routine maintenance check to keep everything working very efficiently. A very satisfied customer.
Stephanie Penny Trbovich
5 years ago
Donovan has been in business for over 30 years . We have used their services for approximately 30 years. We ONLY use them. Their technicians are knowledgeable, kind, and professional. Since they are a family-run business, I can say that ALL the Donovan's you deal with, in office or in your house, will make you realize why they have my family's 5-star review.
Daniel Schellhase
4 months ago
Get job. The City Inspector said it was perfect! Great staff
Called around 10am this morning as I was having issues with my thermostat. I currently have a maintenance plan with Donovan Heat & Air and they were at the house within 2 hours. Quick response and definitely recommend the maintenance plan for times like these. Rod was a gentlemen and it was good to see a familiar face as he completed the preventative maintenance last month.
Donnie did a great job with my maintenance and even mentioned getting a safety system to never have a leaking issue I’ve had in the past. I would ask for him if you can!
Donovan did a great job installing a new A/C unit. Very professional. I've also used them for electrical repairs.
An AMAZING company! Everyone was polite, efficient and meticulous with attention to detail. Kudos to everyone there at Donovan. Highly recommended.
Leigh Hopper
3 months ago
Very dedicated to his job. Thorough. Prompt Considerate.
As always, the Donovon technician, in this case, Edward Weber performed in a professional, courteous manner. Ed was on time and answered my questions in a crisp, polite manner. Best A/C company in the area.
Donovan is as professional and trustworthy HVAC company as you will find anywhere. Their technicians are polite, on-time and won't try to upsell you a whole new HVAC systems when all you need is a new capacitor. They are locally owned and operated in Jax Beach and have a stellar reputation. They are the only company I trust when it comes to HVAC.
Give Eric raise. He was very thorough, and on time!
I called on a Saturday and someone answered the phone. ? They were kind and helpful. We scheduled an appointment for Monday and and very nice young man named Steve showed up on time. He diagnosed the problem within 5 minutes and had me up and running shortly there after. He explained everything to me clearly and scheduled a return visit to replace the part that was causing the trouble. Additionally, he offered a service alternative that saved me money.Overall, I give you guys a 10 out of 10!Thank you for your help and quality service!
Katie Phillips
5 years ago
Donovan came out to give us an estimate after Estes told us we'd need to basically replace our whole A/C unit. Mr. Donovan recommended that we not replace our A/C unit, and told us exactly what the issue was and how to fix it, at a much lower cost.He was extremely knowledgeable and we will be using Donovan in the future for all our A/C needs.
Adam Moss did a great job. Always happy with these guys.
All the guys at Donovan Heat and Air have gone over and beyond during the process of installing our new air conditioning system. They were very informative during the building process of our home and making sure all our needs were meet for the right ac system. I would highly recommend them to anyone that wants to have a great experience when it comes to their ac needs before and after the sale. Thanks guys!!
Christopher Pondish
a year ago
Brian was very knowledgeable and professional. Arrived on time, was professional, knowledgeable and efficient. Completed the job in less than the estimated time. Recommend without hesitation.
I have used Donovan for HVAC installation and maintenance as well as upgrading my electric panel. Always had great service and I would recommend them to all.
Liz Cockram-Schuesler
a year ago
Donavan’s is reliable, prompt and professional. They came out the same day and John D. diagnosed the problem and came early the next day to complete repair providing outstanding service. What I call delighting the customer.
Jared came to service 3 AC units. We had previously used another company and have had issues since buying new units from them. The Donovan team took pictures and explained everything that was wrong, along with my options to fix them. Jared was very professional and courteous. I will definitely continue to use them vs my previous company! I highly recommend Donovan Heating and Air
Steve Keiler the service technician was very professional and did an outstanding job. Thank you much for your help.
Alicia Sprecher
a year ago
David was fantastic! Thank you to Donovan for getting him the part he needed to get the job done quickly. He was also very professional and helpful in answering my questions.
very prompt and fixed our issue in timely manner. Service tech that was dispatched was also very nice. Will be using them in the future.
Mary Koppenhafer
9 months ago
Professional job as always. Travis was polite, efficient, capable -- all the things a service person should be.
Fast and affordable service! Stuart was a knowledgeable & efficient technician. He identified the problem and fixed it for a much better price than other AC companies quoted me. I will be using them from now on for any AC issues! Thank you!
Ralph Kennedy
4 years ago
Purchased new Trane AC, have been long time customer and have usually received good service. Unit was installed, but variable speed fan was left with setting of wide open only, which was obviously wrong. I was out of town, and the installers left knowing this was incorrect. Two weeks later when I returned I called to have situation corrected, and got a lecture on how busy Monday mornings were, but they would get out the next day, Matt the service technician was great, he fixed the problem and also programed the thermostat, which the installers also ignored. All this after I spent almost $7000.00 to be assured that they do this all the time and there would be no problems. Not a single phone call or message from owners or management. Call me old fashion, but my experience left much to be desired.
Scott Moreland
a year ago
Very professional, friendly and efficient. There was a question with my warranty but the technician stayed while I called the manufacturer and straighten it out. I also use them on an annual contract for several years.
The Paddy Builder
7 years ago
Great company, great service, great staff!!! We have had Rod from Donovan's come to our home multiple times at short notice, He always fixes the problems but does it like a family member there to help you out. Highly recommend using them! if your lucky you might just get Rod ;) , Tell him we said Hi !!
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