Best Multi-Family Homes in Phoenix AZ

We had our contractor grade shower and tub replaced with an open shower and new hardware.It started with a visit by Benjamin Barnes - Design Consultant, he was great. Very friendly, no non sense, and made the visit enjoying. He covered our options and put it all to paper. He covered the payment options and set the start date. He anticipated 2-3 days for the job and it was as stated.We next met with Shane Whitmore - Project Manager, He verified the measurements, and addressed any other concerns we had.Our start date was 3/3/21 when we met Lyle Patterson & William Holt - Installer/s. Both were friendly and professional, they also addressed questions about the remodel. The end result is very nice, and night and day from our old setup.As happy as we are, it did not come without some issues. In our case we wanted a larger shower area, which meant; the relocation of the shower hardware to the opposite end of the room, but also the use of the wider area where the tub once lived. We were assured this was not a problem and doable. It was not an issue of being mislead, but more an issue of making the customer happy. I get people can be hard to deal with, but we are the type of people who can handle No when appropriate. We want the job to be done right, and be design correct so as to increase the resale value of the home. We are not designers, nor are we plumbers, contractors etc.The issue was moving the plumbing, and widening the shower area. I cannot expect a design consultant to know what is in a wall, but would hope a project manager would have more in depth knowledge. When the installers arrived there was confusion with both our primary requests. Lyle plainly said, The plumbing cannot be moved easily due to load bearing walls and the slab did not extend far enough to support the shower pan due to a false pop out in the wall. It made perfect sense, but that left us leaving the shower basically the same and not seeing the gains we wanted. Lyle was understanding and confused as well, and helped us come to a resolution.What I had issue with was the fact that in step #1 or #2 a simple stud finder would have shown the load bearing walls, and also identify theunsupported pop out area. In my mind it does little good to tell the customer 'What ever you want, when whatever is seldom realistic.In the end, we have a new shower and drying area we can live with. Was it what we had wanted or envisioned? No. I think this situation can be avoided in the future through training and attention to detail. The design people should assess the project area in 360 detail so any questions can be addressed by a project manager. The project managers should actively work the remodel in their head to identify any possible issues that could change the scope of the job. If needed, use the many tools available to probe walls, voids, pop outs etc. This is the point in which needed changes or modifications should be addressed not in the future when the installer shows up.The products are very good quality and the installation was professional.My intent is not to be hypercritical, but rather to be clear as to what transpired, and offer comment on how I think it can be done better for the next customer.AZLB20-2208