Best Pool And Spa in Houston TX

They installed a generator. I would have given them a 5 star rating, but when we had a problem that I believe was related to the generator installation they charged me to come and try to find the problem without notifying me that they were charging. All of the upstairs power went off and then on several times. Because they connected all power to the generator we thought that is the only thing that could cause this problem so they sent the generator guy and he said nothing with the generator so they sent the electrician and he said nothing wrong with the electricity but he said he tightened everything and ended up walking around and waiting then charged us for 2 hours of his time and they charged us by the hour. We didn’t know they were going to charge us. So after his discount we still had to pay $235.99.Surprisingly we have not had the short since then, but we still feel that it was related to their connecting everything to the generator. There should not have been a charge.

My wife and I had services done at our home.they were at our home within a hour.and done before we knew it.very professional. Looking forward to doing more business with lonestar.

Ohms did some work for me a couple years ago and did an excellent job. So I recently asked for a quote to do some additional work and they were very disappointing to work with this time around. It is unfortunate that their customer service is going to cost them this work and future work with me.The details - They failed to get me the first quote, and I had to call them to find out what happened and to get a second visit arranged. They then failed to show up for the second visit. When I called to find out what was going on, they fabricated a story that I had called them and said that “I was confused and didn’t want to get the work done”. After expressing my frustration, Tonya at Ohms proposed sending me a quote without having to do another visit, and recommended that it would make sense for my situation to split the work up into two quotes to tackle one at a time. The quote I received was not split and was incorrect in a few places. When I asked her to make the corrections, part of which was reducing the scope of work, she increased the cost by 30% in the updated quote, citing that the reason was efficiencies lost by having to make multiple trips (Ohms is 10 min from my house). She then lied to me for a second time when she stated that she never recommended multiple trips. It was at this point that I chose to go with another service provider.

Jolt installed a whole house generator for me. I paid for the generator upfront which was ~half of the cost, then the balance after install. Marilu took care of the administrative part dealing w/ permits & CenterPoint Energy. Vladimir handled the install. They both did a great job & made the process as painless as possible. They're also both very friendly & great about addressing any questions or comments I had.