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I asked Sanders Plumbing to come out to provide a quote to replace the main line from my house to the water meter as well as a quote to fix a small leak at the meter. I was required to pay a service fee of $89 simply to receive a quote so that I didn't shop around too much. I was NOT told about this in advance and had refused to have a plumber from a different company out to provide a quote because they were charging a $40 service fee. Had I known Sanders would charge a service fee, I would not have requested a quote from them.

Additionally, the plumber who came out wanted to consult with the master plumber before providing a quote on the replacement and left without providing the quote I had requested and paid an $89 service fee for. To date, I have still not received that quote, despite following up about the quote with Sanders.