Best Replacement Concrete in Phoenix AZ

Update: Changed from 1 star to 3. The original rep, John, came back out and did the repairs at no cost to me after finding out how the office handled my situation, which I appreciated, but still don't plan to use the company again.

Original post: Rep John came out and provided a quote for a few things including air conditioner repair. He was on time, very friendly and professional. I accepted the air conditioner quote and he told me someone would be in contact with me that afternoon (Fri June 25). Didn't hear from anyone by Mon June 28, so I called. They told me that someone should be out to me Tuesday or Wednesday. By Wednesday afternoon, I hadn't seen anyone, so I called to check. That rep said she had no record of the Tues/Wed promise or even that I called on Monday, and that someone would be out by July 5. That was not acceptable for two reasons: it isn't what I was promised and I will have family in town all weekend, so I don't want to sit around waiting for arrival and repairs. Due to this, she said she would put a note in to have someone out ASAP. It's Friday, July 2. Nobody has arrived. I called again. I was told that I was scheduled for July 5, that nobody would be out before then, and that she wasn't even sure why they had me on the schedule because they aren't accepting new customers. I get that everywhere is busy right now, but this place needs to get it together. Awful first experience and customer service in general. I cancelled my a/c order and won't contact them for anything else.