Best Concrete Services in Phoenix AZ
Technician came out and was here for less than 30 minutes he applied a couple strips of tape and left . I get a bill a couple weeks later for over $200. I asked for clarification never received a response. I had to call in and spoke to Sierra she was very rude in my opinion and condescending. I was never told about any $100 trip charge or anything else at the time of booking the service. The tech claims he was trying to reach me and He called once and I was home all day. Sierra was very dismissive, no empathy, very poor customer service. She Interrupted and rushed me off the phone. She even told me the president would tell me the same thing she told me. I said great so have them call me then. She is rude! Her tone was very dismissive and condescending.on my bill it showed notes the tech called ahead by 30 minutes. I checked my call log the tech called at 1201 pm. I spoke to Dispatch at 1225 pm and the tech had not yet arrived. I was billed all labor no parts or anything were replaced. Sierra lied and said my bill does not say anything about tape. I found the invoice it does say the tech used some tape and left. According to Sierra I was billed from about 1145 am until after 1pm but the tech didn't even arrive until after 1225 I spoke to Dispatch at that time and the tech was not here yet
www.andrewsaz.com
2221 W Granada Rd, Phoenix, AZ 85009