Best Find Water Leak in Arlington TX

We, like many others, had issues after the February snow/ice storm. Part of our tankless water heater bust on a Weds and we had to shut off our water at the main. Called this company and were instructed they would call us on Fri to schedule. Which they did, and were prompt with that. They came out on Sat after we had been without water for 3 days, this now being day 4 (with 2 small children and a dog). Chase was our tech and he basically told us our tankless was old and didn’t know anything about the brand. He was going to leave and quote us later on a new tankless, IF they couldn’t find the part for our current one. I asked him if there was some way to shut off the tankless and turn the water on to our house so we could please have some running water (we also have a 50gal tank on the opposite side of our house so we could have a warm shower/bath in that bathroom at least). He then said “oh, yes, I could do that”. He then looped our cold water line into our hot on the tankless so we just had no hot water for the time being. He instructs me to call by Mon afternoon if I haven’t heard from them. I call on Tues and the lady says she was unable to locate the part we needed after calling 4 different suppliers and would send us a quote for 2 different tankless heaters instead. My husband had already found the part online already and I told her this. She tells me they won’t install aftermarket parts. I said ok, then please send me the quotes in the event we cannot fix this on our own. I never received a quote from them. We call a different plumber to come out to help us re-hook up our water after my husband installed the part, only to find that Chase had left that previous Sat with our hose that had a special fitting to our tankless. I call Oasis again, the lady puts me on hold while she contacts Chase. She gets back on and tells me he discarded our part that he took from our house with an “I apologize about that”...no offer to cover the cost of another part we now had to purchase and wait on because their tech left with our property. Not sure if that was a ploy from their tech to make us purchase a new tankless from them and spend more money or not, but I can tell you I would not recommend this company. I know all plumbers across the south were extremely busy from that storm, but to dismiss a customer just because they wanted to fix what was wrong instead of drop a couple grand on something that didn’t need to be done, that is bad business in my opinion.

Had a refrigerator delivered and the company that delivered could not hook up the water line. Called Bluebonnet Plumbing Services and they came out the next day to install. Would recommend this company to anyone and will definitely be contacting for my next repair.

I chose Ernie's because of all the good reviews and was not disappointed. It's a real plumbing company, not a dispatch service. Sam arrived early, was friendly and professional. The price i was quoted in the morning is the price i was charged. I am very pleased.

Prompt, courteous, and professional. Will be using for all future plumbing needs!