Best Company Residential Painting in Phoenix AZ

They were fast to respond and got it done quickly too.

Had the unfortunate displeasure of using Go To Services.
Communication to you as a customer is terrible. Even after repeatedly asking for communication, long lengths of time went with no response just for me to reach out again. Communication within the company is also very poor. Empathy and assurance are no where to be found.
Some contractors will be sent out by GoToServices that they contract with, the work is not actually always done by them, just so you are aware when possibly planning some type of repair. Don’t always believe them when they say “we are sending out one of our best people” yet a company truck will pull up for a different business. Can be very… “snake in the grass” with wording and approach. Listen carefully.
VIDEO RECORD ALL REPAIRS AND COMMUNICATIONS WITHIN YOUR HOME. I unfortunately did not. People will say that communication never happened, items will be broken and you need to supply proof of them damaging items. Yes, some things were owned up to and taken care of but others are ignored.
Project was not completed. Left over work to be completed. Left over trash after EVERY visit. Promises to clean after repairs, that never happens.
Took a repair that should have been done within a couple weeks and have now gone 5 months with no resolution. Contractors sent out continue to damage items or other parts of the home unrelated. Company now stating that no resolution is available and they are ending communication based on actions.
If I ever have a choice to go elsewhere, it’s high on my consideration list considering my most recent experience.

Very good work and job highly recommend and appreciate the job and professionalism Ian did!

I'd quadruple the star rating x 1000. We arrived to our Chandler home from a trip to find it had been flooded by a clog in the common line. It was devastated by mold and black water. We called AZ Total Home Restoration on a Saturday night over Labor Day Weekend. Nathan arrived at 10 p.m. that evening and, in a most professional, knowledgeable, yet compassionate manner, answered all of our questions, provided expert guidance, and bid the work to be done. He has been by our side the last THREE months as we've negotiated a stressful and incredibly frustrating journey with insurance companies, our HOA, and unethical contractors sent by insurance. Water damage cleanup, mold remediation, sanitization of personal property we were able to save, air clearance and bacterial testing ... are all pieces of the project you need to absolutely stay on top of to ensure it is done correctly for your health, safety, and pocketbook. Nathan, James, and their team are beyond dependable, trustworthy, and ethical - and they are really, really good at what they do. They are the definition of integrity.

When you seek to hire a home restoration company for fire, mold, water damage, or even asbestos/lead testing, ask a lot of questions. There is no licensing or legal standard, at least for mold remediation, to keep them accountable. Ask about the actual crews they will send to do the work - how are they trained, how much experience do they have, is there oversight - a skilled supervisor regularly visiting the job site to ensure it is being completed correctly and in a timely fashion? What exactly is their process and the steps involved? How long will it take - and get it in writing. All communication should be in writing via email. No phone calls that cannot be documented. Take lots of photos throughout the project. Educate yourself on the required processes - don't just trust that they are the experts and will do the job right. Get a copy of the scope of work as well as the lab reports from all testing.

OR don't bother calling any other restoration company. Call Nathan, hire ATH, and you will be in the best of hands. Obviously, we cannot say enough to recommend Arizona Total Home Restoration. This has been a horrible experience - the loss of our home and property, the financial implication, the roller coaster ride with the HOA and insurance, being out of our home for months, etc.

ATH provided guidance, peace of mind, seemed to be our only ally, was so responsive, such an enormous help, and made sure we can move back into our home safely, having saved as much of our property as possible. They are good people making an honest living.

We were very pleased with the timely and efficient service. We were kept up to date on status and next steps. Very helpful in following process through, including coordinating with our insurance company. Every individual we dealt with was very professional and honest. Highly recommend!