Best Water Heater Upgrade in Indianapolis IN

Punctual , professional and competitive prices. Will use again if the need arises.

Professionalism

Aaron's electrical company performed the required electrical work (changing a light fixture in an older Broad Ripple home and converting a range stove outlet to an updated 4-prong dryer outlet) in a timely and proper manner. All of the above electrical items are working properly.

However, the price is another issue. First, the rate changes from $89/hr (for the first 30 minutes) up to $125/hr for the rest of the time. Second, the bill was hand written, without detail or itemized, and presented to us as, you owe us this total amount. When I inquired further about the amount of time he was charging us for, it turns out he 'accidentally' overcharged us an hour. He went back to his car and 'fixed' the bill, but overall I felt like they were trying to take advantage of me.

We spent almost $4k to have them wire our basement in our newly built home. During their visit, their crew spilled something oily in our driveway, and made a huge stain. The circumstances of their visit make them the only possible cause of the stain. I didn't think it was a big deal and simply asked them to clean it up. They were unable to, so I contacted the office. All I asked is that they clean it. The owner called me back and was extremely rude, refused to take ownership of the issue and said that if we can prove it was them, they'll take care of it. And hung up on me. Having spent that much money with their company and being treated so rudely over such a small issue, I am just in shock. I have NEVER written a business review before because I usually just roll with issues and fix them myself or most people will come to an understanding or do the right thing. Them making such a big deal over cleaning a stain blows my mind. He said he doesn't want to take ownership and get involved in legal stuff. Nice guy.... definitely wouldn't trust them again if this is the way they do business.

Verbally received an appointment set time but no one called and or showed up. I have not heard anything. This is not how I do business; especially, with a first time customer. I wouldn’t suggest this company to anyone. I should have read the reviews before reaching out to them but I was referred by someone which they had poor experience too.