Best Superior Plumbing in Fort Worth TX
Plumber
We have been using Morgan Leak Detection for at least 15 years. Cliff is the best! We won’t use anyone else. He’s fair, honest, reliable and knowledgeable. On top of being a great plumber.
www.morganleakdetection.com
Fort Worth, TX
Plumber
Called for service after pilot light on water heater kept going out, and then eventually wouldn't light. This was two weeks after Winter Storm Uri, so I fully expected to pay more; that's the world we live in. I'm leaving a 1 star review not for the price gouging, but for the lack of effort to troubleshoot the problem in any way that would have reduced the price.
I had looked up fixes on YouTube and realized the probable fix, while simple, would take more time than I wanted to give up. Not being fully comfortable with a DIY fix when messing with gas, I was okay with paying some money for a new thermocouple or a simple disassembly and cleaning, and the labor costs that come with it. Within 10 seconds of being in my garage, and never being within 15 feet of my water heater, the tech gave me two options: (1) a new (technical term I don't remember) for over $800, or (2) a new unit for +$2K. He never never touched the unit. Never looked at the unit. Never was within 15 feet of the unit. He diagnosed the problem off of my description of the issue, and never attempted to search for quicker, easier, and cheaper fixes that I would have happily paid to have done. In the end I spent an hour watching tutorials and $11 on a brass brush to clean off the buildup of debris, and my water heater is running like normal for 72 hours now.
Eleven Dollars, and maybe 30 minutes of actual labor time for a fix that another customer could have needlessly paid an extra $790 for.
I get it: we pay higher prices during times of increased demand. This tech most likely (and correctly) assessed that a $100-$200 fix wasn't cost effective for his time given the high demand in the area. That's the market we live in. But there's a difference between market demands and simple predatory business practices. Luckily, the same market that allows for higher prices during times of higher demand allows us to leave negative reviews on public forums when dealing with said predatory business practices, which is why I'm leaving a 1-star review, and will never use Leak Geeks in the future.
leakgeeks.com
I had looked up fixes on YouTube and realized the probable fix, while simple, would take more time than I wanted to give up. Not being fully comfortable with a DIY fix when messing with gas, I was okay with paying some money for a new thermocouple or a simple disassembly and cleaning, and the labor costs that come with it. Within 10 seconds of being in my garage, and never being within 15 feet of my water heater, the tech gave me two options: (1) a new (technical term I don't remember) for over $800, or (2) a new unit for +$2K. He never never touched the unit. Never looked at the unit. Never was within 15 feet of the unit. He diagnosed the problem off of my description of the issue, and never attempted to search for quicker, easier, and cheaper fixes that I would have happily paid to have done. In the end I spent an hour watching tutorials and $11 on a brass brush to clean off the buildup of debris, and my water heater is running like normal for 72 hours now.
Eleven Dollars, and maybe 30 minutes of actual labor time for a fix that another customer could have needlessly paid an extra $790 for.
I get it: we pay higher prices during times of increased demand. This tech most likely (and correctly) assessed that a $100-$200 fix wasn't cost effective for his time given the high demand in the area. That's the market we live in. But there's a difference between market demands and simple predatory business practices. Luckily, the same market that allows for higher prices during times of higher demand allows us to leave negative reviews on public forums when dealing with said predatory business practices, which is why I'm leaving a 1-star review, and will never use Leak Geeks in the future.
4708 Keller Hicks Rd, Keller, TX 76244