Best Pump Installation in Phoenix AZ

This is an interesting review to write as there were many things about working with PEP Solar that were great.., and a couple others that were not. Their Sales Rep (Dallas) was instrumental in getting us to choose them in the first place. His ability to explain the options, process, financial advantages and disadvantages, and in general helping us to understand the current state of Solar in the state was impressive. We had been thinking about Solar for a long time.., but were frequently unable to get comfortable with the basics. (5⭐️)

Once we signed the contract… they try to use an automated system called Bodhi to communicate status. It is a complete waste of time and or resources. It provides no usable information and adds confusion to the process. (0 ⭐️)

We eventually reached back out to Dallas to get status updates.., and he referred us to someone else. Maybe because they think their automated system works they appear to have no single point of contact for the project. I assume David was that person, but it was not clear until close to the end of the project. Over the course of several months I heard from a number of people when I would have inquiries. None were clear about their role. And… if you call the number you get an answering machine that never identifies who you are leaving a message for… it gives you a 4 digit number that is never referenced anywhere else… so it is very disconcerting to leave a message when it feels as if it is going into a black hole. (3 ⭐️).

We originally thought this was an 8 week process. In reality with the City, APS, and PEP Solar in the mix… it was actually closer to 5 months. We signed in July, with an install the last week of Dec. It also cost us an additional $4600 because we found out if we didn’t move our wall to the back of the property line, we would have to pay an additional $10,000 to move the electrical panel so that APS would have unrestricted access. This was above and beyond the $5000 we were quoted for upgrading the electrical panel from 200 to 400 amp service (which is not required for all Solar projects). To me it seems like even though they indicated this was an APS requirement, it seems like something they should have known and been able to communicate at the time of signing the contract so there would be no surprises.

Justin who did the site visits, electrical panel install, and some prep work was outstanding. (5⭐️)

Mike A who was the on-site Solar install manager was outstanding. (5⭐️)

And Good Leap who provides the financing for the project was easy to work with and efficient. (5⭐️)

We would definitely still choose PEP Solar and would not hesitate to recommend them to our friends. We just would give them a couple of “things to expect or watch for”.

We should know within a few months if the system is sized correctly to offset the majority of our electric bill from APS which is what we are trying to achieve.