Best After Construction Cleaning in Phoenix AZ

Restoration HQ were right on time. The work and company personnel did the repair and conducted himself in a professional manner.
I would recommend Restoration HQ for repairs
Thank you

What a life-saver Nathan was for us! We live in England, and got the call from our property manager for our house in Mesa that our renters smelled something strange under the kitchen cabinets. The handyman said it looked really bad. I freaked out because it was the last thing that I needed at the time (going through IVF and needed to keep my stress down). I foresaw a nightmare unfolding. By the grace of god, the online mold remediation form I submitted sent us Nathan at ATHR. Though he'd never heard of it, he immediately downloaded WhatsApp (something our property manager still hasn't done) and he communicated what needed to be done and when, and then called me first thing in the morning every day Arizona time to give us an update. He helped us navigate the insurance system. He worked seamlessly with our renters. He took complete control and handled every detail. I am still shocked at how painless the process was. I have never in my life been so pleasantly surprised by the professionalism, knowledge, good-naturedness, and capability that I experienced with Nathan. I can't thank him enough.

For my kitchen repair, Gateway Restoration (GR) was a tale of two halves. The demolition phase was great, the repair phase wasn’t.

The first phase was fantastic. GR came out every night. GR was motivated, communicative and each GR employee that came into the house was very friendly. After two weeks the first phase was over. Then everything came to a screeching halt.

For the next 6 months it was a grind. It was difficult to motivate Gateway to finish the job. Then I got word the 1st Project Manager (PM) left GR. Over the course of the next several months I called the PM multiple times, asking for updates, ANYTHING. He would return calls within 24-72 hours. I remember one conversation vividly where the PM told me there simply wasn’t any money in the job for GR to finish it. The margins were too small. Huh? The second Repair PM never did come out to visit, see how the repair was going. Nothing. Who was holding the contractors accountable for their work? Bottom line, if you have a small kitchen repair and are considering Gateway I cannot in good conscience recommend them. They didn’t want to finish the job, I had a feeling the entire time that I was not a priority, no visit from the Repair Project Manager, no accountability for their contractors and being told there is no money in this job for GR - I can’t recommend Gateway to anyone. Two stars for the awesome front end service, Zero for the repair portion of the job.

Pros:
Adam, Shannon, the demo team and the front office team were fantastic. Got things done and were responsive.

Cons:
Oh boy. Once the money making portion of the job was complete I felt like a project number on the bottom of the pile. The bulk of the project (5 1/2 months) fell to the rebuild/repair crew. And it was like pulling teeth. Two project managers, slow response time to calls, questions and problematic customer service. Little to no follow up to see if their repairmen were doing a satisfactory job. I clearly wasn’t a priority to them - telling your customer there is no margin in this job is the wrong thing to say. I need to correctly hook the sink up now after GR’s contractor did it incorrectly. It should have gone smoother than this, right?

Glad this ordeal is over.