Best Water Damage Cleanup in Fort Worth TX
This plumbing service is great! I will say that they arrived an hour late but it was okay since plumbers can't guarantee times for each client. They fixed the slab leak and helped with the pipes. Also they are open on Sundays so that's also a plus. Would really recommend and they are nice people.
www.rotorooter.com
4600 Marsalis St, Fort Worth, TX 76117
Plumber
Called Mars Services out to snake a drainage line. We found out it was a bigger problem, broken cast iron pipe. I paid $125 before he left for the snaking services.
They came out the next week to run a camera down to see the issue. Ran the camera from two spots and said we'd need to fully redo all of the drainage plumbing for our house. Said all of it everywhere is bad. Nothing too specific. Never asked for payment that day, said he'd give me a report with pictures and a video, since I was not home and so we could send it to insurance.
Never got the report. I asked once to follow up, still nothing. Still never asked for payment. Finally I moved on to another plumber. We were planning on getting a second opinion anyways.
About 6-7 weeks later I start getting calls from Debby with Mars Services that we owe them $325. I asked them what that was for. She'd call the next time that this was for running the camera. I said that was forever ago and we went with another plumber because y'all never followed up. She said she'd check into it. She called back, this time with a price reduction. $285 now for the camera the ran. I said again, y'all never followed up with me, we went with another plumber and the project is done. I don't know why I have to pay this. She said its for the camera they ran.
$285 was the agreed price before they came to run the camera. They said they'd waive that if we chose them for the project. They never followed up with a report and/or offer to do the project. They just came to me more than a month later for payment - initially for more than the originally agreed price.
Have your stuff together before you repeatedly come to me for payment. To me, you didn't do anything. I wasn't home, you said you'd send a report of your findings and you never did, and you never sent an offer for the actual project.
I ended up paying them the $285 because I don't know if they were about to send it to collections or what. The lady Debby called me like 4-5, never remembering the last time we spoke and seemingly more confused about my story. They must have no way of tracking conversations because she couldn't remember talking to me multiple times, and they never followed up on the plumbing project.
www.marsservices.com
They came out the next week to run a camera down to see the issue. Ran the camera from two spots and said we'd need to fully redo all of the drainage plumbing for our house. Said all of it everywhere is bad. Nothing too specific. Never asked for payment that day, said he'd give me a report with pictures and a video, since I was not home and so we could send it to insurance.
Never got the report. I asked once to follow up, still nothing. Still never asked for payment. Finally I moved on to another plumber. We were planning on getting a second opinion anyways.
About 6-7 weeks later I start getting calls from Debby with Mars Services that we owe them $325. I asked them what that was for. She'd call the next time that this was for running the camera. I said that was forever ago and we went with another plumber because y'all never followed up. She said she'd check into it. She called back, this time with a price reduction. $285 now for the camera the ran. I said again, y'all never followed up with me, we went with another plumber and the project is done. I don't know why I have to pay this. She said its for the camera they ran.
$285 was the agreed price before they came to run the camera. They said they'd waive that if we chose them for the project. They never followed up with a report and/or offer to do the project. They just came to me more than a month later for payment - initially for more than the originally agreed price.
Have your stuff together before you repeatedly come to me for payment. To me, you didn't do anything. I wasn't home, you said you'd send a report of your findings and you never did, and you never sent an offer for the actual project.
I ended up paying them the $285 because I don't know if they were about to send it to collections or what. The lady Debby called me like 4-5, never remembering the last time we spoke and seemingly more confused about my story. They must have no way of tracking conversations because she couldn't remember talking to me multiple times, and they never followed up on the plumbing project.
1663 Hickory Dr # B, Haltom City, TX 76117