Best Copper Repair in Phoenix AZ

Overall, the end result was very good. However, the process was not what I had expected.I had a leak coming from my upstairs bathtub drain (the only shower in my house) that leaked through the floor/ceiling to the downstairs dining room. I called Option One around 4:30PM and asked for a fix ASAP. I was surprised to get a time frame of between 6:00-8:00PM. When no one had arrived or called by 8:15PM, I called back to see what the ETA was, and I was given a new time frame of 9:30-10:30PM. I politely asked to just reschedule for the next day between 5:00-7:00PM. The next day the Technician, Andrew, called to let me know he had been a little delayed but would be to my house by 8:00PM. When he arrived with his associate, They gave me a quote of $125 to cut open the wall to see where the leak is occurring. They quickly diagnosed the leak and gave me a rundown of how they would need to go about fixing it along with a quote of $115 to make the actual repairs. The only problem was they didn't have the parts to do it that night. We scheduled for the next day at 2:00PM to fix it. I received a call the next day letting me know that they were again running behind but would arrive around 4:00PM. After arriving at the door, Andrew notified me that he forgot one part and had to make another run to the plumbing supply store. About 30 minutes later he was back and had my leak repaired within an hour. I was given my final bill with the costs for the diagnosis, parts, and labor exactly as quoted. I was given an invoice with a breakdown of what was done and how much it cost to fix. And I was pleased to find that there was even a 60 day warranty included.Andrew was very friendly and knowledgeable and, when having the right parts, was able to get the job done quickly. The only problem I had were with the time windows for when to expect someone. With a minor change in philosophy by not over promising, I would have been completely satisfied with my experience. Instead, I am left somewhat satisfied with the experience but pleased with the end result.