Best Installs in Phoenix AZ

Sunset Septic made an appointment for a week out from the call for service. On the appointment date they had given a 2 hour timeframe. I called to check on the estimated time of arrival at 1 hour past the given timeframe. Receptionist stated that she would check with the technician on where he was at and call right back. They didn’t call “right back” so I called them after an additional 35 minutes and was put on hold. Receptionist said the technician was assigned an emergency pump out and would now be an additional 3-4 hours. I understand things happen and would have been just fine if anyone would have simply picked up a phone to keep from wasting my time. They obviously took the higher paying emergency job. No one from Sunset Septic EVER called us. We cancelled our appointment due to poor communication and customer service.