Best Boy Windows in Phoenix AZ

We had a custom wood door made and installed and have had problems with it since the beginning. I recently called to get a tech to come out and fix it, and they promised they would call me back to schedule and never did. I waited a week and called back again, and once again was promised that someone would call me back to schedule. Once again, no one called. Called back a third time, and they scheduled me right away, but no apology or even an acknowledgment of the missed commitments. I arranged to go in late to work to make sure I was here for the 7a appointment. At 710a, I get a text letting me know the tech is not coming because they’re sick. The same thing happened a previous time when they came to fix the door. To say it’s been a terrible experience is an understatement. I purchased an expensive custom door so I wouldn’t have to deal with second hand service but unfortunately that’s all we’ve received. It’s a beautiful door and I understand problems can happen, what I don’t understand is the poor service. Don’t recommend this place at all.