Best Furniture Assembly in Phoenix AZ

Unfortunate to be writing this, but I have no choice. Three months ago we hired Closets by Design to overhaul three closets and our garage. For the most part, the experience was very positive with them. The work they did was reliable and quality.

That said, the floor tile they sold me, as you can see from the photos below, is a very poor quality product. After just three months, it is a disaster. Coming apart at the seems. Discoloration. Just a poor product.

I feel a reputable company would take one look at this, apologize, issue a refund, and take things up separately with the manufacturer. I mean, look at it - right??

Unfortunately, that is not how they have chosen to handle this. They are, arguably, dragging their feet. Follow up from them is extremely slow. I always must contact them for updates. It’s been six weeks since I first complained, as it was clearly very early that this tile was awful. Their resolution is to order replacement tiles from the manufacturer and see how that goes first. What tiles of this disaster are they going to replace? The entire thing is coming apart and discoloring after just three months. Can you imagine how god awful this is going to look in three years?

No, I want it gone. It’s not their fault, but this is the manufacturer they chose. I trusted them. Now they want me to be tied to their manufacturer. This is business integrity? Too bad, because otherwise it was a good experience with them.

Dealing with Builders Express Handyman is truly a wonderful experience!! Nick is so helpful in helping you to get the biggest bang fot your buck. We have done 3 remodels with Nick and would NEVER use anyone else!!!

Dave went above and beyond. Although unable to fix my issue, he was very active and trying to see how we can fix the issue. He gave me suggestions, and hopefully my issue will be fixed soon.

Hunter is fantastic! He’s highly responsive, organized, and is meticulous with his work. Would definitely recommend to anyone!

They did the job well and I was fully satisfied. There were some pieces of wall panels that were damaged that they will replace. Thank you management for responding back.

Very knowledgeable, efficient and comes with friendly service. We had an emergency and he was here within a few hours to fix our bathroom. I would highly recommend him.