Best Custom Plan in Phoenix AZ

I recently purchased a condo downtown and was shocked when my painters found mold behind some loose molding in the master bathroom. My husband and I were putting so much money into our new home and mold mitigation was never a part of the budget. We called several companies and got a lot of opinions. Fortunately, Bill Kelty the owner of GoTo Services answered our call and made time to evaluate the situation. The first thing Bill did was put us at ease. I was truly heartbroken when we discovered mold in our perfect new home. Bill went right to work to test the area and concluded that the mold was in fact contained to the wall behind the shower. Him and his technician removed the insulation, rotted sheetrock and sanitized the area and water tested to make sure there would be no repeat issues. The poorly grouted tile which was the cause of the problem was re-grouted and the wall re-enforced and patched - all done very quickly, professionally and without inconveniencing me or my husband. The price was reasonable and very well worth it considering it was handled with one phone call. I recommend GoTo Services to anyone who has water damage and needs it resolved quickly and without hassle.

I had a house fire in November 2021 which caused extensive damage. Bethom Contracting was on the scene the night it happened and I chose them to reconstruct my house. They told me it would take about 8 months for me to move back in. It ended up being closer to 11 months. The delay was caused by supply chain issues, Covid 19 staffing issues with the permits and my mtg being sold to another company in the middle of the claim. Through all these hiccups, Bethom continued to work through these and said it would be completed by my birthday. They met that deadline! The house is beautiful! They were always a phone call and/or text away. They answered my questions and addressed any issues I presented them with - no matter how small or big. Alina was wonderful to work with. She was very empathetic and sympathetic to my situation and how stressful and emotional a house fire can be for someone. I highly recommend this business.

First Onsite started drywall on a project last December, but left everything else unfinished. They tried to tell me they needed to replace my entire upstairs floorboards even though only a few boards we're damaged. Replacing my upstairs flooring would have resulted in a minimum cost of over 1,000 in excess parts alone. When I located the replacement model, the technician told me the model was out of stock and if he found it the tint would not match. While I was being ghosted by First Onsite, I found another contractor to replace my floorboards using the model I found and it was a perfect match. Months later First Onsite tries to bill me for repairing everything when all they did was drywall. I sent them documentation of the unfinished work and requested a corrected invoice. It took them two months to send an updated invoice and the new invoice still included costs for things that were not done. Though I was promised an updated invoice a copy months ago I still haven't seen one. In the meantime they have tried to issue a lien on my home twice. Both times I have had to contest the lien referencing the unresolved billing issues. My experience with this company has been incredibly disappointing and unnecessarily stressful. It is nearly the end of October and my billing issues are not resolved. I'm surprised they have 4 stars. Maybe they treat companies better than people. 11/5 update: this matter is now resolve. Updating review from one star to two stars.