Best Commercial Build-Out in Phoenix AZ
HVAC Contractor
I’m writing about my experience with King Mechanical to save people from the expensive and frustrating mistake I made by hiring Frank Marquez and his company, King Mechanical, to install a new Trane AC unit at my home.
I paid King mechanical over +$5K cash to replace my AC unit. A contractor working outside heard the loud clattering noise the HVAC unit was making and commented that something was wrong with my brand new AC unit. The owner of King Mechanical, Frank Marquez, was called. Marquez said he would send someone to evaluate the banging noise in the new unit. One month later, King Mechanical had not sent a technician to my home or even contacted me about making an appointment. Multiple calls over multiple months with the same result. He would promise to evaluate the loud banging sound on my brand-new unit. Then he would not show up. By this time, I was upset. I had a faulty AC unit and was asking for a service call from the company that I paid a significant amount of money to install. King Mechanical would not even send a tech to check on the problem.
After 10 months of calling and texting without replies or responses from the owner of King Mechanical, I sent a certified letter. Only then was a repair tech sent out and he confirmed that the AC unit should not be making any noise as he heard. A month later, King Mechanical came out to “repair” my brand new AC unit.
A little over 4 months later I woke to a constant, loud banging sound while the unit was running. I went outside and recorded a video and sent it to the owner, Frank Marquez. Something had broken loose and was banging around inside the unit. This is in the middle of the Arizona summer with 115-degree heat. (see video)
Marquez’s response? “I’m booked out for 2 days. I can't drop everything for you”. What? In the text exchange, he repeated that he takes care of his customers and he stands behind his manufacturers.
Two days later at 2 am the unit completely exploded. I had no AC with a house full of kids. He stopped responding at all.
I reported him to the Contractors board. By the way, an inspection by the Contractors' Board takes 3 to 4 weeks. I obviously couldn't live with a broken AC unit in August in Phoenix that long. I had to pay a second HVAC company $2000 to repair the faulty AC unit installed and the substandard repair work performed by King Mechanical and Frank Marquez.
The Contractor Board inspector said he couldn't evaluate King Mechanical's work because of the emergency repair work. Frank then told me he wouldn't honor any warranty for the unit he installed. What a shock! I guess he felt more confident he wouldn't get in trouble for his shoddy install and repair.
The most troubling part of hiring King Mechanical to install the HVAC unit in my Phoenix home is that throughout this whole ordeal, the owner of King Mechanical had no feelings of obligation to the new HVAC unit he installed or the damage his repair caused. King Mechanical would not even schedule an emergency repair when his AC unit completely broke down. He knew I had 4 children in my home in the sweltering heat of summer. He wouldn't return my texts or calls. ( see video)
I expected a reliable AC unit and a company who stands behind their product and their service. Arizona has many HVAC companies that place quality products, provide quality service to their customers after they get paid. These companies make AC repairs that will not destroy the AC unit. King Mechanical is NOT one of these companies. When my King Mechanical AC install did not go right, the owner would not make it right. When the AC unit broke down, he would not help. In fact, the owner of King Mechanical NEVER responded unless he thought he was going to get in trouble.
Frank Marquez will take your money and disappear. King Mechanical does not stand behind its workmanship. Do not make the expensive mistake of hiring King Mechanical for HVAC repair and AC installation in Phoenix.
www.azairking.com
I paid King mechanical over +$5K cash to replace my AC unit. A contractor working outside heard the loud clattering noise the HVAC unit was making and commented that something was wrong with my brand new AC unit. The owner of King Mechanical, Frank Marquez, was called. Marquez said he would send someone to evaluate the banging noise in the new unit. One month later, King Mechanical had not sent a technician to my home or even contacted me about making an appointment. Multiple calls over multiple months with the same result. He would promise to evaluate the loud banging sound on my brand-new unit. Then he would not show up. By this time, I was upset. I had a faulty AC unit and was asking for a service call from the company that I paid a significant amount of money to install. King Mechanical would not even send a tech to check on the problem.
After 10 months of calling and texting without replies or responses from the owner of King Mechanical, I sent a certified letter. Only then was a repair tech sent out and he confirmed that the AC unit should not be making any noise as he heard. A month later, King Mechanical came out to “repair” my brand new AC unit.
A little over 4 months later I woke to a constant, loud banging sound while the unit was running. I went outside and recorded a video and sent it to the owner, Frank Marquez. Something had broken loose and was banging around inside the unit. This is in the middle of the Arizona summer with 115-degree heat. (see video)
Marquez’s response? “I’m booked out for 2 days. I can't drop everything for you”. What? In the text exchange, he repeated that he takes care of his customers and he stands behind his manufacturers.
Two days later at 2 am the unit completely exploded. I had no AC with a house full of kids. He stopped responding at all.
I reported him to the Contractors board. By the way, an inspection by the Contractors' Board takes 3 to 4 weeks. I obviously couldn't live with a broken AC unit in August in Phoenix that long. I had to pay a second HVAC company $2000 to repair the faulty AC unit installed and the substandard repair work performed by King Mechanical and Frank Marquez.
The Contractor Board inspector said he couldn't evaluate King Mechanical's work because of the emergency repair work. Frank then told me he wouldn't honor any warranty for the unit he installed. What a shock! I guess he felt more confident he wouldn't get in trouble for his shoddy install and repair.
The most troubling part of hiring King Mechanical to install the HVAC unit in my Phoenix home is that throughout this whole ordeal, the owner of King Mechanical had no feelings of obligation to the new HVAC unit he installed or the damage his repair caused. King Mechanical would not even schedule an emergency repair when his AC unit completely broke down. He knew I had 4 children in my home in the sweltering heat of summer. He wouldn't return my texts or calls. ( see video)
I expected a reliable AC unit and a company who stands behind their product and their service. Arizona has many HVAC companies that place quality products, provide quality service to their customers after they get paid. These companies make AC repairs that will not destroy the AC unit. King Mechanical is NOT one of these companies. When my King Mechanical AC install did not go right, the owner would not make it right. When the AC unit broke down, he would not help. In fact, the owner of King Mechanical NEVER responded unless he thought he was going to get in trouble.
Frank Marquez will take your money and disappear. King Mechanical does not stand behind its workmanship. Do not make the expensive mistake of hiring King Mechanical for HVAC repair and AC installation in Phoenix.
2331 W Royal Palm Rd Ste G, Phoenix, AZ 85021
HVAC Contractor
They did a great job of checking out my ac system with no drama. Highly recommend!
www.comfort1ac.com
Phoenix, AZ
HVAC Contractor
company came out and gave fast and easy service at a fair price I always recommend them!
3339 W Juniper Ave, Phoenix, AZ 85053
HVAC Contractor
Friendly & very helpful
www.belairemechanical.com
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Highly Trained staff for technical issues relating to boilers and water pressure for high rise buildings or large demand needs
www.mechanicalroom.com
201 W Gibson Ln, Phoenix, AZ 85003
HVAC Contractor
They are always professional and knowledgeable about the projects I bring to them. Darrell is the best!
piec.com
11050 N 22nd Ave, Phoenix, AZ 85029