Best Water Heater Repairs And Installations in Indianapolis IN
Electrician
Super
www.edwards-elec.com
2350 Shadeland Ave, Indianapolis, IN 46219
Electrician
Update 3/30:
Frye Electric sent out a second technician to complete our original service call today. Javier was a superstar! He was friendly, efficient, and committed to making sure we were satisfied with his work. He brought the necessary equipment and identified the problem quickly. We couldn't be happier with this second chance experience! We would gladly give FIVE STARS for Javier's work!!!
Original review for 3/27:
Our oven and a few outlets were not receiving any power. My husband is pretty handy, but he couldn't figure out the problem. He made an appointment with Frye Electric and informed them of the issue and what he had already done in the way of investigating the problem. Unfortunately, he was unable to be home for the appointment.
While I was entertaining and chasing after two little kids, our technician began looking into the problem. About 20 minutes in, he tells me he doesn't know what's wrong and my options are to schedule another appointment to trace the line with the line tester or open up drywall and re-run the line. I asked why he couldn't trace the line now and he informed me that the line tester is equipment that had to be specially requested (???!). On account of how I'm not an electrician, how would I know to request it? But I digress...
He then looked around for another hour. Then proceeded to reiterate that they would have to come back another day and my total was $233 (!!!!!!!!!!!). For what?! I asked. A $65 trip charge and an hour and a half of time charged in 30 minute increments. And now I'll be expected to shell out for another trip??
I called a couple other electricians who confirmed that they bring line testers to every trip as it's a basic tool. I believe the technician knew after 20 minutes that he wasn't able to complete my repair at that time, so it seems as though he burned up another hour to jack up the total cost.
I did call the company, but was told that all supervisors were on vacation. My husband talked to someone the next morning and made another appointment with the agreement that the second trip charge would be waived and $55 refunded from the first appointment. Maybe I'm being difficult, but I am still not satisfied with service, especially when we will end up paying over $200 BEFORE ANY ACTUAL REPAIRS. Who can afford to use this company at this rate?
Will update after second appointment.
www.fryeelectricinc.com
Frye Electric sent out a second technician to complete our original service call today. Javier was a superstar! He was friendly, efficient, and committed to making sure we were satisfied with his work. He brought the necessary equipment and identified the problem quickly. We couldn't be happier with this second chance experience! We would gladly give FIVE STARS for Javier's work!!!
Original review for 3/27:
Our oven and a few outlets were not receiving any power. My husband is pretty handy, but he couldn't figure out the problem. He made an appointment with Frye Electric and informed them of the issue and what he had already done in the way of investigating the problem. Unfortunately, he was unable to be home for the appointment.
While I was entertaining and chasing after two little kids, our technician began looking into the problem. About 20 minutes in, he tells me he doesn't know what's wrong and my options are to schedule another appointment to trace the line with the line tester or open up drywall and re-run the line. I asked why he couldn't trace the line now and he informed me that the line tester is equipment that had to be specially requested (???!). On account of how I'm not an electrician, how would I know to request it? But I digress...
He then looked around for another hour. Then proceeded to reiterate that they would have to come back another day and my total was $233 (!!!!!!!!!!!). For what?! I asked. A $65 trip charge and an hour and a half of time charged in 30 minute increments. And now I'll be expected to shell out for another trip??
I called a couple other electricians who confirmed that they bring line testers to every trip as it's a basic tool. I believe the technician knew after 20 minutes that he wasn't able to complete my repair at that time, so it seems as though he burned up another hour to jack up the total cost.
I did call the company, but was told that all supervisors were on vacation. My husband talked to someone the next morning and made another appointment with the agreement that the second trip charge would be waived and $55 refunded from the first appointment. Maybe I'm being difficult, but I am still not satisfied with service, especially when we will end up paying over $200 BEFORE ANY ACTUAL REPAIRS. Who can afford to use this company at this rate?
Will update after second appointment.
141 Casco Dr, Avon, IN 46123
Electrician
Verbally received an appointment set time but no one called and or showed up. I have not heard anything. This is not how I do business; especially, with a first time customer. I wouldn’t suggest this company to anyone. I should have read the reviews before reaching out to them but I was referred by someone which they had poor experience too.
Indianapolis, IN
Electrician