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The service technician, Andrew, was very thorough with his inspection and service of our 13 year old central air conditioner. He took the time to show me where the system was showing signs of wear, and explaining what he would recommend to maintain the unit and maximize its remaining term. The sales consultant, Shaun, was very helpful in explaining the service options, maintenance contracts, and eventual replacement options. Both Andrew and Shaun were professional and pleasant to work with.