Best House Repipe in Fresno CA
Plumber
Plumber
Had them through my AHS insurance. Terrible service. No communication. No status update when they would return to fix the items requested or follow up. Just overall terrible company. Do not recommend and a lot of headache. The first technician came and was there and out in like 10 minutes. Said he needed to order parts. “Fixed” my toilet valve since it was continuously running but he left the water tank leaking and so the bathroom was soaked. Called next to have it fixed. Nothing. Called 2 days later and they said that technician was out and they could read the handwriting on the invoice. They said they will call back. Never did. Had to call again for movement.
Finally I had a call saying the parts came and they were scheduling a time to come on a Tuesday. Tuesday that just passed came and technician came only to fix 1 thing out of the 3 item I requested. I asked if he was going to do them and he said he only had one on his work order. Called City Plumbing after that conversation and they didn’t pick and I left a voicemail. I called about 4th within a 2 hour timeframe finally someone picked and I asked why the other work orders were not getting taken care of. (Technician already left at this point) she said she doesn’t know and that I would need to request from my insurance to have someone come again since they closed the order. I told her that there are 3 things on the request and two have not been addressed she stated she needed to wait for the invoice tomorrow. She was rude about it. I called AHS after that and they asked that they call me the next day ( which would be today) with update and communicate. Nothing. Already knew that would happen. It’s fine… enough people complain about them I’m sure business will not be so profitable. I mean I told my AHS to release them from the contract. Gives them a bad review. If I can give the no stars definitely would. Good luck but not really. It’s a business and if that’s how they handle business sucks. Will not use them again or recommend. If you’re using your insurance don’t use them. If your doing water heater through AHS there is another company. Because luckily when my water heater broke I was given another company and my goodness they were quick and efficient and AHS covers so DO NOT use this company.
Finally I had a call saying the parts came and they were scheduling a time to come on a Tuesday. Tuesday that just passed came and technician came only to fix 1 thing out of the 3 item I requested. I asked if he was going to do them and he said he only had one on his work order. Called City Plumbing after that conversation and they didn’t pick and I left a voicemail. I called about 4th within a 2 hour timeframe finally someone picked and I asked why the other work orders were not getting taken care of. (Technician already left at this point) she said she doesn’t know and that I would need to request from my insurance to have someone come again since they closed the order. I told her that there are 3 things on the request and two have not been addressed she stated she needed to wait for the invoice tomorrow. She was rude about it. I called AHS after that and they asked that they call me the next day ( which would be today) with update and communicate. Nothing. Already knew that would happen. It’s fine… enough people complain about them I’m sure business will not be so profitable. I mean I told my AHS to release them from the contract. Gives them a bad review. If I can give the no stars definitely would. Good luck but not really. It’s a business and if that’s how they handle business sucks. Will not use them again or recommend. If you’re using your insurance don’t use them. If your doing water heater through AHS there is another company. Because luckily when my water heater broke I was given another company and my goodness they were quick and efficient and AHS covers so DO NOT use this company.
Fresno, CA
Plumber